BUYER BEWARE
BUYER BEWARE!
Buying a sofa from ABC Carpet & Home was one of the the worst experiences of any purchase I've made. This company left me feeling frustrated and taken advantage of. I ordered a sectional the first week of October 2020 during a Columbus Day sale. The in person staff were incredibly knowledgeable and friendly, and I was told to expect the sofa within 10-12 weeks because of production delays. I did not receive any communication from the company for weeks, but reached out since I never received the fabric swatch. At the end of December, I was planning to receive the sofa and contacted the company to get an ETA. I was told there was a delay and it was expected in February. This was date was again pushed to the end of March.
I DID NOT RECEIVE MY SOFA UNTIL ALMOST 6 MONTHS AFTER THE PURCHASE.
While I am sympathetic to the issues that have arisen because of the pandemic, I am frustrated by the failure on the part of ABC to communicate effectively. They take weeks to respond to emails and don't answer the phone. They also have a no-return policy that leaves customers stuck.