Seemab was really professional, helpful. There were some issues with my order but Seemab was amazing she called me back to offer updates about my order and she solved the problems with my order. She l... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Haven’t actually ordered the tiles yet, but Saba was very helpful in answering a few questions and therefore my order is imminent. I did purchase full size samples and very glad I did, can’t really g... Näytä lisää
Absolutely amazing service. They looked after me at every step of the delivery journey. QR codes to report if any damage was done during delivery on the packaging. It just shows that they wanted it... Näytä lisää
Order placed early evening and was received lunchtime the following day. There were a few tiles in the delivery which were broken. Tile Mountain were contacted. They dispatched replacements th... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Tile Mountain
Yrityksen kirjoittama
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Yrityksen kirjoittama
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Yhteystiedot
Connaught Street, ST6 5TQ, Stoke-on-Trent, Yhdistynyt kuningaskunta
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Erinomainen
41 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Helpful customer service and great…
Helpful customer service and great service in general
19. heinäkuuta 2026
Shower tiles
Ordered a few samples, which arrived quickly and well packaged.
Bought tiles for the shower, which look really good, builders and workmen have commented how nice the shower looks.
They came well packaged, no breakages
2. elokuuta 2026
Excellent service at the store and all…
Excellent service at the store and all information provided as requested.
2. elokuuta 2026
Sample sent free of charge
Sample sent free of charge , fast service and sample looks really good quality. Will definitely be using Tile Giant for our floor.
2. elokuuta 2026
Great service
Great service and value one slab was chipped replaced in a couple of days
2. elokuuta 2026
Very quick and efficient
Overall, really happy with the experience of dealing with Tile Mountain. I had a query regarding the pricing and this was very quickly and satisfactorily resolved. I also had a request regarding delivery timing, which was also quickly actioned and resolved.
Overall the purchase and delivery process very quick and effective. Many thanks especially to Saba and Misbah for their great support.
12. elokuuta 2026
Oma-aloitteinen arvostelu
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Multiple boxes of Broken tiles
Multiple boxes of Broken tiles. Process to resolve is all on the buyer and nit picky.
Should deliver perfect product first time and not make customer feel like they are to blame or dishonest.
People at the store were lovely so this is a review of post purchase ecperience
14. elokuuta 2026
Vastaus yritykseltä Tile Mountain
Hi Emma,
We’re sorry for the inconvenience caused and are pleased to confirm that this has now been fully resolved. We always aim to provide a smooth experience from purchase through to delivery and aftercare, and we’re glad our store team provided the friendly service we expect.
Best Wishes
The Tile Mountain Team
Fast delivery of free samples
1. elokuuta 2026
Haven’t actually ordered the tiles yet
Haven’t actually ordered the tiles yet, but Saba was very helpful in answering a few questions and therefore my order is imminent. I did purchase full size samples and very glad I did, can’t really get a vision from the free samples. So far so good!
14. elokuuta 2026
Oma-aloitteinen arvostelu
The service we received from Saba was…
The service we received from Saba was exceptional. there was a problem with a few damaged tiles and Saba dealt with it straight away. The level of service was second to none and we would definitely recommend Tile Mountain.
15. elokuuta 2026
Oma-aloitteinen arvostelu
We have found what we are looking for
We have found what we are looking for. Thanks!
29. heinäkuuta 2026
I sent an email to customer services…
I sent an email to customer services asking about an issue with my delivery. Saba's response was prompt, professional and comprehensive. Exactly what I'd hoped for.
15. elokuuta 2026
Oma-aloitteinen arvostelu
Absolutely great
Easy to look for products only and order, great prices and great quality.
22. heinäkuuta 2026
Seemab was really professional
Seemab was really professional, helpful. There were some issues with my order but Seemab was amazing she called me back to offer updates about my order and she solved the problems with my order. She listened carefully to my concerns and was extraordinary. I hope you have more people like her working for you as she was the best. There are not enough word to express how helpful amazing and professional she was!
3. elokuuta 2026
Oma-aloitteinen arvostelu
Great service on hot Saturday morning…
Great service on hot Saturday morning when I’m sure the lady I spoke to would sooner be doing anything else than helping me correct my mistake! Many thanks Karen. Superb Service. 👏🏻
15. elokuuta 2026
Oma-aloitteinen arvostelu
Pleased with the service
25. heinäkuuta 2026
Excellent customer service
I recently received my delivery of floor tiles however some had been damaged in transit. Misbah was extremely helpful and arranged for replacement tiles to be sent within 24 hours. Excellent customer service.
14. elokuuta 2026
Oma-aloitteinen arvostelu
Excellent web site
Excellent web site, easy to navigate. Product delivered on time, the driver was very helpful.
24. heinäkuuta 2026
Great communication from Tile Mountain…
Great communication from Tile Mountain they are just let down by Evri.
24. heinäkuuta 2026
Trustpilot-kokemus
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