Access Storage Arvostelua 607

Peter is very helpful at this storage facility. His customer service is excellent.

Rented a storage unit from Access Storage today. Did everything for preparation via phone. Ron, from Orillia site was fabulous talking me through all the ins and outs, details and offers. He's amazing with his knowledge and his people skills are second to none. Thank you Ron, for making this easy.

I would like to thank Janice Paguyo for her great help to resolve my concern today. She was professional, distinguish, civil, and friendly.
Thank you, Janice.
R.Hartounian

I spoke to a woman named Rebecca with regards to acquiring a storage unit. I was impressed with her great customer service. I was very stressed with my impending move, and she was very patient with my questions. She was the biggest reason I decided to go with Access Storage.

Kamal Khwaja has a very good memory on his tenant's needs and has tried his best to help at the same time, on top of being very friendly and professional.

Such an excellent Store Manager at 37 John St. Mississauga!

I’m renting 5ft x 10ft storage unit since September 2020. With the help of movers, when we first moved in, it’s jammed packed to the very top.
Today, I went in retrieve a few boxes. I parked at loading bay 3 which has the up/down platform since I have a car and not a van or truck.
Once I got in, I asked one of the workers I bumped into in the hallway if there is ladder I can borrow.
He says rudely “what do you need a ladder for?”
Me “because I’m 5ft tall and I can’t reach the boxes packed at the top”
Rude guy “why would you pack it to the top if you can’t reach it. Who put it up there in the first place?”
Me “the movers stacked the boxes. I guess they were taller than me”
I felt like he was interrogating me and he really didn’t want to help me or cared. I wasn’t impressed with his rudeness towards a customer.
He opens a maintenance room and shows me 20ft tall ladders and tells me “this is all I have. We don’t have any other ladders”.
I said “I was here once awhile back and I do remember borrowing a step ladder”
He says “oh really?” Then he opens another maintenance room and pulls out a 12ft ladder and tells me I can borrow this one since it’s the shortest on he has.
I lugged that tall ladder to my storage unit and it wasn’t very helpful. I tried to reach over and got a couple of boxes at the top but I felt like I was going to fall from reaching over and seriously hurt myself. It didn’t help me at all. See photo.
The lady at the front desk passed by me a couple of times and witness how much I was struggling. I told her the ladder is not helpful at all.
I lugged the huge ladder back downstairs, went to the front desk and asked if they had anything else I can borrow. I showed the photo of how useless the tall ladder was. I just need a step ladder. I recall borrowing one previously. The front desk lady lent me her “personal” step ladder. She said it doesn’t belong to Access Storage but she’ll let me borrow it. By this time, I was getting angrier and frustrated. I just wanted to sort through my boxes, get the ones I need and get out of there.
I bumped into the rude guy and he said “where did you get that step ladder?”
I said “the lady at the front desk”. I added “I’m going to file a complaint about you. You were so rude and not helpful at all”
He lost it! He says “I’m the owner! Go ahead and complain!” He grabs the step ladder from me and says “and you can’t use my ladder! Out of 5500 customers, no -one has ever asked to borrow a ladder! And by the way, move your car from the loading bay. Other cars need it to load/unload. You can’t just park there”
Now, I lost it. “I’m trying to load myself! What do you think I’m trying to do?! I’m a paying customer! I’m trying to get my boxes so I can load my car and leave. But I can’t and you just took the step ladder so I’m stuck. I’m definitely filling a complaint about you and your lack of customer service”
He says “I’m not bowing down to you because you are a customer. I’m the owner! I refuse to bow down to you”
What? I didn't ask him to bow to me. I'm just asking for a step ladder.
I headed to the front office to let the lady know what that the rude owner took the step ladder. I vented to her in front of a few customers in the office. The rude owner came in the office and handed me the step ladder and kept saying, in front of the other customers, “I’m not going to bow to you!”
Wow, I’m so shocked at how rude an owner of a business can be to a customer. Also, with a successful business as a storage unit company, the owner can’t buy and expense an $80 step ladder? Seriously?

I dealt with Brandon B at the Meadowvale location. He was very friendly, welcoming/warm, knowledgeable and so much more. People like this make dealing with people a pleasure and bring business in-an asset!!.The services are very flexible as well. I highly recommend them. l will definitely mention to anyone l know who needs these services.

I've always had a great experience with the Access storage facility located in Stouffville, Ontario. The managers have excellent customer service and I can count on them being helpful whenever help is needed. Very trustworthy, and always polite.
Would recommend to anyone!

