Hays Travel - Bluewater Arvostelua 

Rhona gladly helped with our many changes of mind without any fuss.

Thank you so much Rhona for your knowledge and assistance in booking our river cruise.
Thank you K&K

I had previously spoken to Milly on the phone and she was available in store.
She was very thorough, professional and amiable, a very good job so book our holiday for us.

Great customer service from Maxine at Hays Bluewater. Nothing was too much trouble and explaining all our options made the booking process so easy and a perfect holiday organised. Maxine is friendly, professional, fun and very patient.

Very friendly and helpful staff who always who give as much time as is needed

Very easy booking process. Gracie was extremely helpful and professional. Helped us book our first cruise with ease.

Very good service l always get good service over the past 4 years l pay a visit with a plan for a holiday and your staff put my plan into reality. The staff at your bluewater branch are very professional unit. Thanks.

Very polite and friendly staff

Staff are very friendly. It is our 2nd time booking. Gracie booked our holiday. Did have a slight problem. No thought of Gracie but she sorted it all out for us. Very happy

Karen talked us through different options when we visited on Sunday and was very helpful in aiding us in choosing where we wanted to go. She stayed late on the Monday to help us book our dream holiday for our 25th Wedding anniversary. Thank you.

Came in to book some winter sun! Within 20mins Millie had booked our holiday to Egypt with absolutely no hassle!

I was very happy with the service we received from Layla the rep at Hays Travel. Layla was very helpful and spent a lot of time with us finding the right holiday for us.

Rhona made the booking process so easy. She really took an interest in what I wanted from my holiday and carefully explained all my options. Thank you for being so helpful.

Agents always very helpful and patient when necessary

I went to Hays Travel Bluewater 19/8/26 to book a cruise costing £6600. I wanted help to secure the best cabin and deck for myself and husband in our budget. The booking was for next year August for a 60th birthday; so a special occasion I was excited to be booking. The agent was disinterested, cold in demeanour and clearly irritated that I would not just accept any cabin but wanted mid ship and decks 9-12 only. Some of these were available. I was so enthusiastic on arrival and so deflated on leaving after booking. I had read reviews and thought I’d get someone helpful there to go through the details, help me finalise the booking and show some warmth and interest. This did not happen. Although I paid a deposit I may now not actually bother to book this trip with Hays at all. This shop appears to think they are the only travel agent and I had to use them. I do not

Absolutely fabulous member of staff. Didn't need to book an appt, within 15 mins she'd found what we wanted within our budget. Couldn't be happier

The managers special offer, the shop manager was really helpful and the booking process was easy

Good service good holiday nice professional people at blue water

Excellent service and staff really want to help you have a great holiday

Nothing to complain about. Followed up on all requests.