Very happy with the service, ordered Friday, delivered the following Tuesday, plenty of progress updates and prompt responses to an enquiry mid-order. Everything arrived in perfect condition.
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
The companies pricing policy shows a complete disregard for its previous customers. I purchased two sub woofers from them in a sale where the price was reduced from $6k per unit to $4500 per unit. The... Näytä lisää
Yritys on vastannut
I have been to Addicted to Audio (Adelaide) at least half a dozen times each time to buy something and happy with all purchases, including three online purchases. When it comes to audiophile collect... Näytä lisää
I decided to upgrade the audio in my office, going through many reviews looking for a good solution that would work with low space. I already had an old Kenwood XD500 to use as an amp but used its spe... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Australia's leader in headphones, portable audio, headphone amplifiers, DAC's, HiFi, Hi-Fi, speakers, turntables, Bluetooth speakers, wireless speakers
Yhteystiedot
3076, Epping, Australia
- addictedtoaudio.com.au
4,2
Hyvä
56 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 44 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great product and service
Great product and service from addicted to audio - product arrived safe and sound and fairly fast ♥
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addicted To Audio
Hi Daniel,
Thank you so much for your review! 🤩
We’re thrilled to hear that you had a fantastic experience with us, and look forward to serving you again in the future!
Best regards,
Mary
Customer Service Manager
Addicted To Audio
Very fast delivery to NZ and great…
Very fast delivery to NZ and great comunication. A+ rating
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addicted To Audio
Thanks so much Nuxx, we sincerely appreciate you sharing your feedback and experience! Please don't hesitate to reach out if we can assist with anything at all in the future.
Best regards,
Mary
Customer Service Manager
Addicted To Audio
Second to none on service and communication
Have used them 3 times in the past few years- always found them to be helpful and responsive and some very good discounts.
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addicted To Audio
Thanks so much for taking the time to leave us a review Jonno - we genuinely appreciate it, and look forward to serving you again soon! ☺️
Feel free to reach out if we can assist with anything at all in the future, and best regards,
Mary
Customer Service Manager
Addicted To Audio
I emailed addicted to audio asking a…
I emailed addicted to audio asking a simple question replied fast gave a very detailed description of the differences once purchased and delivered followed up to make sure I got the product that’s unheard of now days can’t recommended them enough won’t shop anywhere else for audio stuff now
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addicted To Audio
Thanks so much Ben, we sincerely appreciate your review and are happy to hear that you're ecstatic with our service and your purchase!
Please don't hesitate to get in touch if you need any assistance at all in the future, and best regards,
Mary
Customer Service Manager
Addicted To Audio
Mary from Addicted to Audio SAVED my Christmas 🎄
Excellent experience and service from A2A, especially with Mary, their Customer Support Superstar that went above and beyond to turn a potential issue into a very satisfactory solution that has resulted in a repeat customer for life that will spread the word of the best Audio Business in Australia.
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addicted To Audio
Thanks so much M. M. - I'm ecstatic to have been able to help, and saving Christmas is absolutely what we aim to do at Addicted To Audio! 😁
Please don't hesitate to get in touch if we can assist you with anything at all in the future, and have a wonderful Christmas and New Year from all of us at A2A! 🎄
Best regards,
Mary
Customer Service Manager
Addicted To Audio
Great website and easy to navigate
Great website and easy to navigate. This highlighted there was a local store in Adelaide.
The team in store were very knowledgeable and guided me in my decision.
All done with help and guidance, no pressure, just advice.
Great company to deal with.
Ordered online and was kept informed of the order and delivery.
They will be my first stop for all my high end music needs.
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addicted To Audio
Thanks for taking the time to leave us a review Cameron. We’re very glad to know that you had a positive and seamless shopping experience with our Adelaide and online teams!
Look forward to welcoming you back, and best regards,
Mary
Customer Service Manager
Addicted To Audio
Helpful sales and very fast delivery
Fast delivery, proactive in ensuring customer satisfaction
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addicted To Audio
Thanks so much Steve, we sincerely appreciate your positive review and are always happy to assist. :)
Feel free to get in touch if we can help you with anything at all moving forward.
