1stflight Arvostelua 306

I used First Flight Forwarders to retrieve my card wallet. Email communication from start to finish was brilliant, clear and straightforward. Lost the wallet on 09 March and first class Royal Mail delivered it on 21 March. My thanks and appreciation to FFF (and Royal Mail).

The people who replied to my enquiry regarding lost property where very attentive and professional. I would recommend them

Gemma at Primary Tracing [easyjet] was fantastic. Kept me updated and informed. Also if would like to thank the EasyJet employee at Gatwick on 13th March who helped me with sending the missing luggage report. I don’t know her name, but ‘thank you’. I am delighted to get my suitcase back!!

Disgusting from last September I have been waiting for a result on damaged luggage no correct e.mail address no contactable phone number can’t get on live chat no response for months

I submitted a claim that was delayed as the newcastle airport too forever after long chasing up with emails for a refrence number as I reported it before I left the Airport in October 23. After This compnay kept asking the same questions again and again and after 3 months after the claim submitted in December 2023, the declined it as they advised cosmetic damage. the rubber had come adrift from the case a poor service and took far too long to make an assessement very poor

I was reunited with my lost hold-all (my fault) less than 24h after receiving a call from Mike. Mike was kind, courteous and efficient and I was really pleased with the service that 1stFlight offered me.
Recommended

Esta empresa, desconocida para mí rescató mi maleta después de dos meses y medio de estar extraviada. Vivo en Argentina y viaje a UK y la verdad que no se muy bien a que se dedican y me gustaría saberlo. Lo cierto es que cuando la empresa aérea ya daba por perdida mi maleta, apareció este hombre y con su paciencia me explicó que estaba en gateway y al día y medio ya me la trajeron hasta la puerta de mi casa. Gracias. Gracias y gracias! Soy Silvia esposa de Gerardo.

Handled getting my baggage back very well. Extremely responsive and followed up often.

I left my Kindle on the aircraft in September '23 not realising for a few days when I thought it not worth pursuing.
I was amazed when 1stflight contacted me in February to say that they had found my Kindle. From the initial contact to the return of the item, their kind and helpful service was exemplary. I cannot thank them enough.

Mike was nice and very professional. He helped me to find my luggage after that it was delivered to the wrong airport. After more than a month without any news from the airline company, Mike was very helpful to detect and track the luggage and give it back to me.

Gemma was very responsive and helpful at replying promptly and providing updates whilst trying to get our missing luggage delivered back to us.

Kept us up-to-date and was able to quickly answer all questions I had. Thank you!

Notre bagage à été retrouvé plus de 6 mois après avoir été perdu à Gatwick. Nous tenons à remercier Mike très sincèrement. Sa communication à été d'une qualité exemplaire, précise et empathique. La gestion de cette situation est une référence en matière de satisfaction client. Merci infiniment.
Marilyn et Frédéric

I cannot express enough our thanks to the lovely Helen who help locate our missing 9 foot surf board in Gatwick !
It filled my heart with dread that we had luggage issue with easyJet, but this company and their staff were truly awesome ! Prompt, professional, kind and friendly !

Great job 1st Flights 🙏💕💕

Thank you for all of your help

Quite busy at the moment but they successfully returned my coat that was taken by another passenger. Annoying £30 processing charge but hey ho

Thank you amazing Mike for reuniting us with our luggage!

Our luggage had been lost in a flight from Malaga along with many others but it seems the luggage tag was also missing from ours and Mike forensically pieced together our details from
old tags. Thank you Mike!

I was served by Mike C. from First Flight Forwarders LTD. My checked-in luggage ended up travelling across Europe before it could be tracked down. I almost lost my hope to get it back with all its content, when I got a call from Mike. He quickly helped me get it back home in a couple days. Fantastic customer service. Thank you Mike!

What can I say other than absolutely fantastic service and support. Mike was a star and located our bag which had been taken by mistake by another passenger. We had a transatlantic flight the following afternoon and we were kept up to date ever step of the way. From explaining what’s happening to organising the bag to be shipped to us in America. Fabulous support from Mike which made an awfully stressful time that much better. Thank you Mike

Gemma at 1st Flight helped me calmly and patiently in my quest for my missing bag. My bag failed to return with me from Venice airport 8/1/24. Gemma replied to every single one of my e mails with calm advice and instruction on what to do (we landed at LGW after 22.30 and no customs reps were around to hand relevant forms for signature re. contents of missing bag). She sent me a link to the required document for bag release and 5 days later after some delay my bag was returned to my door. It is battered and has a new crack but it is home and most importantly so are my things in it.

Left a laptop bag on an easyJet flight on Saturday night. Tried contacting airport and customer services but no luck. They said I must contact 1st Flight.

Having read mixed reviews and horror stories online I was worried my bag and LOTS of contents were gone forever.

I am leaving a review to give anyone in the same position some peace of mind. There is no phone number and emails are slow, but be sure to use the live chat. You need to keep trying to connect until you get lucky.

Once connected they are super helpful. My bag was in the system and delivered to me today. It cost £30 for return, which seems to be a flat fee.

Thanks to Vanessa for all her help!

Reported a lost iPhone on an Easyjet flight home from Tenerife and Vanessa was amazing on Live Chat and within 15 minutes had located the item and despatched via DPD for next day delivery. Very impressed with the service as few thought we would see it again