64Hydro Arvostelua 22 682

Vastaus yritykseltä 64Hydro

12. jouluk. 2024

Dear Ron,

Thank you so much for your wonderful review!

We’re thrilled to hear that your crew loved the cups, especially the ambulance design and the personalized rear doors. It’s great to know that our products brought joy to your team.🥰

We take pride in creating unique items that resonate with our customers, and your feedback truly motivates us. If you have any further questions or need assistance with future orders, please feel free to reach out. We’re here to help and look forward to serving you again!

Thank you for choosing us!

Vastaus yritykseltä 64Hydro

12. jouluk. 2024

Dear Michael,

Thank you for bringing this to our attention!

We sincerely apologize for the issue you've encountered with the word "ambulance" being displayed backward. Our intention was to create a design that imitates real-life ambulances, and we appreciate your understanding regarding the oversight.

Our staff has reached out to you via email to address your concerns and provide assistance. Your feedback is important to us as we strive to improve our products and ensure customer satisfaction.

If you have any further questions or need additional support, please don’t hesitate to reach out. Thank you for your understanding!

Vastaus yritykseltä 64Hydro

29. elok. 2024

Hi Diana,

Thank you so much for your wonderful review! We’re thrilled to hear that you loved the tumblers and tracker bottles we sent you back in 2021. 😊 Your satisfaction means the world to us!

We’re excited that you’ll be ordering more! If you have any questions or need assistance with your next order, please don’t hesitate to reach out.

Thank you for your continued support, and we look forward to serving you again soon!

Vastaus yritykseltä 64Hydro

19. kesäk. 2024

Dear valued customer,

We're thrilled to hear that you love our drinkware! Your satisfaction is our top priority, and we're delighted that you're pleased with your purchase.

We understand that shipping time is an important aspect of the overall customer experience, and we apologize for any inconvenience caused by the extended shipping duration. Your feedback is valuable to us, and we will take it into consideration as we continue to enhance our shipping efficiency.

Thank you again for choosing our brand. We appreciate your patience and support, and we're grateful for the opportunity to serve you.

Cheers to many more enjoyable moments with our beautiful products! 🥂✨😊

Vastaus yritykseltä 64Hydro

17. kesäk. 2024

Dear Tracy,

Thank you so much for your fantastic 5-star review! 🌟 We're thrilled to hear that you received your 64Hydro cups and that they looked wonderful. It's even more delightful to know that they made excellent gifts for your son and daughter-in-law, and that they loved them!

It's fantastic to hear that you're planning to order more at Christmas. We appreciate your continued support and trust in our products, and we're sure our drinkware will come in handy and make great gifts for your loved ones.

Thank you again for choosing 64Hydro. We're honored to have been a part of your gift-giving experience. Wishing you and your family a wonderful time ahead, and we look forward to serving you again!💖🎉🎁

Warm regards,
Sandy

Vastaus yritykseltä 64Hydro

2. huhtik. 2024

Dear Mary,

Thank you so much for your fantastic 5-star review!

We're delighted that you're satisfied with your purchase, and we appreciate your support. If you have any questions, need assistance, or have any further feedback, please don't hesitate to reach out. We're here to ensure your continued satisfaction and to provide you with excellent customer service.

Thank you again for choosing 64Hydro, and we hope they continue to bring you joy as you enjoy your favorite beverages. Cheers! 👍🥤

Vastaus yritykseltä 64Hydro

19. jouluk. 2023

Hi Kristy,

Thank you so much for your review! 💖💖We're thrilled to hear that you loved the design on the tumbler. Our team takes great pride in creating beautifully crafted designs, and we're delighted that it resonated with you. We hope that it adds an extra touch of enjoyment to your coffee-drinking experience.

We truly appreciate your kind words and support. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're here to provide ongoing support and assistance.

