Hays Travel - Highcliffe Arvostelua 

Very knowledgable member of staff nothing was to much trouble. Also pointed out that if l call in on the day of departure she would help with the booking in. As I am over 80 l do not have the technical knowledge so need help.

It's a pleasure to go into Hayes Highcliffe, the girls are always so pleasant and really helpful.

Very friendly staff on duty especially Tesh. Very professional and knowledgeable who dealt with our booking without fuss.

You have just lost a customer!!
What do you think of that!!
Just to make sure this is directed at the right people I will clarify. At no point have I had issue with any staff at Hayes. I have always been treated with kindness and respect. My issue is with the multi pricing operated by Hayes. This is a issue that has not been apparent in the past since I have always arrived with the price on line and it has been matched without issue. This time I did not take in the online price from Jet2 and found the added cost of using a travel agent. For example the price of Jet2 private transfers is £120 for travel from Tenerife airport to Los Cristianos. Hayes charged £180! a 50% increase. I find this unacceptable profitering and the base cost of the holiday increased by £300. This is in addition to the commission gained from the operator.
I only ever used Hayes following the way they behaved with the crash of another agent. I really do not need a travel agent and on this performance I will not use on again.

Beth made the booking and obtained our discount very pleasant experience. Every thing was done with great efficiency and ease.

Always so happy to book a holiday in highcliffe, Jess is always happy to help

Had a quote earlier in week so booking quite easy

very helpful and pleasant staff member made the whole process easy to complete.

The young lady was very knowledgeable, very patient and very helpful. We ended up with a better holiday than we thought possible.

My booking made by Kelly was what l always receive from this travel agent with lovely staff always helpful to go the extra mile for you and family making you feel extra special before your holiday starts and if you have any questions they always get the answers love booking my holidays with them.

A great service from Hays travel. Jess and Kelly helped us to find our perfect destination for our wedding.

Kelly was extremely helpful and friendly.

Kelly was very helpful and knowledgeable.

Hay’s Travel staff are excellent, just a hiccup on the ferry crossing from Vancouver to Swartz Bay, Vancouver Island.

Always very helpful. Always greet with a smile. Nothing is to much trouble.

Delightful to have Jess back,calm and unflappable even when we mess her about by changing holiday dates.Nothing is too much trouble for her

Having got 3 NZ cruise quotes including Hays whilst initially quoting the most they answered several questions thoroughly and amended quotes several times. Despite still being the most expensive they persevered and eventually came up with a reduced price to win the business. Was keen to do business with them in view of the good after sales service and being on the door-step.Like the keen to please attitude of the staff and they move fairly quickly.

As always, Hays Travel are professional, helpful and efficient. Many thanks for booking my cruise.

Always so helpful x and you did make me laugh x thank you Kelly

The staff at Hays Travel in Highcliffe are fantastic. Nothing is too much trouble, and they explain everything carefully. We know if we have a question or concern they will answer it or sort it out quickly and professionally. We have used them several times and have always been impressed and delighted.