Everyone who visited was polite thoughtful and introduced themselves. The install is very impressive. A few days after install i found a small drip in the loft ( ie annoying but not worrying ) which... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Aira were excellent from start to finish. Tom, who headed up the project, was consistently quick to respond to queries and took great care over the install and also explaining how the equipment worke... Näytä lisää
Yritys on vastannut
Our Heat Pump was damaged by an unusual power cut. The power went off but then returned at a lower voltage - lights were working but hob cooker etc were not. Aira sent 2 engineers round to investiga... Näytä lisää
Yritys on vastannut
Diese Woche wurde unsere Anlage installiert und am Donnerstag in Betrieb genommen. Wir haben ein Zweifamilienhaus. Am Mittwoch stand bereits unser Bad unter Wasser weil ein Ventil zum Entlüften nicht... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Aira is the next generation home energy champion. Burning fossil fuels just to be comfortable in our own homes is a solution from a different age. And every day the evidence becomes clearer: it’s a solution that’s killing our planet. That’s why we’re on a mission to bring clean energy-tech to every home. With our breakthrough technology, we’re tackling Europe's third biggest source of CO2 emissions residential heating. Heat pumps use the clean, free air from outside to create the perfect climate inside – helping people reduce their energy bills and their carbon emissions.
Yhteystiedot
Norra Stationsgatan 93A, 11334, Stockholm, Ruotsi
- info@airahome.com
- airahome.com
4,4
Erinomainen
1 t. arvostelua
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GREAT EXPERIENCE
What made my experience very positive can be readily summed up, GOOD COMMUNICATIONS! Benjamin Crennell was proactive in checking how issues were progressing and was I satisfied with the service offered. A recent issue was a good example. An issue was identified with the hot water system. There was an attempt to solve it remotely, however when a visit was required he was "on the ball" and a prompt visit organised. He has called back to ensure the problem was solved!
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aira
Thanks for sharing this Gordon, we love hearing it.
Benjamin clearly went above and beyond, keeping you updated, acting quickly when a visit was needed, and following up to make sure everything was resolved. That’s exactly the kind of proactive, attentive support we train for at the Aira Academy.
Good communication makes all the difference, and it’s brilliant to hear it made your experience a positive one. If anything else comes up, our Customer Care team is always just a call or email away.
The Aira Team
Benjamin kept me informed at all times
Benjamin kept me informed at all times, phoning after the repair to make sure all was well. Some employees at Aira are useless but Benjamin has restored my confidence in the company.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aira
Thank you for your honest feedback, Tom.
We’re glad Benjamin was able to restore your confidence by keeping you informed and following up after the repair, that’s exactly the standard we aim for.
We’ll also take on board your note about other experiences not hitting the mark. That’s not how we want anyone to feel, and we’re always working to make our service consistent.
If anything else comes up, our Customer Care team is just a call or email away.
The Aira Team
Aira will tell you that the heat loss technical survey is a commitment that you must install
The following email was sent to Aira.
I didn’t receive a response. Tells you the sort of company are and how they operate.
“Initially for the first site visit by the sales rep was told a slimline 150l tank would suffice (1-4 people) and a 250l slimline is not in stock
Second visit by a surveyor upon realising I have 3 bathrooms, said 150l isn't ideal. In parallel did my own research and was glad with his honesty as I should ideally have a 250l tank
Charlotte Davidson wrote to me on the 13th Jan to say that as I had accepted the quote and paid a deposit of £149, it is a commitment to proceed with the installation. I asked where in the T&Cs it states that the £149 is an installation deposit/commitment to install but this was not clarified. Naturally this exchange already gave me an uncomfortable feeling with Aira.
I was told by both the surveyor on the second site visit and by Charlotte via email that I will receive a report following the technical survey. This was never formally received.
Since, I understand Aira have changed their policy to allow the use of existing hot water tanks and Chris and yourself have been helpful but overall I still don't have the full confidence to proceed with Aira based on the past above. For this reason it is best for me to explore other suppliers.”