Thank you once again for your feedback. We wish you all the best!🤗

Warm regards,
Sandy

Vastaus yritykseltä 64Hydro

24. marrask. 2023

Dear Shelley,

We are deeply touched by your heartfelt review🤩 It brings us immense joy to know that you are satisfied with our product offerings, pricing, and customer service. We put a great deal of effort into ensuring that our products meet high standards of quality and variety, and we are delighted to hear that we have met your expectations. Your kind words about our customer service mean a lot to us, as we strive to provide exceptional support and assistance to every customer.

Thank you for choosing us and for taking the time to share your positive experience. We are grateful for your trust and look forward to serving you with the same level of dedication and excellence in the future 💖

Regards,
Sandy

Vastaus yritykseltä 64Hydro

10. marrask. 2023

Hi Rhonda,

Thank you for your wonderful feedback and for being a loyal customer of 64Hydro💝 We're thrilled to hear that you love the personalized gift items you've ordered and that you are satisfied with the quality.

We truly appreciate your continued support and trust in our brand. It's customers like you who inspire us to keep delivering exceptional products and services.

Once again, thank you for your kind words and for choosing 64Hydro. We look forward to serving you again in the future🤗.

Best regards,
Sandy

Vastaus yritykseltä 64Hydro

23. lokak. 2023

Dear SBird,

Thanks so much for your 5-star review! 🌟 We're thrilled to hear that you loved your cups! And it's great to know that you were extremely happy with them. 😄

We must apologize for the longer delivery time, and thank you for your patience. We are constantly working on improving our delivery process to provide faster service. We're also super delighted to know that Jennifer was able to assist you well!

We can't wait to have you back for your next order. 😊 Until then, keep enjoying our drinkware! 🍹

Cheers,
Sandy

Vastaus yritykseltä 64Hydro

23. lokak. 2023

Hello Nancy,

Thank you for your glowing ⭐⭐⭐⭐⭐ review on Trustpilot! We are thrilled to hear that you are pleased with your purchase of our tumblers. 😊

We apologize for the delay with the delivery and tracking updates, and we are continuously working to improve our services. Thank you for your patience in this matter.

Isn't it exciting to think about the upcoming holiday season? 🎄 Your early November shopping plan sounds like a great idea! Here at 64Hydro we stand ready to help make your Christmas celebrations cheerful and bright with our unique drinkware!

Thank you once again for your trust and we can't wait to serve you in the near future. 🤗

Best Wishes,
Sandy

Vastaus yritykseltä 64Hydro

20. lokak. 2023

Hello Nails,

Thank you for your fabulous 5-star review! ❤️ We are over the moon that you absolutely love our products. 🤩 We sincerely apologize for the longer-than-expected delivery time, but we're thrilled to know that our drinkware was worth the wait! 🥳

We put a lot of love into every detail, so we're really glad you appreciated it. Thank you for your support and we look forward to receiving your future orders. More quality and detailed products are waiting for you! 👍

Happy sipping! ☕🥂

Sandy

Vastaus yritykseltä 64Hydro

17. lokak. 2023

Dear Jamie,

Thank you so much for your 4-star review on Trustpilot! Your feedback warms our hearts. 😊

We're thrilled to know that you loved our customizable designs and found perfect gifts for your loved ones. 🎁 Your satisfaction is of utmost importance to us.

We strive to offer only the best to our valued customers and constantly update our designs to cater to different tastes and preferences. 🎨

Looking forward to serving you again in the future and hopefully, we can turn that 4-star into a sparkling 5-star next time. 🌟

Keep shopping and keep spreading the love! 💝

Warm regards,
Sandy

Vastaus yritykseltä 64Hydro

26. syysk. 2023

Dear Tina,

Thank you for taking the time to share your feedback with us. Your satisfaction is extremely important to us at 64Hydro, and we are truly sorry to hear about the issue you encountered with your water tracker bottle.

I would like to confirm that we have received your message via Facebook Messenger, and our customer support team has already initiated the process to address your concern.

