Dreams Arvostelua 

I originally wrote a negative review but the company went out of their way to make sure I received a resolution and a great service.

I spoke to the legal team who personally called me to discuss my issue and along with him and the customer service rep we got my replacement bed within a day!

The delivery/assembly team were great too, they built my bed, added my mattress from downstairs and took the rubbish and old bed with them!

This has been a great experience and I want to say thank you to Dreams for making this happen!

Amazing staff, lovely customer service. We were left super happy with our store experience in Bath. Mahek and George left us super happy with our purchase and thank you for being so lovely.

We visited the Walton Branch and were looked after fabulously by David. After lots of advice and tryying out several beds we ended up with a perfect new bed and 2 pillows. Thank you David

I recently ordered a king-size mattress, but unfortunately when it was delivered, it turned out to be a double.
I contacted the Merthyr store where I made the purchase, and Kelly, the sales advisor who had originally helped me, answered the phone. I explained what had happened, and she immediately took ownership of the issue. Within 30 minutes, Kelly called me back to let me know that a replacement king-size mattress would be delivered within two hours.
To my surprise, there was a knock at the door just an hour later! The replacement arrived, and this time it was the correct size.
A huge thank you to Kelly for her excellent customer service and to Dave and Matthew, the fantastic delivery drivers, for resolving everything so quickly and professionally.
Mistakes can happen, but it's how they're put right that really matters. I highly recommend this store and truly appreciate the outstanding service I received. Thank you again, Kelly, Dave and Matthew!

Atiqa at the Guildford store was so helpful. Very knowledgeable and patient while we decided what suited us best. Was happy for us to try as many beds as we needed to before buying.

Great company. Delivery on time, no issues at all.

Brilliant company, had two tempur mattresses from them last week, amazing service, great price and glorious mattresses!!

Paula was extremely knowledgeable and helpful. We found the right bed in minimal time. Thanks for all the help!

Best bed shop in Llanelli

Very friendly staff and place

Very helpful and advice to you in term of choice and very recommended.

My mattress didn’t suit me so phoned the shop to swap it out. They give me a number to call, waiting for 60 mins, to be told I need to talk to someone else. Finally got through to the right person and was told to pay £500 more because the mattress wasn’t on offer anymore, and £95 delivery charge for the same mattress but softer 3 weeks later still waiting for a phone call I was promised within 7 days. Would not recommend these to no one . Full of promise in the shop 😞

Exceptional service from Lauren today, we were given her 100% attention throughout. No pressure sales and listened to exactly what we were looking for. A great experience.

A massive thank you to Robert Cole for saving the day after my delivery was delayed. He was incredibly efficient, responded quickly via the online chat, and even followed up with me by email. Throughout the whole process, he was caring, empathetic, and genuinely understanding of my situation. His customer service was outstanding, and he turned a stressful experience into a positive one. Daniela

We were looking for a new mattress and adjustable bed, particularly one suited to a painful back issue. Our experience from the staff at Dreams Hull was exemplary. They helped identify from a large selection in the store a bed and mattress combination that would work. We were perhaps 2 hours in the store finding the best solution and nothing was too much trouble. Particular credit to Emma and David for their help.

Leah was informative on the products that I required.
Very helpful in all aspects.
Thank you.

We had such a fantastic experience whilst purchasing a bed mattress. The staff friendly , knowledgeable and helpful. They gave us time to make our minds up, no rush just right.

Thanks, Paul, for helping us find the perfect mattress! We only needed to try three options based on the SleepMatch recommendation, and we made our decision within seconds. Now we can't wait for it to arrive!

Me and my partner were looking for a new mattress and pillows and we were greeted by Abby, who helped us do just that. Wasn't pushy just explained everything to us and left us to it, which was great as we were really undecided on which mattress to go for.

Overall, we had around a 20% discount on the mattress and add ons.

Couldn't recommend this store enough and I got my last mattress from here.

Thanks Abby and the team for helping us.

Jay and charlotte at the newbury store have great customer service and very knowledgeable about products that are in store and online and suggested a range of mattress for my bad back

Thankyou guys for your help and keep up the great work :)