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Excellent
Adrian rang to confirm he would be coming at a convenient time. He carried out the work cleanly and efficiently and explained exactly what he had done and why. He checked to see if we had any questions or if we needed him to explain anything at all about the system. He was friendly and helpful throughout.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aira
Thanks for sharing this, we really appreciate it.
Adrian clearly did a top-notch job, showing up at a convenient time, working cleanly and efficiently, and taking the time to explain everything. Friendly, helpful, and thorough is exactly the standard we train for at the Aira Academy.
If you ever need anything else, our Customer Care team is just a call or email away.
The Aira Team
First class equipment & staff (office & install teams)
I chose Aira mainly due to the extended warranties. I ordered / just had installed a solar, battery & heat pump system from them which is great. Quality product and great install teams ( Lee, Ben & Carl). Would highly recommend 👌
27. maaliskuuta 2026
Vastaus yritykseltä Aira
Thanks for sharing this, It's fantastic to hear.
It’s great to hear the extended warranties gave you confidence, and that your solar, battery, and Heat Pump system arrived and was installed smoothly. Lee, Ben, and Carl clearly did a fantastic job, friendly, professional, and thorough.
Quality products, strong teams, and peace of mind—that’s exactly what we aim for.
If you ever need anything, our Customer Care team is just a call or email away.
The Aira Team
Great communication from Lisa H
Great communication from Lisa H, speedy, clear and helpful. I’ve been so impressed with everyone at Aira.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aira
Thanks for sharing this, Sue. We love it.
Great communication makes all the difference, and it’s brilliant to hear Lisa H was speedy, clear, and helpful throughout. That’s exactly the standard we set.
We’re really glad the whole team has left such a strong impression. That’s what effortless switching to clean energy should feel like.
If you ever need anything, our Customer Care team is just a call or email away.
The Aira Team
My system had a fault and stopped…
My system had a fault and stopped heating my house, support were quick to respond and sent and engineer next day. Daniel K was able to diagnose and resolve the issue promptly. Very happy with the process.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aira
Thanks for sharing this Martin, we love hearing it.
A fault is never ideal, but a quick response and a next day fix is exactly how it should be handled. Great to hear Daniel K diagnosed and sorted it promptly.
That’s the level of support we aim for, making sure your home gets back to warm without the stress.
If you ever need anything else, our Customer Care team is just a call or email away.
The Aira Team
Matt & Olly did a fantastic job
Matt & Olly did a fantastic job, working late into the evening to complete the work. Polite and knowledgeable.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aira
Thanks for sharing this, Simon. We love hearing it.
Matt and Olly putting in the extra time to get the job done says a lot. Polite, knowledgeable, and committed to finishing properly, that’s exactly what we expect from our teams, and it’s what we train for at the Aira Academy.
If you ever need anything down the line, our Customer Care team is just a call or email away.
The Aira Team
Ben and Iulian did a fantastic job…
Ben and Iulian did a fantastic job fitting a radiator which replaced one that was damaged in transit. They both cracked on with the job in hand and even stayed to make sure the system that was installed recently was functioning correctly. Also great communication from Emily who organised it.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aira
Thanks for sharing this Akex, we love hearing it.
Ben and Iulian getting stuck in, sorting the radiator, and staying to make sure everything was running properly, that’s exactly the standard we set. And great to hear Emily kept things smooth on the coordination side too.
That kind of teamwork is what makes the whole experience feel effortless.
If you ever need anything else, our Customer Care team is just a call or email away.
The Aira Team
Excellent response to call-out
AIRA responded to my problem very promptly sending me a technician / engineer out the next day. Peter Dawes was very polite and thorough. He restored the pressure to my heat pump and all was working in less than an hour. He made sure I understood things and answered my questions clearly. He made a recommendation which he thought would benefit me but didn’t know how quickly it would be acted on. I had a phone call the next day and the following day Peter was back to set it up. I feel very fortunate to have the support of such an excellent company and nothing but praise for Peter and the staff.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aira
Thanks for sharing this. We love hearing it, Eileen.
A next day response and a fix within the hour is exactly how it should be. Great to hear Peter Dawes took the time to explain everything clearly and made sure you were fully up to speed.
And coming back to get that recommendation set up so quickly, that’s the kind of follow through we expect from our teams. It’s all about making your system work better for you, not just fixing the issue and moving on.
