ACE Rent A Car Arvostelua 

Meilleur agence de location je recommande vivement m.

I landed at LAX and then caught the shuttle to the Ace facility. The driver of the shuttle was amazing and that’s where my good experience ended. I went inside and got in line. There were two people in front of me. Still, it took me over 60 minutes to get to the counter to secure my car.
I flew down here to say goodbye to my mother as we took her off life-support in the
hospital. Things took a little bit longer than I anticipated so I needed to extend my contract for two more days. I tried repeatedly to call the counter at LAX, but only got a voicemail. I then spoke to a gentleman at the corporate headquarters in Indianapolis, but he did not have access to my contract to help me with what I needed. I finally got a text message from Ace letting me know that they had received my message and that the car is extended for 48 hours at $80 a day which was slightly annoying since my initial rate was under $30 a day. But I am here to say goodbye to my mom so whatever. Then I woke up this morning and I realized that in addition to the $160 for the additional two days they also took an new $500 out of my account as a deposit even though they took $500 out of my account for a deposit when I arrived and I’m still in the same car still under the same contract, just extended it. So not only did I get to watch my mother die in front of me but now I get to pay a late fee and a return check fee from my mortgage company when my check bounces. I would’ve paid twice as much for the hassle free experience that I’ve always had with Enterprise if given another chance. Don’t go with the cheapest rate. Go with the company that you’ve heard of. Ace Rental Car left a very bad taste in my mouth and a really big hole in my wallet.

Michelle was a great help! She was super understanding and kind and awesome! 10/10 I highly recommend!

Always a great experience. Michelle was professional, personable and very kind! As always it’s such a pleasure coming here. Also love Dave from the shuttle!

0 stjerner – styr langt udenom ACE Rent a Car

Vi kan på ingen måde anbefale ACE Rent a Car.

Vi afleverede bilen uden en eneste skade. Bilen var i samme stand, som da vi modtog den, og der var ingen nye skader eller problemer overhovedet. Alligevel har ACE valgt at beholde hele vores depositum.

Vi er dybt frustrerede over situationen. Når man afleverer en lejebil uden skader og alligevel mister hele sit depositum, er det svært at se det som andet end en urimelig behandling af kunden. De svarer os heller ikke på mail eller telefon - så det er umuligt at komme o kontakt med dem.

Vi havde forventet en seriøs og professionel biludlejer, men vores oplevelse har været det stik modsatte. Vi føler os ganske virkelig snydt.

BOOK aldrig dette biludlejningsfirma

La réservation à Tirana n’a pas fonctionné à cause d’un soucis de carte physique le personnel n’a pas du tout été à l’écoute et est devenu agressif directement alors que nous cherchions juste une solution

The Worst Rental Car Company Ever

Without a doubt, this is one of the worst rental car companies I have ever dealt with. I strongly recommend that you do NOT rent a car from this company.

1. You have to take two airport shuttle buses just to get to the rental location, which is extremely inconvenient.
2. The front-desk maybe manager were extremely rude, verbally abusive, and threatening toward me. They gave me a vehicle with a piece of plastic on the floor that had come loose. I had two children with me, so I was concerned about the vehicle’s safety and requested a different car.
3. At 9:00 p.m., they suddenly canceled my rental and refused to give me the keys, even after I clearly explained that I had a child with me and urgently needed the vehicle.

Several employees initially agreed to let me switch vehicles. However, when I was ready to switch, the person who claimed to be in charge gave me only two choices: either drive away in that vehicle or cancel the entire reservation.

“When I raised a safety concern about the vehicle because a plastic panel had fallen off, I asked to exchange the vehicle. Several employees initially agreed, but this manager refused and gave me two options that I felt were unreasonable. I also felt that his manner toward me was disrespectful and intimidating.”

He was extremely disrespectful, told me to “F leave”, and continued treating me in an unacceptable manner. Most importantly, while I had two children with me, they canceled my rental without my permission and told me to leave and take an Uber.

I have never experienced such terrible customer service. I have video evidence of what happened, and I will be pursuing this matter further and filing complaints with the appropriate parties.

Please think twice before renting from this company.
Forget to mention , the vehicle’s registration sticker shows that it has already expired.

This review is specifically for Denver Airport. Quite literally the worst customer service experience I have ever had. Got nickle and dimed then treated like dirt when I tried to dispute it. I would not send my worst enemy here. Truly truly scum of the earth operation.

Extremely Unprofessional and Hidden Fees

​Avoid ACE Rent a Car at all costs!

​Our experience was unacceptable from start to finish. We called them for a shuttle pick-up from the airport to the rental location, only to be left waiting outside in the heat for nearly an hour and a half.

​To make matters worse, when returning the vehicle, they slapped us with an unfair $30 late fee—even though we returned the car two hours before the agreed deadline.

​Terrible customer service, terrible waiting times, and completely dishonest charges. Save yourself the headache and rent from a company that actually respects its customers.

It’s gets a one star because I can’t give it less.
I’m a disabled person and I was taken advantage of by an Ace agent. I told them I didn’t want their insurance multiple times. I was never asked to provide my insurance information or I would. He charged my card for it and I didn’t realize until the car was returned. Started a complaint with the company and the ADA. They refused to refund my money even after I provided the needed info to customer service
DO NOT RENT HERE

Clinton was amazing!!! Great customer service ! Top notch! Thank you!

Michelle did an awesome job at customer service. I can’t express my gratitude towards her kindness making my trip go smooth and easy.

