I don’t want to even 1 star. I have never received the response from support desk, even though the booking date is tomorrow. I am wasting time and money to buy tickets from them.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The old man who play the Bouzouki in the way out of the site stole my partner's wallet. The police did nothing.
Yritys on vastannut
Be very careful with this website. It looks like an official ticket site for the Acropolis, but it is not. I paid 25€ per ticket for something that should have been free (or much cheaper) on the... Näytä lisää
scam - buy from the official website, hhticket.gr - this website overcharged us by over 50%. avoid at all costs.
1,7
Huono
31 arvostelua
On vastannut 30 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
La visite est gratuite pour les…
La visite est gratuite pour les ressortissants européens de moins de 25 ans. Or vous ne le découvrez qu’après avoir payer
Au moment de la réservation, le choix est adulte ou moins de 5 ans.
Rien ne le mentionne. Des voleurs !!
Ils vous disent ensuite que c’est noté sur leur site et qu’ils ne remboursent pas ..
ATTENTION !
20. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Acropolis Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, states how fees work.
The service offered is not the sale or resale of tickets of Acropolis but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center.
Thank you for your feedback!
Avoid this seller
Avoid this seller. I just paid 45 eur to receive 30 eur ticket. I would have accepted this if it were clearly put: "ticket price = 30 eur, service fee = 15 eur". But now i feel as if contacted scamers.
11. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Acropolis Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, states how fees work.
The service offered is not the sale or resale of tickets of Acropolis but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center.
Thank you for your feedback!
AVOID
Buy tickets at acropolis directly, they charge a fortune (ticket value: 20€, actual price paid: 32€).
The website selected a date I didn’t want, I tried cancelling the tickets and get a refund through their customer service and they don’t allow any cancellations. Terrible customer service.
18. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Acropolis Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, states how fees work.
The service offered is not the sale or resale of tickets of Acropolis but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
We also inform you that changes in the time of visit or type of tickets are very restricted and we are unable to make changes or cancellations. We are currently working to find a solution to this issue.
You can reach further information in our Help Center.
Thank you for your feedback!
Not what they say they are! Avoid
Bought a ticket online, and didn't received the PDF copy of the ticket until 5am of the day of the tour. I missed this because the email did not indicate that/when I was supposed to receive the ticket and when I woke up on the day of the tour, I went straight to the ticket office of Acropolis (more on this point below).
The email indicated that I could either access the ticket by downloading the app or by redeeming it at the ticket office in Acropolis. I chose to do the latter (as the review about the app was very bad so it was not worth downloading the app) and when I turned up at the ticket office, the staff said that they do not recognise the seller 'Headout'.
I queued for the main entrance and the security there has simply told me that they do not release any tickets that are bought from 3rd party resellers. So, apparently I had to contact Headout for my ticket.
When I went back to my hotel, I hadn't appreciated that an email with the PDF copy of the ticket was sent at 5 in the morning. I've completely missed this, I was not informed about this in advance. Again, I thought that the ticket would only be available on the app or at the ticket office.
It was all a bit of mess really. I bought the ticket online in advance of the tour so I did not have to queue up given how busy and popular Acropolis is. This company is a fraud, or however you call them, has 1) simply lied by saying that I could redeem the ticket on the site and 2) mismanaged as they have not given me an indication that a PDF copy of the ticket would be emailed right on the day of the tour.
The municipality of Athens should ban this company... lots of people will get annoyed.
30. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Acropolis Tickets
First of all, we are sorry to hear about your bad experience.
In this case if the purchase was made through Headout we recommend that you contact their service to report the problems you have had as we are acropolis.athenstickets.org.
Thank you for your feedback!
Bouzouki old man is a thief
The old man who play the Bouzouki in the way out of the site stole my partner's wallet. The police did nothing.
8. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Acropolis Tickets
We are sorry to hear about what happened.
In this case we are in charge of managing the visitor's experience in terms of admission and administrative procedures, so we cannot take responsibility for what happened outside the monument.
However, we thank you for your comments and hope that your experience inside the Acropolis was to your total liking.
For more information, please consult our help center.
Thank you for your feedback!
Good service
11. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Acropolis Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Acropolis. Your comments help us to keep improving.
You can reach further information in our Help Center.
Thank you for your feedback!
disappointing experience with this company
As an art historian and art advisor, I could basically visit all museums and foundations in Athens free of charge. However, since I heard it's better to make booking in advance, hence, you can't discuss your professional ID via online, I found this web site which sounded quite ok offering skip the line plus audio guide. I booked my ticket for 16 euro, which was supposed to include audio guide too, for slot on Monday, but eventually when I came to Acropolis, I found out that there was no any audio guide ( I assumed that this company arranged a person on the desk who distributes audio guides) but instead, the woman who works directly from Acropolis, told me that this web site is not affiliating with official selling of tickets and if I wish to have audio guide, I have to go to office where I booked it. I have no idea where office of this company is located. Besides, I don't understand why they have such a different price while official price is only 10 euro. People came without any pre-booking, got their tickets for 10 Euro and didn't have to wait while I had to wait for my slot.
8. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Acropolis Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, states how fees work.
The service offered is not the sale or resale of tickets of Acropolis but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
On the other hand, it is true what you say about the audio guide, and we want to discuss your case in more detail, that is why we will contact you by mail to give you more information about it.
Thank you for your feedback!
Why was I charged 30€ when it is only…
Why was I charged 30€ when it is only 20€ for entry?
Why is this survey in Spanish when I used the website in English?
¿Porque?
11. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Acropolis Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, states how fees work.
The service offered is not the sale or resale of tickets of Acropolis but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center.
Thank you for your feedback!
Not official Acropolis we site
I bought the tickets at 8h and receive the etickets by mail at 10,45h. My group had to leave, so I had to buy new ones. DO NOT USE THIS WE, THEY SAY THEY ARE THE OFICIAL ONES BUT THEY ARE NOT. They charge you 30% more than in the official one.
11. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Acropolis Tickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the end of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
Also, we have verified that we did send your tickets by mail on time. They were sent minutes before your entry time.
You can reach further information in our Help Center.
Thank you for your feedback!
No me enviado el email, un desastre
No me enviado el email, hasta las 7 pm, a las 10 am NO.
Me han cobrado dos veces 60 € y me han dado 2 tickets de 20 €.
Devuelvanme lo antes posible los 60 € del segundo cobros.
Y los 20 € cobrado de más por los rickets entregados
11. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Acropolis Tickets
En primer lugar, agradecemos mucho su comentario, y sentimos saber que su experiencia con nosotros no fue tan buena como se esperaba. Sin embargo, estamos tratando de hacer todo lo posible para brindarle la mejor satisfacción.
Hemos revisado su caso nuevamente y podemos confirmarle que sus entradas fueron enviadas correctamente a través de nuestro sistema antes de la hora de su visita y posteriormente también se las enviamos de nuevo a través del chatbot.
Puede ver más información en nuestro Centro de Ayuda.
¡Gracias por sus comentarios!
Excellent service à la clientèle
Malgré la météo... service rapide et courtois.
26. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Acropolis Tickets
Tout d'abord, nous apprécions votre commentaire.
Nous sommes rassurés que vous ayez eu une bonne expérience avec nous et que vous ayez visité l'Acropole. Vos commentaires nous aident à nous améliorer.
Vous trouverez de plus amples informations dans notre Centre d'aide.
Nous vous remercions pour vos commentaires !
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