We’re really glad you feel supported. That’s what we’re here for long term. If you ever need anything, our Customer Care team is just a call or email away.
The Aira Team
super Beratung
Ich hatte ein sehr gute, freundliche und kompetente Beratung durch Herrn Simeon Mayer. Auch mehrmalige Nachfragen wurden schnell und zuvorkommend beantwortet.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aira
Sehr geehrter Herr Diehl,
Vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr, dass Sie sich bestens beraten gefühlt haben und rundum zufrieden sind.
Das Lob and den Kollegen geben wir so weiter.
Herzliche Grüße
Ihr Aira Team
Excellent after sales support
I’ve had an Aira heat pump for almost two years now.
From the time it was installed to date everybody who has been round has been first class and friendly.
The installation wasn’t without its issues and I’ve had a handful of ongoing problems since.
It’s important, however, to note just how well Aira has dealt with these snags.
The test of any company is how well they deal with problems and how they support customers after they installed the product and taken their money.
I’ve never experienced any other company that has placed customer service so highly, certainly from the people that visited to install and maintain the system.
I’ve had a few issues getting the same level of customer support from their telephone lines, it’s been a bit of a mixed bag. Some people have been extremely helpful and other others a little less so.
I’ve received very good support from Clare who has organised people to visit to ensure that the system is working correctly.
Today, Ben Robson has visited to check that the system is all in order. He’s really friendly chap, happy to explain what he’s doing, how the system works and give me, the customer, some tips as to how to get the best from the system
Ben is a true ambassador for Aira. As are pretty much all of the other people that I visited my home
I’m happy to recommend Aira to anyone else looking at investing in a heat pump system.
Not because everything has been plain sailing, but because when it hasn’t Aira has come back to ensure the problems are properly rectified.
Ben, thanks for all your help today. Aira really needs to invest in you as your attention to detail for the customer is second to none. Don’t ever lose the enthusiasm for your work and your friendliness to your customers. Aira is fortunate to have you, I hope they continue to encourage you and reward you.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aira
Thank you for working with us Johnny, and for taking the time to share this. It means a lot.
You’re right, it hasn’t all been plain sailing, and we’ll own that. But how we show up when things aren’t perfect is what matters. It’s fantastic to hear Clare kept things moving and made sure you got the support you needed.
A shout out to Ben Robson, it sounds like Ben being Ben. Thorough, friendly, and generous with his time. That’s exactly what we train for at the Aira Academy, and we’re proud to have him on the team. We’ll make sure this gets back to him.
We also hear you on the mixed experience with our phone support. That’s not where we want to be, and we’re working to make it consistent every time you get in touch.
What stands out most is that your system is being looked after properly, even when issues crop up. That long term support is a big part of the Aira way, backed by our 15 Year Aira Guarantee.
Thanks again for your honesty and your recommendation. And as always, if you need anything, our Customer Care team is just a call or email away.
The Aira Team
Excellent experience with AIRA from…
Excellent experience with AIRA from start to finish: clear communication, fast and efficient handling of things, fantastic installation team who dealt brilliantly with the challenges which came up (& presented solutions to me rather than problems) and who took care of my property throughout the job. Thanks to installation lead Yas, to Carl, Harvey, Sam, Owen, Andy, Tom & Gus. I’m delighted with my ASHP system and thoroughly recommend Aira.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aira
Thanks for telling us about your whole experience. We’re delighted to hear that it was excellent from start to finish. Clear communication, quick and efficient service, and a team that tackles challenges with solutions is exactly what we aim for. We’ll make sure the whole team sees your kind words - they’ll be chuffed.
We’re over the moon to hear you’re delighted with your new pump, and for the recommendation. It really means a lot to us here.
If you ever need anything now, or in the future, our Customer Care team is always available to help.
The Aira Team
Top class product with great customer service..
The customer support is very fast to pick up on the phone and they fixed the temperature issue with the heat pump right away..
This is a top class product and service..
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aira
Hi Neal,
Thank you for your fantastic feedback. We love hearing that our team picked things up quickly and got your temperature issue sorted straight away. That’s exactly how support should be.