Personnel pas du tout accueillant, voir condescendant. Prix de la location peu cher mais (annexes) augmentent le prix de plusieurs centaines d’euros.
Carte debit autorisé pour payer la location mais pas pour le dépôt.

Voiture, fiat panda, perte de puissance sur les routes. (Pied planché pour 80km/h sur autoroute, dangereux.

À fuir et plutôt faire confiance aux grosses compagnies que tout le monde connait.

Hidden fees and terrible customer serviceI booked through Ace, but dealing with Drivo was a complete nightmare. The initial price looked cheap, but they forced me to pay unexpected fees and extra insurance at the counter. The staff was unhelpful and the wait times for the shuttle were way too long. Avoid this company if you want to avoid hidden costs.

Auto wynajete na 30 dni. Podczas zwrotu nikogo nie bylo w biurze chociaz powinno byc otwarte.Po godzinie z mojego konta potracono 3,5tys zlotych za zekome uszkodzenia-dwie ryski wieklosci 1cm.Ogledziny firma wykonala na brudnym aucie.Kiedy porownalem zdjecia z przed wynajmu i po zwrocie auta okazolo sie ze te ryski juz tam byly wczesniej.Od miesiaca nik nie odpowiada na moje emaile i nie zwraca skradzionych bo inaczej tego nie ujme pieniedzy.Zlodzieje nic wiecej.Sprawa trafi do sadu bo ja tak tego nie zostawie.

OSTRZEGAM PRZED OSEK RENT A CAR — OMIJAJCIE SZEROKIM ŁUKIEM!

Moje doświadczenie pokazuje, że osoby, które nie wykupią dodatkowego ubezpieczenia, mogą zostać obciążone kosztami rzekomych uszkodzeń.

Przy odbiorze samochodu na CHECK-IN były już widoczne rysy. Te same rysy zostały również zaznaczone przy CHECK-OUT. Co więcej, po zwrocie samochodu, kiedy zapytałem o jego stan, otrzymałem od wypożyczalni pisemne potwierdzenie, że nie ma żadnych uszkodzeń.

Mimo to później zostałem obciążony kosztami naprawy całych lewych drzwi.

Dla mnie jest to kompletnie niedopuszczalne. Dokumentacja CHECK-IN i CHECK-OUT pokazuje stan samochodu, a mimo tego wypożyczalnia obciążyła mnie kosztami naprawy.

Zdecydowanie odradzam OSEK Rent a Car. Jeśli nie chcecie ryzykować podobnej sytuacji, omijajcie tę wypożyczalnię szerokim łukiem

Une honte absolue. Fuyez cette agence (Auto Rom / Ace Rent A Car Otopeni) si vous ne voulez pas vous faire escroquer.

Au retour du véhicule, le personnel est devenu extrêmement désagréable, agressif et menaçant. Ils ont profité de l'urgence de notre vol pour nous mettre une pression intenable et nous forcer à signer leur document de restitution sous la contrainte.
Leur combine est bien rodée : ils nous facturent arbitrairement 400 € pour d'infimes micro-rayures superficielles de vernis sur le capot (usure normale / passage d'un chat). Le comble ? Les photos qu'ils fournissent pour l'état des lieux de départ (check-in) sont prises de loin, avec un angle et une exposition qui rendent totalement impossible la vérification de l'état réel du vernis ou la présence préalable de ces marques.
Ils refusent de fournir le moindre devis de réparation officiel émis par un carrossier agréé et admettent par écrit facturer un montant forfaitaire qu'ils estiment eux-mêmes au doigt mouillé.

C'est du vol caractérisé et une violation flagrante des droits des consommateurs.
Dossier immédiatement transmis à l'ANPC (Autorité Nationale pour la Protection des Consommateurs), au Centre Européen des Consommateurs (ECC-Net) et à notre assurance.

Ne louez jamais chez eux !

Rental car was not available for four hours. Customer service was not available on weekends and nobody contacted us that fleet was unavailable despite us reaching out multiple times and going to counter twice. On positive note, Dior at front desk was helpful and kind. Terrible experience, were never renting again from here but thanks for all your help Dior!

Was quoted a Toyota Rav 4 and was given a Mitsubishi piece of crap!
Long wait time and we were the first in line.
Counter people not friendly. Had to sign enough papers to buy a house.
Was charged $105 for EZ Pass but my tolls were only $10. BIG RIPOFF!!
The quoted $320 rental ended up costing $530!
Price gouging at its best! They should be ashamed of themselves.

I strongly advise against using ACE Rent A Car based on my experience in Santo Domingo, Dominican Republic.

I paid for a rental vehicle, and only after payment was I taken outside to inspect it. At that point, the employee himself apologized and stated that he had just received the vehicle and only then noticed that it had clear damage to the front bumper. I immediately documented this with video evidence.

I was not willing to accept a damaged vehicle, so I refused it and cancelled the rental within less than an hour. I did not use the vehicle at any point, nor did I receive any rental service.

It would be reasonable to expect a straightforward refund in such a situation. Instead, I have been subjected to repeated delays and excuses while attempting to recover my money.

What is particularly unacceptable is that the damage was not something I discovered after the fact—it was acknowledged on-site by their own employee at the time of rental. I have clear video evidence confirming the condition of the vehicle.

The way this matter has been handled is completely unsatisfactory. A legitimate and reputable company should not force a customer into a prolonged dispute simply to obtain a refund for a service that was never provided.

Based on this experience, I cannot recommend ACE Rent A Car under any circumstances. Anyone considering renting from them should be extremely cautious, document everything in detail, and expect potential difficulties if issues arise.

I am still awaiting a proper resolution and the refund that is rightfully owed.