Best regards,
Mary
Customer Service Manager
Addicted To Audio
I asked a question over the net on…
I asked a question over the net on Monday, got a reply within 2 hours, ordered on Tuesday from Melbourne and they were delivered on Friday to the Central Coast NSW
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addicted To Audio
Thanks so much for your review Greg, we sincerely appreciate it! We're glad to have been able to help and deliver your new speakers to you in record time! :)
Please feel free to get in touch if we can assist you with anything at all in the future.
Best regards,
Mary
Customer Service Manager
Addicted To Audio
Wasted 2 hours of my time
I drove 45 minutes to the Richmond store to get some competent advise for a medium/high end Hifi music system and to look and listen to different speakers.
A young and friendly person looked after me. Unfortunately he was new to the store and was not able to give me any technical advise. The store also was not able to get the speakers going. I had to leave after them trying for more than half an hour. It was a waste of time. Every Harvey Norman store can give better advise and is better set up to get their products going.
A flashy store like this with premium products should do a lot better
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Fantastic Experience All Round!
The Team was amazing at the Richmond store, the setup and options is incredible and I was able to try out a whole lot of equipment on the day - ended up being able to mix and match a bunch of speakers and amps and the team was incredibly helpful, and made some great suggestions.
If you're stepping into the world of hi-fi like I was, get down to this store as they make it much less daunting and a more enjoyable experience all round. Thanks for the help!!!
18. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addicted To Audio
Hi Didge, thanks immensely for your review of our Richmond store - we're incredibly happy to hear you had a positive and enjoyable experience engaging with our in-store team, and testing out our amp and speaker range!
Feel free to get in touch or visit us again if you need any assistance at all. :)
Best regards,
Mary
Customer Service Manager
Addicted To Audio
Poor Service and Communication
I bought my Cambridge Melomania P100 headset from Addicted To Audio. I complained thru email about the noise cancelling feature of this product and also the persistent and annoying “ticking sound” whenever the noise cancelling is turned On. From time to time, it also disconnects from my device.
I am extremely disappointed with the service I received from AddictedTo Audio. What was supposed to be a straightforward experience turned into weeks of frustration. Communication was practically terrible—calls weren’t returned and email was left unanswered for almost two months. For a company that value customers, this level of neglect is unacceptable. I would not recommend this company to anyone who values reliable service and good communication.
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Poor after-sales service
Poor after-sales service. They even charge fees for repairs under warranty.
3. syyskuuta 2025
Oma-aloitteinen arvostelu
From delay to delight: exceptional support
I recently had the pleasure of shopping at Addicted To Audio and my experience was nothing short of excellent. My initial purchase was an iFi portable DAC/amp. Despite the anticipation, availability turned out to be quite unpredictable and was pushed forward by about three weeks. While this could have been a setback, what truly impressed me was how the Addicted To Audio team—especially Mary—handled the situation.
Instead of being stuck in limbo, I decided to opt for a different product: the FiiO M11S, a higher-end music player. Mary made the transition absolutely seamless. She was quick to respond, and within no time, sent me an updated invoice reflecting the price difference. To my amazement, my new audio player was shipped and delivered the very next day!
It’s also worth noting that Addicted To Audio offers full Australian warranty on their products.
All in all, despite a rocky start with availability, Addicted To Audio turned things around brilliantly.
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addicted To Audio
Hi Dmitry,
Thank you so much for your kind words and feedback - we're delighted to have been able to help in providing a suitable alternative solution that you're thrilled with!
Please don't hesitate to get in touch if there's anything that we can do to assist you moving forward, and enjoy your M11s in the meantime! :)
Best regards,
Mary
Customer Service Manager
Addicted To Audio
Prompt customer service and delivery
I asked a question through the website about some speakers and the reply came very quick. I ordered a pair of tower speakers and they arrived within 2 days. I also order some bookshelf speakers and electronics a few months back and the delivery was quick back then as well.
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addicted To Audio
Hi Raf,
Thank you for your feedback - it's been our absolute pleasure to assist with your purchases, and we're ecstatic that you've had a positive experience shopping with us!
Please feel free to get in touch if we can help with any of your future home audio needs. :)
Kind regards,
Mary
Customer Service Manager
Addicted To Audio
It was not repaired and sent back to me after three months.
