So far so good.. very impressed with how easy it was to open the account and also how simple it was to fund the account. I am very used to banking apps - use Raisin and Hargraves Lansdown savings apps... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Very easy and transparent to deal with , very pleasant site to use , after this experience my wife will be using yourselves in future .
Yritys on vastannut
The account opening process was easy peasy & the app is intuitive.. it does what it needs to do. I can't fault the process whatsoever.
Yritys on vastannut
This bank is getting great reviews for its savings rates, which is what made us apply to open an account. However we nearly gave up with the App, which had multiple things which were vague, some rathe... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Afin Bank Limited – Empowering Financial Inclusion Through Effortless Digital Banking Afin Bank is a UK based digital bank dedicated to serving the underserved. We offer mortgage solutions through intermediaries and direct to customers, and savings solutions via our simple, secure mobile app. Backed by WAICA Re, our regulated services include FSCS-protected savings and both residential and buy-to-let mortgages across England and Wales.
Yhteystiedot
Lower Ground Floor, 10 Chiswell Street, EC1Y 4UQ, London, Yhdistynyt kuningaskunta
- 0333 344 2974
- support@afinbank.com
- afinbank.com
4,5
Erinomainen
58 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Afin Bank
Thank you so much for your fantastic review. We’re really pleased to hear you found opening your account easy.
If we can be of any further service during your banking with us, please do reach out.
Thanks again for choosing Afin Bank.
The speed the security and the interest…
The speed the security and the interest rate painless from start to finish 👌😊
25. kesäkuuta 2026
Vastaus yritykseltä Afin Bank
Thank you so much for your fantastic review. We’re really pleased to hear you found the process quick, secure and painless from start to finish.
It’s also great to hear that our interest rate stood out to you.
If we can be of any further service during your banking with us, please do reach out.
Thanks again for choosing Afin Bank.
Exceptional customer service after I…
Exceptional customer service after I had trouble setting up account.
24. kesäkuuta 2026
Vastaus yritykseltä Afin Bank
Thank you so much for your fantastic review. We’re really pleased to hear you received exceptional customer service.
I’ve passed your kind feedback on to the advisor you spoke with, who will be delighted to hear it.
If we can be of any further service during your banking with us, please do reach out.
Thanks again for choosing Afin Bank.
Got a fraud alert from my bank
Easy to open a savings account (recommended by martin Lewis) although I did get a fraud alert from my bank, which put the fear of god into me. I hope it's a genuine bank and will do what it says it will.
24. kesäkuuta 2026
Vastaus yritykseltä Afin Bank
Thank you for taking the time to leave us a review. We’re really pleased to hear that opening your savings account was easy.
We completely understand why a fraud alert from your bank may have caused concern. To reassure you, Afin Bank is a genuine UK bank, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Afin Bank is also registered on the Financial Services Register, and eligible deposits are protected by the Financial Services Compensation Scheme.
Thank you again for choosing Afin Bank, we’re delighted to have you with us.
Vastaus yritykseltä Afin Bank
Thank you for your 5* review. We’re pleased to hear you found the experience straightforward and efficient.
We aim to make banking with us as simple and effortless as possible, so it’s great to know this came through.
Easy to open an account
Easy to open an account, even with document upload required to verify identity and address, being able to photograph documents and upload immediately made the process very quick and easy. Very quick responses in the app too - highly recommended!
23. kesäkuuta 2026
Vastaus yritykseltä Afin Bank
Thank you for your 5-star review and recommendation. We’re delighted to hear that opening your account was quick and easy, even where document upload was needed to complete the identity and address checks.
We aim to make the process as smooth and straightforward as possible, so it’s great to know you found the app responses quick and helpful too.
So far so good.
So far so good.. very impressed with how easy it was to open the account and also how simple it was to fund the account. I am very used to banking apps - use Raisin and Hargraves Lansdown savings apps regularly, but arguably this is easier. We shall see what it's like when I have more funds on the platform, but looks good so far.
24. kesäkuuta 2026
Vastaus yritykseltä Afin Bank
Thank you for your 5-star review. We’re delighted to hear that opening and funding your account was easy, especially as an experienced banking app user.
It’s great to know that you found our app the easiest to use compared with others you use regularly. We aim to make managing your savings as simple and effortless as possible, so we really appreciate you choosing Afin Bank and sharing your feedback.
Vastaus yritykseltä Afin Bank
Thank you for your 5-star review. We’re really pleased to hear that you had a smooth experience with no challenges.
We aim to make banking with us as simple and effortless as possible, so it’s great to know everything went smoothly for you.
