Afternic Arvostelua 399

Afternic's Marketing is Completely Worthless. I was retiring from residential real estate sales in 2024 and figured there was a market for my simple, easy to remember URL. Afternic suggested that my URL was worth a little over $1,600. I didn't get one single nibble, even as I steadily dropped the offering price to $200. At one point I clicked on a link as if I was a buyer, to see what happens. I was contacted by a sales person and I explained the reason I contacted them. (No response.) They may as well offer a line of coal-powered pencil sharpeners.

On November 10, 2025 I received the following message:

"Reply from Afternic
28 minutes ago
Hello Paul,

Thank you for your feedback. I would like to better understand your experience and have sent you a request through Trustpilot for additional information.

My thanks,
Joe"

--> Joe, you might have told me what you didn't understand. Your automated form asked for a Reference Number, which wasn't included in your reply. I filled in the other lines but didn't notice a place for my response. (I admit I didn't look very hard, but it may not be there anyway.)

---> Look, *WAY* too many people in tech think they can successfully automate everything and avoid actual human contact. I think that policy is irresponsible and incredibly lazy. <---

If I could post negative stars for Afternic's service I would.

great friendly prompt replies and services. Thank you !

2025-11-04 18:47

Worst service ever I tried selling my domain through them first they took out my domain from GoDaddy and then put it back saying the transaction got cancelled and then they locked my afternic.com account.

Will never recommend anyone to use afternic.com for buying or selling the domain.

I had a rather involved and slightly complex set of questions around how I could best set a length of months for the lease/sale option that Afternic uses.

While I did need to get a couple of responses first without what I considered a complete answer, they stayed with me and Yana A showed me the whole picture which I found it very helpful. I've had multiple sales go through and they do a great job.

I am extremely disappointed with how Afternic (a GoDaddy brand) has handled my account.

After successfully completing a legitimate sale and fully cooperating with Afternic’s Transaction Assurance process, my account was suddenly permanently suspended without any clear reason or warning.

I contacted support multiple times asking for clarification, but they only replied with generic messages saying I had “violated the Terms of Service” — without providing a single specific detail or evidence.

This kind of action is completely unfair and damages the trust of honest sellers like myself.
I followed all rules, verified my domains, and always acted in good faith.

I strongly urge Afternic’s senior compliance team to review my account manually and reconsider this decision. Closing accounts without evidence or transparency is not acceptable for a company owned by GoDaddy.

I hope Afternic will take this matter seriously and restore my account.

Solved my problem

They cheat people.
Horrible company with strange complicated procedures to insure they do not pay customers after selling their domain names.

I had a problem with listing my Domains for sale. The costumer support was fast and quitly helpful

Helpful and courteous representatives, thank you 🙏

I've been waiting for days for the domain to become available for me to register and guess what, this damn company takes the domain and sells it for a high price

Had a good experience. They were very responsive and helpful with getting my domain.

I found the website impossible to navigate and, for some unknown reason, found their instructions on how to cancel a sale to be confusing and inoperable. Their initial contract supposedly binds you to a sale at whatever price you originally set, and there is no review regular advice or reminders, which means they can claim (and do demand) you sell at the price evenn if an offer is received out of the blue more than two years later (by which time you have probably forgotten you had put it up for sale). Their satff are very pushy and seem only inerested in closing a deal and receiving commissions, they are far less interested in doing what you instruct - pointing instead to the terms of their contract agreed some time ago (in my case by a junior member of staff). It took several phone calls to both godaddy (their owners or possibly merely an "associated" company as they claimed) and afternic, plus ultiple emails and finally an online chat to their support team before I could elicit a promise (as yet unfulfilled) to do as I ask.

Very helpful, very patient with me.
Walked me through everything. Couldn’t be happier.
Thank you so much.

great experiences and fast reply with great solutions thanks

Best Domain Selling Platform, Good Luck to the Team

Alex,
Thank you for your professional assistance. Your patience with me was impeccable. I really appreciate the time you spent to walk me through the process of selling my domain, footwearfashionbydesign.com again thank you so much. I really appreciate it..

***EDITING TO ADD that not only did I pay a commission, which I knew about, but they snuck in a TWENTY FIVE DOLLAR FEE for sending me a check. NOWHERE did it tell me but even when I was on the phone with someone claiming to be a supervisor, he didn't tell me that as wel
l *** I am going to file a complaint with the BBB as this is 100% unacceptable.
** EDITING TO SAY THE RESPONDER DID NOT FOLLOW THROUGH which is typical for this company***
It is impossible to get assistance so the buyer of my domain can get what they paid for.
I have two accounts - one predated the merger with godaddy. That one has the domain on it but is not connected to godaddy. I cannot log in to get TO it. I wasted an hour of my life yesterday on the phone with someone who could only confirm what I told them. My godaddy account does NOT show the accounts are with afternic so I cannot provide the authorization code.
When I try to reset my password, I'm greeted with 'we're sorry this is an invalid page' and the support team just ignores that and responds with a fake apology and more detailed instructions of what to do after I log in.
It's not my fault that the merger was such a complete mess but they're making it impossible to complete a deal and they're still going to take their 30% IF I can ever get into my account. The odds are not looking good and that's their fault not mine. What a horrible experience and if I can get back into my account I'm pulling my listings.

Dimo Kolev was excellent! I called late and Afternic was closing, but Dimo still helped me. He was patient, knowledgeable and very professional.

I received my payment a couple of days after the domain sale was processed. I just confirmed it today.

For other customers that didn't get a good experience, it's possible that some necessary information was not provided.

Dimo gave me guidance on what was critical information to provide and what was not necessary.

I was able to avoid problems with my transaction because I received good step-by-step guidance and excellent support.

I will definitely use Afternic again and I highly recommend it to others.

My suggestions...

Clients should contact their customer support and get help with the process.

Afternic should consider revising the email notification by putting the step-by-step instructions on the email instead of asking sellers to click a link to get their money. It's anxiety-provoking because it looks like what scammers send to trick people.

I was nervous about clicking the link. So, I contacted Afternic.

My experience was great because of Dimo's help.

Excellent and Fast Customer Support

I had a very smooth experience with Aftermarket Support. My issue was resolved quickly and the communication was clear and professional. Elizaveta was very helpful and attentive throughout the process. I appreciate the quick responses and support. Highly recommended!