Response time was great from bank to wallet but the transfer from wallet to CAD Interac account took longer this time; not typical of Africhange, thankfully. Would have scored Excellent (5 star) but f... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Opening account in Nigeria is too cumbersome. On 8/10/2026 I tried to open an account. After 2 days, I was asked to provide my bank statement which I provided yet the account is not available. I forwa... Näytä lisää
Yritys on vastannut
Overall, I find your services satisfactory. Your awesome website and mobile app, plus your quick and effective resolutions of the few tickets I raised earned your team the five stars rating fro... Näytä lisää
Yritys on vastannut
Very prompt in remittance of funds. However my money that was stalked ( $2 - I admit not a lot) still remained in my account and the system has not allowed me to use it up even when I have more than... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Tilisiirtopalvelu
- ja myös
- Muut kuin pankin rahoituspalvelut
- Rahoituslaitos
- Vaihtoehtoiset rahoituspalvelut
Yrityksen kirjoittama
Africhange is a trusted cross-border payments platform designed to make sending and receiving money between Africa and the rest of the world fast, secure, and affordable. We empower individuals and businesses to move money seamlessly with competitive exchange rates, low fees, and reliable delivery. Our mission is to eliminate the stress and high costs of international transfers. Through our easy-to-use app, users can convert currencies, pay bills, and manage wallets, whether supporting family, paying tuition, or handling business payments. We prioritize transparency with no hidden charges; you’ll always see the exact amount your recipient receives before you commit. Your security is our top priority, backed by advanced technology and strict compliance standards. Our dedicated support team is always ready to assist. For questions or feedback, contact us at support@africhange.com or via our official in-app support. Africhange is your financial bridge connecting people and opportunities across borders.
Send money globally, fast and secure
Yrityksen kirjoittama
- Join thousands choosing Africhange today, transfers made easy.
- Send money across borders with speed, ease, and confidence using Africhange. Enjoy smooth, reliable transfers designed for your everyday needs, whether supporting loved ones or making important payments. With competitive rates and a seamless experience, moving your money is simple. Join thousands who trust Africhange for fast, dependable global transfers that work.
Refer and Earn!!!
Turn your transfers in rewards
Join thousands earning rewards with Afripoints, get more value on every transaction
Yhteystiedot
3,8
Hyvä
737 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My Take
In my opinion, Africhange is actually the best. A sophisticated app. Doing the good even though they are not as loud as the other companies in the space.
8. elokuuta 2026
Vastaus yritykseltä africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
I am extremely frustrated and…
I am extremely frustrated and disappointed with the way this issue has been handled.
I made a transfer on August 13, and the money has still not been credited to my wallet. I contacted customer service on August 14 through the helpline. Ada transferred me to Fadekemi after asking me to upload my Interac confirmation, which I did immediately.
After being connected to Fadekemi, I was asked for the same information all over again, and I uploaded it again. I have also sent multiple follow-up messages, yet as of August 15, my money is STILL not in my wallet, and I have received no meaningful update or resolution.
This is unacceptable. I should not have to repeatedly provide the same proof of payment while my money remains unaccounted for. The lack of communication and urgency is extremely disappointing.
I transferred my money in good faith, and I expect the funds to either be credited to my wallet or a clear explanation of exactly where they are and when I will receive them.
Very poor customer service and an incredibly frustrating experience.
15. elokuuta 2026
Vastaus yritykseltä africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks.
They are trust worthy even when I…
They are trust worthy even when I transferred money to wrong account number they help me to refund it .
14. elokuuta 2026
Vastaus yritykseltä africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
24 hours to process a transaction is…
24 hours to process a transaction is not best practice
14. elokuuta 2026
Vastaus yritykseltä africhange.com
Hello,
Kindly see the messages on the timeline for transfers to Europe as displayed and shared with you previously by your account manager via email.
Thank you for your support and patronage.
I am still yet to get assistance in changing password or better still canceling it. Can’t remember setting up a transaction pin in the first place. I did not do that all. I need my money please
I am still yet to get assistance with fixing the transaction pin to be able to transfer my money in the app account. Severally have requested for a password change or cancel password but to no positive. I need to transact in the account. I am disappointed in your service. I need my money
7. elokuuta 2026
Vastaus yritykseltä africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks.
Customer service of this company was very poor and they are not able to help me with my issue
I mistakenly transferred money to Africhange account instead of griffin account since 4 days now I have been calling, texting and emailing but non of the staff are responding. Only email good news on their side not good news for the customer when they get no positive response
14. elokuuta 2026
Vastaus yritykseltä africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks.
The customer service and fast responses…
The customer service and fast responses to solving issues, also the fast and different methods of making transactions
13. elokuuta 2026
Vastaus yritykseltä africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Service solution mindset
13. elokuuta 2026
Vastaus yritykseltä africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Vastaus yritykseltä africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Seemless transaction everytime..
13. elokuuta 2026
Vastaus yritykseltä africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
I am still waiting for the funds I sent…
I am still waiting for the funds I sent to my wallet.
13. elokuuta 2026
Vastaus yritykseltä africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and your account manager has sent you an email regarding this.
Vastaus yritykseltä africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks.
Vastaus yritykseltä africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Thank you for working hard to get the…
Thank you for working hard to get the results
11. elokuuta 2026
Vastaus yritykseltä africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Customer service fixed the problem that I encountered
I had some scuffle with customer service but they were to turn the situation around by doing the needful.
Thank you africhange
9. elokuuta 2026
Vastaus yritykseltä africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks.
Made a transfer to an account in Kenya…
Made a transfer to an account in Kenya over the past weekend but the transaction was pending for over 48 hours. I emailed your support team on Sunday to report this and by Monday morning, it had been resolved somewhat.
4. elokuuta 2026
Vastaus yritykseltä africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Prompt service
11. elokuuta 2026
Vastaus yritykseltä africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Vastaus yritykseltä africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience. We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
Vastaus yritykseltä africhange.com
Hello,
We’re really sorry to hear about your experience. Your account manager has sent you an email to your registered email address to assist you directly. We’d love the chance to make this right. Thanks
Its a good ways of changing money and…
Its a good ways of changing money and good guidance
9. elokuuta 2026
Vastaus yritykseltä africhange.com
Hello,
Thank you for taking the time to share your experience! We are committed to constantly improving to ensure that you have a better experience.
We truly appreciate your support and feedback, and we are glad you’re enjoying Africhange.
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