OANDA - Global Markets Arvostelua 10

Oanda is an Indian company since it is run by Indians and under Indian law. They check and verify US citizens strictly under Indian law. They treat americans with zero respect. Oanda invests a lot into advertising campaigns to make sure they appear as a positive reputable company. The positive reviews that you see are mostly written by themselves. I have seen nothing but a very poor customer service at Oanda.

In my experience with OANDA, everything went smoothly with receiving the credentials, delivering the funded account, and requesting a withdrawal from the OANDA brokerage. That's when the problems started, as I had a lot of difficulty enabling my bank account. This week I managed to receive my US$3,000 profit. Knowing the propfirm market, I know it's increasingly difficult to find reputable companies, so companies that honor their payments are my priority. In that sense, I never felt insecure about receiving payment, because although the chat support, in my view, could have been more effective, I was fortunate to have the invaluable help of Mr. Alberto Sanchez Bernabe (Business Partner Manager, Emerging Markets). Without his dedication in assisting me throughout the process, I feel I wouldn't have succeeded and would have given up on trading with OANDA again. I hope OANDA maintains and values ​​the work of the Business Partner Manager, Emerging Markets, which I believe is a key differentiator for the company.

My photo identification failed electronic verification due to issues with the image quality because my phone are old version and I don't want to spent money for buy new phone just for verification only.

I will update the stars after the issue is solved

*update
- The issue is solved

After 2 months I’m still waiting clarification about this hige spread/slippage/requote despite my several email sent to them they said it is normal…

briefly description:

18:16:44 gmt +3 time US100 symbol actual price was 22162,00$ my EA placed 1x Sell stop at price 21990,20$ (172$ far from actual price) and 2 x sell stop at 22008,60$ (154$ far from actual price)

18:16:44 gmt +3 (same time of sell stop placing) Oanda executed the 3 sell stop at 21222,30$ (940$ far from actual price, 768$ and 786$ far from sell stop levels)

18:16:45 gmt +3 (1 second later) Oanda closed order with loss at actual price 22162,00$

How is possible that Oanda triggered sell stop orders despite were between 154$ and 172$ (154 to 172 pips) below the actual price during us session with huge liquidity?

How is possible that the execution price it is been 940$ (940pips) below the actual price during us session with huge liquidity?

Their answer:
“when placing a stop order will be filled at the prevailing price in the market, and therefore, at a price that is significantly different from the set price. ”

I find the staff of this company to be prompt in their response to a customer need.

I am happy with their knowledge, competence and understanding of my needs.

Big thanks to Zavier for helping me get me up and running in trading it's an awesome experience and willing to help no matter what. The only comment though with the web application, would be great if you the company add a second layer of security in logging in like the 2-Step Verification process. Over all great experience so far.

Account manager has quick feedback and solution in time when there's questions.

trade with oanda for quite some years. not a full time trader but always utilising and experiencing their new trading platforms. especially the newly introduced lab trader, was a fresh and interesting experience. will continue to trade with oanda.

與OANDA 的客戶經理交談過幾次，優質的服務令人印象深刻。
遇到問題，他們回應很快，會打電話與我溝通。

helpful and fast response