I am dealing with a fire disaster and the stress has been lifted due to a gentleman I dealt with on the phone from Montreal, I could not be more pleased with the kindness and support from this company in my dire needs. I was directed me to 2444 Shirley Dr in Kitchener, and again nothing but positive words for this company. Thank you so much , man in Montreal and Milan a weight has been lifted as you have made this task and situation less stressful for me :)

The staff in the location are very reasonable and understanding however I just never thought they would have monkeys running head office I applied with a Costco promotion what came with three gift cards over time I've only gotten one they never got back to me about the 2nd or the 3rd I've made my payments on time and if I was late it was probably a day late or so I get three phone calls about an overdue payment that has been made a day later from ther billing date. luckily I kept proof of payment to prove to them that I've actually made a payment however for me it was the last straw access storage automated system computer BS whatever you want to call it is outrageous if they can't keep updates on payments people have made with hardworking money and rely on storages to keep their belongings what's the point in trusting accompany that would require you to make a payment again after making a payment it's ridiculous oh and Scott the regional manager won't do nothing. If you want to solve your problems with access storage go to another storage cuz I don't see why I should pay more when they're not owning up to their end of the bargain.

Don’t use this company
The experience started out alright, they answered the phone and promoted a reasonable rate. Unfortunately they were NOT clear about the rate .They also misled me with the payment.

Excellent customer service! My lock was jammed and the manager came down to my storage to cut open my lock even though it was a weekend. Would definitely recommend this place.

I spoke to a lady whose name is Sarah Edmund .she was so polite kind and really patient .I truly loved her customer service she deserves everything .thanks Sarah .I would never ever forget your manner .God bless you.♥️

These people stole everything I own I was robbed and reported missing and missed a deadline and as a result these people turn around and stole over $200,000 of my property these people can’t be trusted legal action is being taken if you have any questions . please call me at 587-357-5606 and I’ll tell you The truth about access storage

I have used the same storage unit since November 2017.  At that time another company owned the facility. The staff on-site are very good and have provided good customer service. Due to financial circumstances at times. I have been able to make a partial payment.  When Access Storage purchased the facility this is when their billing practices, became extremely costly! Many times I've been unable to make monthly payments on time. The fees are outrageous. On a few occasions my lock was cut and the unit was scheduled for auction!  

I ended up paying over $1,500.00, to keep my unit, avoiding my belongings from being auctioned off! 

Access Storage charges an additional fee which equals one months rent!  This practice should be illegal! I would never allow my belongings to be auctioned off! If future circumstances force me to break their lock, to obtain my belongings I would do it! !  
Your company has the nerve to ask existing customers, to refer friends and family for your services.  I for one would not refer to my worst enemy!

I have rented outdoor storage at the Wasaga Beach site since December 2020. I was pleased with the way in which any questions and concerns were handled at the beginning of my relationship with the company. I am however not pleased currently as my fees have gone up from $71.20 in Dec2020 to $81.35 June 2021. In a matter of 7 months that is close to 13% increase!! I feel that is excessive considering that the cost of living in Ontario is at 2.2% but was told that was a directive of head office. I have yet to locate a phone number for head office and believe these stores are independently owned/managed. I may be wrong but would like clarification on that status and an explanation of the business practice for such an increase. Needless to say, I am dismayed and disgruntled by this practice.

I have stored my company vehicle at Access Storage on Fairview Street in Burlington over the past 15 years. The location is very convenient, very well kept as well as secure.
All of the staff have been friendly and always helpful. Particular kudos to Kristen as well as Eddie and Ron over the years.

I have several staff that rent with this company, but one stand out in particular at the 835 Yorkmills Road, last month my staff could not get through to their customer service to get her total to purchase her money order which is the method that she pays, so my company lent her and let her use our business email address as a one time use, and now for this month onwards to go back to her usual money order payments, they continue to send emails to our company even though we told them repeatedly that we cannot forward message to staff, no matter how many times you tell them, they continue to send emails including not one but two today, I ended up having to block them which I should not have had to do, then on another note, despite the staff did a one time payment by card last month just to make payments which is the only way to get the total that day as their call centre was not picking up the phone after more than 6 hours trying, and even though the staff said "NO" to automatic payments in the choice, they still saved her card and put it as "payment method credit/debit" in her file, she then had to go to the bank yesterday and cancel her card, not a good company at all. On top of that, she found her unit broken into last week and the lock broken and strained and keep twisted and popping out before her eyes, instead of taking responsibility, they have nothing but excuses and turns blame on the customer. Well I took her at night to Shopper's to buy an expensive lock now, the only way to open it will be to cut it so, lets see you steal again from that lock and now she will be filing an insurance claim with before and after videos, they sure did not know she labelled, photographed, video taped, and used Rogers Surveillance App. Be careful out there, don't use this company or Public Storage. They will steal all your stuff but only if it is expensive.