Adobe Arvostelua 

After using PSE for 4 years an error developed where I could not access it. Four days later, 7 referrals and (finally) a remote access later it was finally sorted.
Their support is an absolute joke. Four attempted "support" sessions ended with the Agent disconnecting and claiming the problem was resolved. In an age where AI is threatening apps like Photoshop you'd think they'd be at least a little customer focused. Very poor effort.

Paywalled to edit a PDF, and hidden so time is wasted making you inclined to purchase or sign up for the trial after you made all the edits. A basic human need, now costs money. Even if they're broke and using this simply to edit their resume so they can find better employment to help pay for healthcare costs from a disease that is slowly killing their own mother; the people at the top with pockets filled to the sky still decide they needed to get a share of whatever change we have left.

I’ve used Adobe Acrobat for years, and it’s infuriating. In the United States, they’ve completely cornered the PDF market, so if you want your documents to work reliably, you’re forced to pay whatever they demand. Alternatives exist, but they always fall short in ways that push you right back into Acrobat’s grasp, as if to remind you that freedom is an illusion. Every basic tool is tucked behind a subscription tier, so editing text, combining files, or converting formats turns into a constant negotiation for access to what should be standard functionality.

And even after paying for every feature, the software is still a nightmare. It freezes, glitches, and routinely hangs with the dreaded “is not responding,” turning what should be a 20-minute task into hours of waiting, clicking, and staring at a frozen screen. Acrobat might look powerful on paper, but in practice it’s bloated, unstable, and exhausting. Their dominance ensures we’re all trapped in an empire that prioritizes control and revenue over usability, and every interaction reminds you that the only thing more relentless than their pricing is their software’s inability to actually do what it promises.

Ideas are great, layout is great. Use for large files is useless. The best part is when it hangs and says "not responding"! Gives me time to make a cup of tea!

the absolute worst, slowest file editor that could exist
**** your ai integration that makes editing a simple TEXT pdf file a 5 hour task.

Never used the Adobe material because it would not load on my MAC. They charged my $19.99 for DEC and JAN. Their phone support cannot find my order. I said yes, there is nothing here. Please give me my money back. Spent two hours calling and re-calling. They hung up on me. Customer Service cannot help. I guess Adobe is going out of business.

Pop Up master. I dont know why they like to make like a adpage: new product, premium product, search summarizer what never use...so on, but for pdf there are better staff now on the market. Thanks for good. Looking after before install this.

Very good UX, terrible pricing. Way too expensive for what I get from it, and there are no better pricing options. Gave my money to another PDF editor for a one-time-fee: no headaches with an unreasonably expensive subscription.

Beaucoup de pdf ne se modifie pas, d'autre concurrent moins chers sont beaucoup plus complet et moins cher, abonnement annuel, du coup gros frais de resiliation

Tried to cancel my membership and their cancellation page never loaded. Tried again a few days later and once again, it took forever to load. This was despite the rest of their website working perfectly fine.

Draw your own conclusions

was just looking for a free pdf combiner, worked as advertised

Application vétuste, abonnement par inavertance, frais de résiliation excessive, c'est franchement limite, je pense migré sur une concurrence dans les semaines à venirs.

Purchased a plan with them. On getting started I realised it was much less than promised. Can celled on the day of purchase which had a 7 day free introductory period.

I received cancellation notice and confirmed that I would not be charged.

I was charged.

With a notice that the next payment would be taken a month later.

I re cancelled and contacted them. No apologies - just agreement to refund as if it was normal practice. I asked them to escalate my complaint. They wouldn't.

I asked them to provide with the details of the ombudsman that oversees them. They wouldn't.

I am so displeased with them, I will look to use and promote any software other than them going forward. Corporate arrogance gone mad!!!

I wondered what was going wrong with my PC, everytime anything was displayed, that needed a third party app to display it, was halfway across the screen with a left hand side panel full of junk. I eventually knocked the Adobe extension off my PC and everything was well again

Customer support is virtually non-existent. Their responses don’t address the actual request, and cases are closed so quickly that you’re forced to start a brand-new ticket just to follow up. Their strategy seems designed to confuse users into subscribing to a monthly plan, while making the option to unsubscribe difficult to find or access in time. Adobe-Kundendienstfall ADB-39926023-F0C4

Very poor sign experience. Wish I would have read this prior to signing up!! I was so confused with everything. Could not actually save any file as a PDF!! Incredibly frustrating. No support at all. The AI support made me more frustrated. A very, very bad experience. Avoid this !!!!!

The app was not functioning well and i struggled with simple features. I only used it once, and it seems i subscribed to their services where i was charged a considerable amount of money. I claimed this to the Customer Service and they kindly agreed with refunding the charges. This was in May, and is now August and I still have not have their full refund in my account despite having this confirmed by them. Ok'is tool, very poor customer service

Caractéristique des sociétés américaines, sur un abonnement annuel mensualisé, vous ne pouvez mettre un terme à votre contrat sans frais. Soit 50% du solde en pénalité.
De nombreuses solutions gratuites existent ! Prenez le temps de chercher…

haha useless company.. i did some edits on a pdf in microsoft edge, but when i print the doc, the edits would not appear. So I thought surely if i print to pdf and then open in Adobe, then print, i will get a print with my comments on the pdf.. but no , just as useless, just the virgin document. I then opened the edge doc in Adobe, printed to pdf in Adobe, then printed, same problem, no comments on the print, USELESS. And AI is supposed to take over soon..