Advance America - Escondido - 1221 B E. Valley Parkway Arvostelua 

Rita and Jeremy are always very professional and kind.

Workers was very polite and patient. I was having a problem with online re-barrow. She tried teaching me and troubleshooting the issue. Come to find our it was a website problem. So she helped with re-borrowing in person. She was very informative and offered to help next month if we had a problem.

Rita and Jeremy has great customer service

My bank called me to let me know they were voiding my debit card due to a few fraudulent charges… after about two weeks of total confusion, I received a letter in the mail from Advance America notifying me that they leaked my personal information. My social security number and bank information was stolen, my bank account was frozen and all they sent was a “whoops, sorry.” Followed by constant collection calls and emails letting me know my payment didn’t go through (because my bank account was locked due to their incompetence). Rather than correct their massive issue, they charged me the second I was able to resolve the problem they caused.
Thanks for creating massive problems I’m still working to fix, I truly appreciate your complete lack of care for your customers. Keep up the absolute zero effort on taking responsibility for your negligence.

Edit: I’m not calling you, I’ve done that.
Here’s a verbatim copy of the letter I received:

RE:
Notice of Data Breach

Dear ,
Advance America, Cash Advance Centers of California, LLC d/b/a Advance America ("the Company" or "We") is writing to inform you of a data security incident that may have impacted some of your personal information. We collected personal information about you when you applied to receive a loan or another financial service from us and/or became an active customer. We want to provide you with details about the incident, our response, and resources available to you to help protect your information from possible misuse, should you feel it is appropriate to do so.

What Happened

On or around February 7, 2023, we experienced a temporary systems outage affecting our corporate network. Upon becoming aware of the incident, we immediately launched an investigation to better understand the scope and impact of the incident. We also engaged third-party cybersecurity experts to remediate, further investigate what happened, and determine the scope of the incident. Our investigation determined that an unauthorized actor accessed or acquired certain corporate business records on the Company's network. We also reported this incident to law enforcement.

What We Discovered

We conducted a thorough review of these business records to identify the individuals whose information was contained in the records. We recently completed this review and determined that some of your information was included in the records.

What Information Was Involved

The impacted personal information relating to you includes your Social Security number.

Additional Actions

Secured Our Systems
In response to this incident, the Company implemented additional security measures to further fortify its network's security measures and protocols and protect customers' information, including leading industry security tools and improved monitoring, enhancing administrative and technical safeguards, and instituting more frequent and rigorous security training. We have no evidence that there is any ongoing threat to our system or network.

-End-

I’m so glad your system security has been increased 6 months after the incident. All while your customers deal with the outcome.

The Manager Ryan was Amazing!

Hello everyone every time Ive gotten a loan through advance America its been a great experience. They help me many times with my financial needs. I recommend advance america to anyone needing a little cash fast to help you out tell your next paycheck.

Excellent service. From initial telephone call to assistance with the loan, the service was helpful and and efficient.

The person who works for this business is truly gifted at what he does. His demeanor and professionalism make a huge difference to each customer and their particular needs. He actually came outside and got me to come back after I believed I didn't have all the information required. And he solved what I needed . Made a big impression and will bring others to your business

Rita was great plus I had gone in before spoke with Jeremy she knew who I was . I felt welcomed she quickly did my transaction and told me about other loans they offered I will be going back .

I Can always depend on good service when I need them.

My first time at Advance America in Escondido, I went in to get a loan on Saturday, Rita helped me, she was very nice & helpful. If I ever need financial help again I will definitely go there. Thank you so much

Help was fast super friendly over great customer service

I was happy how you toll tale Care of me, thanks.

Customer Rep provided an excellent service!

It was very easy. I was able to do it online and the money was deposited into my account the next day.

Awesomeness!! Rita at the Escondido, CA store is the best!!!! Rita is extremely knowledgeable and so helpful. Explains everything so well. Rita is patient and professional and friendly. Advance America should give Rita a substantial raise and a promotion!! I hope Advance America recognizes Rita’s value and appreciates her. Thank you Rita!!!

This is an outstanding company they're always there for me when I need them Theodore d worth

The American advance team is very knowledgeable and understanding I’m very glad to give them five stars

It always delights me to see that happy smile of Jeremy's face at the store on E, valley parkway Escondido ca. when I come in to either take a loan out or pay my bill plus I go in Jeremy's store each month to purchase a money order and if there are no other coustomers in the store we have long conversations with each other and I hope that Jeremy never has to leave this store because if he is moved to another location he will be greatly missed by me and a high 5 to you Jeremy......