AEROLINK MINICAB TRANSFERS LTD Arvostelua 

I recently booked a roundtrip airport transfer and had a mixed experience.

To start, both drivers were very kind! They were professional and courteous. The return journey in particular was excellent (thank you Abdul- what a gem of a human!!!).

However, the arrival service (the primary reason I chose this company) was not delivered as booked or paid for.

I had specifically arranged a meet-and-greet inside the arrivals hall, as I was travelling with my 78-year-old mother after a 7-hour overnight flight from overseas.

No one was there to meet us.

Instead, I had to manage luggage for both of us and navigate the airport while trying to follow instructions over the phone from the driver. I was told there was an accident in the car park preventing access, yet there were clearly many other drivers inside the terminal with signage, which made this explanation difficult to accept.

In addition, the vehicle provided on arrival was not clean and appeared quite run down (not the end of the world, but cleanliness is always appreciated).

I raised these concerns directly with the company. While they acknowledged the issue, they only offered a discount on a future booking rather than addressing the fact that a paid service was not provided. I followed up requesting a partial refund and received no response.

It is disappointing as the drivers themselves were professional, but the core service failed and the lack of resolution is equally concerning.

I would recommend confirming exactly what will be delivered before booking.

When I had not turned on my phone as soon as the plane landed the company called me to remind me the driver needed to be in contact. Our driver Abdul Samad then stayed in contact with us as soon as we landed and our progress through immigration and baggage. He sent exactly where to meet as we exiting customs and then walked us out and to the car. The process was very clear and easy. We would definitely use this service again.

Our driver was early,polite and informative.we had pleasant safe trip to the airport. Thank-you!

Sehr zuverlässig, sehr gute Kommunikation, angenehme Fahrt!

Eccezionali, penso che sia l'agenzia migliore con la quale ho mai avuto a che fare, mi hanno annullato il volo e sono stati gentilissimi a gestire e riprogrammare il trasferimento aeroporto/hotel , consigliatissimi. TOP

Nous avons passé un agréable séjour dans votre hôtel ! Merci beaucoup tout était parfait

👍👍👍👍👍 very good!

Driver came on time, excellent service.

The driver was patient and he was friendly and kind

Excellent comunication before, during and after the ride. Driver was very profesional. All good! Will for sure book again with them. Many Thanks.

Driver and vehicle very nice.. and on time! Everything ok.

superb. my bus to the hotel pickup for airport transfer was delayed. a note to the team here, and they were on it, comunicating on my behalf with both hotel and driver.

Great service, friendly drivers comfortable cars. Great communication through text and WhatsApp to make sure u get picked up and on time. Company checks to see if you are with the driver after pick up.

We booked two taxi rides, and both were very good. The drivers were safe and drove well. They were both very punctual and friendly, and on the way to the hotel, they even told us a little about the city. We also found the company very helpful; they even offered to help us find our way through the airport to the driver over the phone. The price was also very good.

With my partner we order a taxi from them, and everything was great, on time, the instructions were really simple and clear, and the "office" was there by WhatsApp all the time to guide us, we recommend.

The driver was good and helpful, thanks

The driver was there in time, very polite and friedly, even though we we a few minutes late.
I really recommend that service.

Excellent service à tous les niveaux!