I bought the Noble Audio FoKus Prestige in March 2025. After three months, in June, the sound in the right earbud started to become distorted. I sent it in for repair at the end of June, and it has now been three months, and it's still not fixed. The customer service team just keeps saying "as soon as possible" and then nothing. For such an expensive pair of Bluetooth earphones, the service is terrible. They are still advertising a local Australian warranty, but it's taken three months to fix a distorted right earbud. Even a global warranty wouldn't be this slow. It wouldn't even take three months to handcraft a brand new pair, would it?
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Great experience-Would recommend
Great experience, super fast and great customer service, definitely would recommend! Mat was super across everything right away!
24. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addicted To Audio
Hi Vuli, thanks so much for your kind words and feedback! We're absolutely ecstatic that you're happy with your purchase and our service, and hope that you enjoy your new FiiO and HIFIMAN gear!
Feel free to get in touch if we can help you with anything at all in the future.
Best regards,
Mary
Customer Service Manager
Addicted To Audio
Marvellous Pompt Service
Marvellous Service, Mary was a pleasure to deal with.
Purchased arrived promptly.
Have bought from the store before and I will definitely be a regular customer again in the future.
Noble Audio Fokus Mystique
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addicted To Audio
Thanks so much for your review Richard - it was our absolute pleasure to assist, and we hope you thoroughly enjoy your new Mystiques!
Please feel free to get in touch if we can help you with anything at all in the future.
Kind regards,
Mary
Customer Service Manager
Addicted To Audio
Excellent customer service.
Quick feedback from their customer service communicating clearly the situation of orders. They leave you with the feeling that they really value their customers. The product arrived well packaged and in great condition.
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addicted To Audio
Hi David, thank you immensely for your kind words and feedback - We're thrilled to hear that you're happy with your purchase and shopping experience with us. :)
Hope you enjoy your new IEMs, and please don't hesitate to reach out if we can help with anything at all in the future.
Best regards,
Mary
Customer Service Manager
Addicted To Audio
Easy on-line buying experience.
I have bought a number of Hi-Fi products on-line from this company. Always professional and no delivery problems.
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addicted To Audio
Thanks so much for your feedback Tom, we sincerely appreciate it and are always happy to help!
Feel free to get in touch with us if we can assist with anything at all in the future, and best regards,
Mary
Customer Service Manager
Addicted To Audio
No post-sale service
Been trying to contact them for weeks about a defective product, they won't respond to the tickets I make through their website.
Edited to add - This review is relating to several attempts to contact them made through their website regarding an order made in mid-July 2025. This is unrelated to the "out of warranty repair" query their response below mentions
21. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Addicted To Audio
Hi Hayleigh, thanks for taking the time to leave a review. We'd like the opportunity to both assist further with your enquiry, and to shed additional light on this matter so as to clarify any misrepresentations implied.
We've located an email communication from you dated 12/05/2025 requesting assistance with an Out of Warranty repair on your Maxwell headphones. We promptly responded to your enquiry on 13/05/2025 providing a repair quotation and further details regarding the return process, though we unfortunately did not receive a further response from you, and have no record of any additional communications from you prior to or beyond this.
We are more than happy to assist further with your Out of Warranty repair - To help facilitate this, we recommend that you reply to our Customer Support team's prior email, or simply send a new email enquiry if needed to info@addictedtoaudio.com.au for further support and instruction on the next steps regarding your quotation and repair.
We sincerely hope this helps to clarify, and best regards,
Addicted To Audio team.
-----------------------------------------------------------------
EDIT:
Hi Hayleigh,
Thanks for your reply and for providing additional information.
We've carefully combed through our email inbox and can confirm that we unfortunately have not received any email communications from you beyond your earlier unrelated communications in May.
I'm not certain what exactly may have occurred in this instance and why we mightn't have received your messages, though am immensely sorry that your experience hasn't met expectations nevertheless.
If you could please directly email info@addictedtoaudio.com.au, our support team is ready and more than happy to assist in resolving your query.
We appreciate you bringing this to our attention, and look forward to addressing and remedying this matter with you via email.
Best regards,
Addicted To Audio team.
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