We understand that it has been a significant amount of time since your purchase, and you may not have your order receipt anymore. However, rest assured that this will not prevent us from working towards finding a solution for you.

Please check your Facebook Messenger for a reply from our team regarding the next steps. We appreciate your patience and understanding as we work through this. Our primary aim is to ensure that you are completely satisfied with your experience.

Once again, we are genuinely sorry for any inconvenience caused and look forward to resolving this matter to your satisfaction.

Best Regards,
Sandy,

Vastaus yritykseltä 64Hydro

14. syysk. 2023

Dear Chavez,

It's so wonderful to hear that you and your family are loving our tumblers! 🎉 We're thrilled that you found the ordering process easy and that our tumblers are serving you well, especially in keeping your coffee hot! ☕ We totally understand how important that is!

And how thoughtful of you to send one to your son-in-law! We're sure he's going to love it as much as you do! 💖

Thanks again for your kind words and for being a part of our 64hydro family! Remember, we're always here to assist you with anything you need! 😊

Cheers,
Sandy

Vastaus yritykseltä 64Hydro

14. syysk. 2023

Dear customer,

Your kind words have truly made our day! We're over the moon to hear that you love your 64hydro product and that it exceeded your expectations. 🎉 We always aim to deliver the best for our amazing customers like you.

Also, we're glad we could assist with your delivery questions. Remember, we're always here for you if you have any more queries or need help with anything else.

We can't wait to see you again for your next order. Stay hydrated and take care! 💧

Best,
Sandy

Vastaus yritykseltä 64Hydro

14. elok. 2023

Dear Tracy,

Thank you for taking the time to leave a review. We regret to hear that your water bottle has developed rust and apologize for any inconvenience this may have caused. Your satisfaction is our top priority and we want to resolve this issue as quickly as possible for you.

I'd like to inform you that we've already sent an email regarding this matter. Please check your email inbox (and possibly your spam folder just in case), as we may need further information to assist you.

We appreciate your patience and understanding, and look forward to resolving this matter to regain your trust and ensure your full satisfaction with our product.

Kind Regards,
Sandy

Vastaus yritykseltä 64Hydro

7. elok. 2023

Hey Crystal! 😊
Thank you so much for your awesome review! We're over the moon to hear that you love the design and appreciated our fast delivery. Your satisfaction is our top priority!
Keep hydrating and enjoy your 64hydro! 💦
If you need anything else, don't hesitate to reach out. Cheers! 🎉
Best regards,
Sandy

Vastaus yritykseltä 64Hydro

Päivitetty 22. elok. 2023

Dear Megan,

Thank you so much for taking the time to share your experience with us. We're sorry to hear that your preferred water bottle is no longer available in our online store and that your water bottle experienced some issues. Our aim is always to provide high-quality products that serve our customers well.

While the shift to selling primarily tumblers was due to the demand patterns, we appreciate your input and will certainly consider your valuable feedback about adding more water bottle designs. We understand how much you loved our water bottle tracker and we want to make sure you can continue enjoying such quality products.

Once again, we appreciate your feedback and please stay tuned for new updates in our bottle designs.

If you have any further questions or need additional assistance, please don't hesitate to reach out to us. Our team is always here to help and ensure your satisfaction.

Best Regards,
Sandy

[Updated 8/21/23]

Dear Megan,

Thank you so much for your review on Trustpilot! We've acknowledged your valuable feedback and I'm excited to inform you that we have brought back our beloved water bottle trackers on our website. We deeply understand how much these bottles mean to you and we really appreciate your patience during this period.

In addition, we have a special promotional offer up till August 31. For every bottle you purchase, you get another one for free!

You can avail this offer by visiting our website at https://64hydro.com/collections/water-tracker-bottles It's your chance to not only replace your cracked one, but also to try out a new design 🥰

Thank you again for your support. Should you have further queries or need assistance with your purchase, don't hesitate to contact us.

Warmest regards,
Sandy