Massive thank you to the whole team at 99 bikes Kogarah. Special call out to Mitch in the service department. He went out of his way to assist my son in purchasing and installing a dropper post. He is... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Salesman was knowledgeable. Purchased one bike & placed a $500 deposit on a second. That was three months ago and I now need need to keep chasing to find out what is happening with the new bike that w... Näytä lisää
Yritys on vastannut
The shop assistants I dealt with at 99 Bikes were most helpful and professional. Although they did not have the bike I wanted in stock they guaranteed they would have it in time for Christmas and kept... Näytä lisää
The worst customer service ever in my life! I had waited on click and collect order 50min.I had ordered just couple stickers....Ridiculous !! I met soo many angry customers in my queue . 99 BIKES I t... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Yhteystiedot
Princes Highway 385, 2218, Carlton, New South Wales, Australia
- (02) 9171 7725
4,5
Erinomainen
106 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Amazing Service and Advice
Massive thank you to the whole team at 99 bikes Kogarah. Special call out to Mitch in the service department. He went out of his way to assist my son in purchasing and installing a dropper post. He is very knowledgeable, has brilliant customer service and was able to assist and provide advice to a young kids starting out. He kept us informed of options, delivery and instal and fast tracked the installation whilst we waited. He and the rest of the staff is the reason we will keep coming back to theis store. Well done team and thank you Mitch.
22. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 99 Bikes - Kogarah
Thanks so much for the amazing review. So great to hear of your glowing feedback of Mitch!
Very sturdy scooters
Very sturdy scooters. Grandsons are delighted. Great communications. Good company to deal with.
19. kesäkuuta 2023
Vastaus yritykseltä 99 Bikes - Kogarah
Thanks Heather!
Have a great week!
The lights are awesome
The lights are awesome.
Staff kept me in the loop with order as it come from another location. so very happy.
15. kesäkuuta 2023
Vastaus yritykseltä 99 Bikes - Kogarah
Thank you for the great review!
People at 99 Bikes Carlton are great
People at 99 Bikes Carlton are great. Always had positive experiences there. The mechanics also performed great services on my bikes.
1. kesäkuuta 2023
Vastaus yritykseltä 99 Bikes - Kogarah
Thank you for the review Andy!
We are pleased to hear your bikes are running smoothly!
Happy riding!
The customer service provided was great.
The customer service provided was great. When a customer is making a significant purchase, more time is needed to consider the specifics of the product. This was provided although it was noticeable that other customers were eager to also have their questions answered. Is this a staffing issue or a technical knowledge issue? I can’t say. Thanks for a good transaction.
27. huhtikuuta 2023
Vastaus yritykseltä 99 Bikes - Kogarah
Hi Jonathan,
Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out.
We can't wait to see you in store again soon.
Happy riding!
Very happy customer
Recently had my bike serviced at 99bikes Carlton NSW. Also had compressionless brake housing installed. Knowledgeable, friendly and efficient team members. Very streamlined process from online booking to collection of bike.
11. maaliskuuta 2023
Vastaus yritykseltä 99 Bikes - Kogarah
Thank you for the great review!
Very happy customer
I attended the shop to collect a new back wheel and chain whip. I received exception service - polite and professional- and I’m very happy with my purchase. Highly recommended.
18. helmikuuta 2023
Vastaus yritykseltä 99 Bikes - Kogarah
Thanks so much for the amazing review!
Exceptional Service 99 Bikes Carlton
The shop assistants I dealt with at 99 Bikes were most helpful and professional. Although they did not have the bike I wanted in stock they guaranteed they would have it in time for Christmas and kept me updated with emails as to when I could expect to collect the bike. They guided me through the online purchasing process and ensured I was confident to do this. The service I received was exceptional! Thankyou.
1. joulukuuta 2022
Great customer service by Alicia from…
Great customer service by Alicia from Carlton store. Buying a bike for my son and needed to buy the right bike. She asked the right questions and provided the right bike and reason why my son needed to start on this bike.
15. joulukuuta 2022
Prompt delivery
Prompt delivery. I ordered the wrong size in a couple of things so had to return them. Really easy process and no problems receiving the refund. Would definitely order from them again
4. joulukuuta 2022
I bought a Yakima two bike carrier and…
I bought a Yakima two bike carrier and it was well packed. It was with easy to follow instructions and was able to assemble quickly. I was very happy with the overall product. Richard Gersbach from Illawarra
23. marraskuuta 2022
Customer service plus!
Andrew was extremely understanding and helpful in a situation that wasn’t his doing after an online order I made and some incorrect advice I was given. His customer service was excellent and I appreciated it very much. After only shopping online with 99 Bikes until now, I will be back to his shop for sure! Many thanks.
20. lokakuuta 2022
Seamless shopping experience with 99…
Seamless shopping experience with 99 bikes. Great customer service. So happy with my purchase. Fantastic first bike for my daughter’s 3rd birthday. She adores it!
30. syyskuuta 2022
Salesman was knowledgeable but ……..
Salesman was knowledgeable. Purchased one bike & placed a $500 deposit on a second. That was three months ago and I now need need to keep chasing to find out what is happening with the new bike that was said to be available in early June. Three months later, still nothing. No follow up, nothing. 99Bikes also fitted a drink bottle holder that does not hold a small bottle without rubbing hard on the frame - a bit disappointing if you want to portray a professional image.
15. elokuuta 2022
Vastaus yritykseltä 99 Bikes - Kogarah
Hi Garry,
So sorry to hear about the experience you have had. I have passed on your feedback to the Carlton store and someone will be in contact with you.
Despite global supply chain problems…
Despite global supply chain problems Nick at 99 Bikes has tried kept me informed about my order.
6. heinäkuuta 2022
Vastaus yritykseltä 99 Bikes - Kogarah
Thanks for the review, hope to see you back again soon!
Fast service good prices
Fast service good prices. They're the mwave of bike building :)
14. kesäkuuta 2022
Vastaus yritykseltä 99 Bikes - Kogarah
Hi Alex,
Thanks for your review. Hope your enjoying your bike :)
Unfriendly staff
When you walk into the shop the staff wasn’t friendly at all in fact the woman who served me you can tell from her face she doesn’t want to help but others staff are busy she have no choice. I will not go back again.
25. maaliskuuta 2022
Vastaus yritykseltä 99 Bikes - Kogarah
Hey Stephen,
Thanks for the feedback. Sorry to hear that this has happened if you could please reach out to us via help@99bikes.com.au then we can look into the situation for you.
Hope to hear from you soon.
EXCELLENT!!
2. helmikuuta 2022
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