Vastaus yritykseltä Afin Bank
Thank you for your review. We’re pleased to hear you found the app easy to use.
We aim to make managing your savings as simple and effortless as possible, so it’s great to know you’ve had a positive experience.
When I contacted Afin the lady I spoke…
When I contacted Afin the lady I spoke to was very helpful sorry I never got her name so far very pleased with service
22. kesäkuuta 2026
Vastaus yritykseltä Afin Bank
Thank you for your 5-star review. We’re delighted to hear that you had such a helpful experience when contacting us.
We’ll be sure to share your kind feedback with the team, and we’re really pleased to know you’re happy with the service so far.
Easy to open via app and then check…
Easy to open via app and then check each time money deposited.
15. kesäkuuta 2026
Vastaus yritykseltä Afin Bank
Thank you for your 5-star review. We’re pleased to hear that opening your account through the app was easy and that you’re finding it simple to check your deposits.
We aim to make managing your savings as straightforward and effortless as possible, so it’s great to know you’ve had a smooth experience.
Best Fixed Term Savings Rates
Being an existing customer, it was so easy to open and fund a new 5yr Savings Account.
M
20. kesäkuuta 2026
Vastaus yritykseltä Afin Bank
Thank you for your review. We’re delighted to hear that, as an existing customer, opening and funding your new 5-year Savings Account was so easy.
We aim to make saving with us as simple and effortless as possible, so it’s great to know you had such a smooth experience.
Vastaus yritykseltä Afin Bank
Thank you for your review. We’re pleased to hear you found the process quick and easy.
We aim to make banking as straightforward and effortless as possible, so it’s great to know this came through in your experience.
Easy to set up & good interest rate
18. kesäkuuta 2026
Vastaus yritykseltä Afin Bank
Thank you for your 5-star review. We’re pleased to hear that you found the account easy to set up and that you’re happy with the interest rate.
We aim to make saving with us simple and effortless, so it’s great to know you’ve had a positive experience.
I’m not interested in any bank that…
I’m not interested in any bank that doesn’t subscribe to automated background checks without the need to upload ID documents. Welcome to the 21st Century Afin Bank.
Bye
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Afin Bank
Thank you for your feedback. We’re sorry to hear you were unhappy with the application process.
Checking identity and address is an important part of opening an account. We use biometric checks and electronic databases where possible to help make this as smooth and secure as we can, and to avoid extra paperwork. However, in some cases we may need to request additional documents to complete the required checks.
We understand this can be frustrating, and we appreciate you sharing your experience. If you would like any further assistance, please give us a call and we’ll be happy to assist.
Good product but painful application process.
This bank is getting great reviews for its savings rates, which is what made us apply to open an account. However we nearly gave up with the App, which had multiple things which were vague, some rather strange requests in terms of identifying us (which seemed to rely more on weak documentation than strong), so we found the process rather painful.
14. kesäkuuta 2026
Vastaus yritykseltä Afin Bank
Thank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with the product and our savings rates, but we’re sorry that the application process felt unclear and frustrating.
We appreciate you highlighting this, as feedback like yours helps us identify where we can make the process smoother and easier to follow. Some checks are required to help us verify customers securely, but we understand the experience should still feel straightforward and clear.
We’ll take your comments on board as we continue to improve the application journey, and we hope you’re now enjoying using your account.
Very smooth simple process
Very smooth simple process. App very easy to use and the security verification process was very smooth and simply efficient. Very pleased. Thanks
14. kesäkuuta 2026
Vastaus yritykseltä Afin Bank
Thank you for your 5-star review. We’re delighted to hear that you found the process smooth and simple, and that the app and security verification were easy to use.
We aim to make banking as effortless as possible, so it’s great to know this came through in your experience. We really appreciate you taking the time to share your feedback.
Vastaus yritykseltä Afin Bank
Thank you for your review. We’re pleased to hear that everything has seemed straightforward so far.
We hope you continue to have a smooth experience with your account, and please don’t hesitate to get in touch if you need any support.
Vastaus yritykseltä Afin Bank
Thank you for your 5-star review. We’re delighted to hear that everything is going well so far.
We really appreciate you taking the time to share your experience, and we hope you continue to enjoy using your account.
Very easy application process and…
Very easy application process and straightforward app
9. kesäkuuta 2026
Vastaus yritykseltä Afin Bank
Thank you for your review! We’re delighted to hear you found the application process easy and the app straightforward to use.
Our aim is to make banking as clear and effortless as possible, thank you for choosing us, and for taking the time to share your feedback.
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