Just wanted to give a massive shout out to Nathan at 99 Bikes Macgregor for his amazing help today, he was a life saver!! 😊
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Most friendly and approachable staff around. They were so nice and my bike was tuned just before it was handed off to me, great experience. Definitely would recommend to anyone who wants a new shiny r... Näytä lisää
Yritys on vastannut
I received great guidance on what product will suit best my bike. Also, the professional expertise plus the staff's kind attention makes the purchase experience so good.
Yritys on vastannut
1 star for customer service. Went there looking for a NEW bike for work commute and I told the guy I know nothing about bike (I've owned bikes all my life) and he tried to up sell me and pressure me... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Yhteystiedot
579 Kessels Road, 4109, Macgregor, QLD, Australia
- (07) 3038 3293
4,7
Erinomainen
59 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Super helpful staff that really know…
Super helpful staff that really know their stuff!
19. syyskuuta 2021
Great service
Great service. Knowledgeable staff.
Great selection of bikes and accessories
6. syyskuuta 2021
1 star for customer service.
1 star for customer service.
Went there looking for a NEW bike for work commute and I told the guy I know nothing about bike (I've owned bikes all my life) and he tried to up sell me and pressure me into buying a bike with a known defect/recall issue over and over again then just left the store and have ordered online instead.
10. toukokuuta 2021
Vastaus yritykseltä 99 Bikes - Macgregor
Hi,
I'm so sorry that you have had a bad experience in store. I do apologise for this as we pride ourselves on our customer service and appreciate you letting us know.
I have sent you an email to follow up on this further so keep an eye out for my message.
If you do not receive this please contact us on; help@99bikes.com.au
Excellent service
Excellent service, serious helpful staff, recommend to anyone who is into biking.
1. toukokuuta 2021
Very helpful team who took the time to…
Very helpful team who took the time to setup the bike, and answer our many questions. Will definitely return and highly recommend.
27. huhtikuuta 2021
Great service
5. huhtikuuta 2021
Five star
Five star. Faster pick up than I expected. Very nice people as staff members. Thanks 99 bikes.
21. maaliskuuta 2021
Arranging stock for pick up was quick
Arranging stock for pick up was quick. Communication was good. However, on the initial phone call a man told me to bring licence and card used to pay online when picking up. When I went in store the next day, the staff didnt even want to look at them and allow me to pick up without checking who I am.
21. helmikuuta 2021
Vastaus yritykseltä 99 Bikes - Macgregor
Hi
Thanks for providing that feedback to us. I apologise that we did not follow through with the appropriate steps and have passed this onto the store Team Leader to ensure that we complete our checks and ensure customer purchase security.
John is absolutely awesome...
John is absolutely awesome.... the best click and collect service over the phone! Highly recommend 99 bikes MacGregor and their staff. Five stars!
5. helmikuuta 2021
Oma-aloitteinen arvostelu
Have shopped at the MacGregor store…
Have shopped at the MacGregor store half a dozen times in the past few months! ALL staff are fantastic. Straight away checking if you need assistance, then they are friendly and helpful without being pushy in any way!
Everyone I have dealt with including Elliott, Ronan and Tom are terrific and exhibit the same fantastic customer service I expect of my own staff. Well done guys - Keep it up!
3. helmikuuta 2021
Oma-aloitteinen arvostelu
Amazing store and staff
I have always had a great experience shopping here at this store. This time was no exception. Even know it was close to closing time, I will still looked after and given great advice. I will continue to shop here. Thanks team.
31. tammikuuta 2021
Oma-aloitteinen arvostelu
Bought a 2021 Merida Scultura 400
Bought a 2021 Merida Scultura 400. John was excellent in explaining the whole of the bike(my first road bike). Including, the minor adjustments to the handle bar to make the ride comfortable. His bike fit is so good I am still riding the same setup.
Sunil
30. tammikuuta 2021
Big shout out to the team at McGregor QLD
The team at my local 99 bikes at McGregor always go above and beyond to make my experience inclusive and stress free. I always walk away feeling like I have been listened to and pointed in the right direction for what I’m after be it a bike service or equipment. It’s always a pleasant experience be it the service team or sales staff. Special shout out to Chuck for his help, cheerful demeanour and follow up recently.
25. tammikuuta 2021
Great service
Great service. Benjie at 99 Bikes Macgregor helped with every aspect of our purchase - even the little details... like finding a helmet to ‘match’ my daughter’s bike! 😄 5 star service and products.
22. tammikuuta 2021
Oma-aloitteinen arvostelu
Doing the basics right.
I looked on line before going into the store. They had what i wanted. The staff in store where friendly and easy to deal with.
7. tammikuuta 2021
Oma-aloitteinen arvostelu
Amazing service by John
Amazing service by John. His knowledge and advice is great. Would highly recommend him.
29. joulukuuta 2020
Oma-aloitteinen arvostelu
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