I was so scared. Charlotte from Advantis made me feel safe and heard. No unrealistic demands were placed on me. Various options were explored and presented to me to clear my debt. After all a financia... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
I was so scared. Charlotte from Advantis made me feel safe and heard. No unrealistic demands were placed on me. Various options were explored and presented to me to clear my debt. After all a financia... Näytä lisää
Yritys on vastannut
Exceptional service from the lady on the phone today! So relatable and knowledgeable regarding my situation. I felt at ease talking about my financial difficulties and didnt feel judged or pressured i... Näytä lisää
Yritys on vastannut
Kind Service! I was too stressed to call Avantis as this was a collection agency, however, when I did manage to call, the help I received was exceptional. The representative was extremely helpful and... Näytä lisää
Yritys on vastannut
I spoke with an Advantis representative named Livvy. She was professional,articulate and very understanding of my circumstances. We agreed on an amount and a timescale of which I am really ple... Näytä lisää
Yritys on vastannut
Yrityksen kirjoittama
We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
We work on behalf of various industries including Utilities, Financial Services, Telecommunications, Retail and Public sectors. Advantis is dedicated to providing ethical and effective services, ensuring both clients and customers receive professional and compliant support.
Based in the UK with offices in Stoke-on-Trent and Bolton, we are authorised and regulated by the Financial Conduct Authority, members of the Credit Services Association and are a certified Great Place to Work.
Minton Hollins Building, Shelton Old Road, ST4 7RY, Stoke-on-Trent, Yhdistynyt kuningaskunta
On vastannut 97 %: iin saamistaan huonoista arvosteluista
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What a wonderful soul to help me out Harrisah best ever support I ever received please keep it up.
Spoke with Bethany via Webchat, absolutely fantastic service and gave me all the available options to sort out a very annoying matter! I wish the DVLA would do there job like this lady has, then there wouldn't be any problems! Thank you Bethany
Responsive chat system. Very helpful and polite.
Very pleasant young lady. Simply made me feel relaxed and not stressed.
The person I was connected with to talk me through the reason for the call was really good
A very helpful & understanding agent Chloe
I spoke on the online chat to a team member (Oliver) about my issues, which they talked through with me and helped me resolve.
The agent Sophia was absolutely lovely and helpful and so so understanding and kind
Advantis sent us a first letter only a week ago regarding an £80 DVLA fine, and since the day we received that letter they have not stopped calling me. I am receiving constant phone calls at different times of the day, along with repeated texts and messages.
When a company sends a letter requesting payment, they should also allow people a reasonable amount of time to respond and make that payment before beginning what feels like harassment. It has only been a week. This was not a planned expense, and like many people, we need to wait until the end of the month when we get paid to settle it which we fully intend to do.
Instead, we are being treated as though we owe large amounts of overdue debt and are refusing to pay, when in reality we simply need a short, reasonable timeframe to make the payment. The volume and persistence of calls and messages is excessive and completely unnecessary for such a small amount and such a short period of time.
To make matters worse, we have just lost my father last week. During an already extremely difficult time, having to deal with daily calls and messages from Advantis has added unnecessary stress and distress. Their approach shows no empathy or understanding for people’s circumstances.
This kind of aggressive contact so soon after a first letter is unacceptable and feels like harassment rather than professional debt collection. I hope they reconsider how they treat people and allow reasonable time for payment before bombarding them with calls and messages.

Vastaus yritykseltä Advantis
I talked to Chloe, who was timely and responsive, and had a good idea of the necessary support that was required
Oliver was incredibly helpful, very polite, professional and prompt.
He was able to facilitate everything I needed to achieve and in a way that was easy and stress free.
Very grateful of such lovely support, it goes a long way with me as I have crippling anxiety and usually end up in tears with this kind of thing, but it was honestly a breeze.
Thank you so much to Oliver, excellent customer service skills.
Dora has been amazing, thank for your help
They offered me a listening ear when everything in my household was going wrong.Stephanie talking to her was therapeutic.
Sophia was really kind, really understanding and super helpful.
Sally was excellent and very helpful
Joy was very professional and her communication was very calming to address the situation.
I spoke with Emily this morning. Very understanding and helpful
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