If you ever need anything else, our Customer Care team is just a call or email away.
The Aira Team
Top work from great engineer
Ben arrived on time and resolved the issue quickly. Always polite and pleasure to deal with. An asset to Aira.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aira
Hi Shakti,
Thank you for your kind words. We’re thrilled to hear our engineer arrived on time, resolved the issue quickly, and made the whole process a pleasure. Being polite and efficient is exactly the standard we aim for.
If you ever need anything else, our Customer Care team is just a call or email away.
The Aira Team
I contacted Aira ( Emily Davis) to ask about replacing the bathroom radiator
I contacted Aira ( Emily Davis) because I needed a replacement radiator installed in the bathroom, Emily advised she would arrange for an engineer to call and install the radiator, this was set up for Monday 23 rd March, the engineer arrived as planned, drained the system, replaced the radiator, refilled the system and cleared the work area leaving the bathroom clean. Excellent job all round.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aira
Hi Barry,
Thank you for taking the time to share your experience.
We’re delighted Emily was able to arrange everything smoothly and that the engineer completed the radiator replacement efficiently and professionally. Leaving your bathroom spotless while completing the work to a high standard is exactly what we aim for. We’ll be sure to pass your kind words on to both Emily and the engineer.
If you need anything further, our Customer Care team is on hand to help.
The Aira Team
Thank you for making the install easy
Thank you to Matt, Ben, Ryan, Simon and Gaby! Installs can be stressful but you all were so accommodating and made it easy.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aira
Hi Freyja,
Thanks for sharing your experience. We’re thrilled to hear that Matt, Ben, Ryan, Simon and Gaby made your installation smooth and hassle-free. We’ll make sure the team sees your kind words – it’ll make their day.
If you ever need anything else, our Customer Care team is just a call or email away.
The Aira Team
Prompt and reliable
Peter Dawes a service engineer from Aira heat pumps arrived to check on a possible leak to my system. Very competent and polite explaining the cause. He was able to change the faulty component.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aira
Hi Martin,
Thank you for sharing your aftercare experience.
We’re delighted to hear that Peter Dawes provided such a prompt and reliable service. Explaining the issue clearly and resolving it efficiently is exactly the level of professionalism we aim for, so it’s great to know that came through.
We’ll be sure to pass your kind words on to Peter - he’ll really appreciate it.
For any other aftercare needs, our Customer Care team is always on hand to help.
The Aira Team
Friendly customer service and professional workmanship
The only reason I'm not giving 5 stars is that it took several visits to fully resolve the issues, and some appointments had to be rescheduled/delayed by Aira along the way. That said, the workmanship has been excellent — the engineers have been great, with Zeke in particular being friendly, professional, and very respectful to our home.
Benjamin has been very helpful and approachable point of contact, making the communication process smooth and responding quickly to any questions or queries. Overall, we’re very happy with the work carried out and are reassured to know it's easy to make contact with Aira if we need to in the future.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aira
Thanks for sharing your experience. We’re sorry it took a few visits and some rescheduling to get everything fully resolved. We fully take on your feedback to help us do better in the future.
It’s great to hear that the workmanship stood out and that Zeke made such a positive impression. Friendly, professional and respectful in your home is exactly the standard we expect. We’ll also make sure Benjamin sees your kind words - keeping communication clear and responsive really matters.
We’re pleased to hear you’re happy with the end result and feel confident reaching us when you need to.
If you ever need anything else, our Customer Care team is just a call or email away.
The Aira Team
Fantastic sales and customer service
Fantastic sales and customer service, everything explained thoroughly, great support to date. Hope the installation goes as smoothly and that they deliver what is promised. Will update once complete.
17. maaliskuuta 2026
Vastaus yritykseltä Aira
Hi Nathan,
Thanks for sharing your experience. We’re thrilled to hear you’ve found our sales and customer service thorough and helpful so far.
We look forward to completing your installation and delivering on our promises. We can't wait to see your update once it’s completed too.
If you need anything in the meantime, our Customer Care team is always on hand.
The Aira Team
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Lue lisää muunlaisista arvosteluista.
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