Dreams Arvostelua 

Placed an order last Tuesday, received a text message and email on Friday stating delivery will be on Saturday and then another text message to say it’s been cancelled due to supply issues.. Have tried to contact multiple times since as have heard nothing whatsoever despite a promise to get back to me within 24-48hrs… 4 days later nothing and me and my heavily pregnant partner are now without funds to purchase a new mattress. Brilliant

What an awful experience. We’ve purchased from Dreams previously so had no issue ordering three new mattresses and a king size bed frame. We ordered in June for delivery this Friday (28th August) and today have received an email stating the order will be delayed until 25th September!

They haven’t given any explanation. All our items are UK made. I’ve called the local branch who are equally confused and can’t understand why they don’t have any mattresses available before 23rd September.

We are completely stuck as we were due to move into our home on Friday but can’t do that without beds! We could and should have gone elsewhere where - mattresses usually take a few months which is why it was the first thing I ordered once our move date had been confirmed.

Do not buy from here. Their customer service is non existent; you literally cannot get through via phone or chat. I suspect Dreams is on the way out and maybe headed for administration.

I attended the Hacant branch of dreams in which ai have a bed and bedside u it on order. I needed to change the delivery date. The Manager Mike was very pleasant , welcoming and professional and made this very easy. The delivery date was changed and I left saying I will be returning next month to order another bed.
I always purchase our beds from here.

Absolute rubbish got a bed today scratches all over and bed feet even broken - cant even get through to them and they have taken my old bed away:
order number : S0001051663

Jane is lovely

We were made welcome and we were under no pressure to buy,all our questions were answered by the very friendly staff,drinks were offered to us,our purchase of a bed was easily done,delivery arranged and the offer to erect the bed free of charge for us was offered,very happy and highly recommended.

Like other recent negative reviews we have been left extremely disappointed with late notice cancellation of delivery (as well as longer than advertised lead times in the first place). In addition, the lack of customer service is appalling. For context, I am pregnant and need clarity on the bed delivery timeline urgently.

I have already tried contacting Dreams about the late delivery cancellation via the Help Centre form online (automated reply... 7 day timeline given for response). The online chat function is unavailable, and the phone number provides a callback only service (skeptical that I'll hear back today).
I can see that other negative reviews on trustpilot have been responded to within a day or so and feel this may be my only option to hear back from someone within a reasonable timescale.

Having viewed beds in store on 4th of July, we ordered a bed which the email confirmation quoted "delivery within 5 weeks" (i.e. by 9th August). As an aside, we actually preferred a different bed, on a better deal but were advised the lead time would be longer therefore we chose this bed to give us peace of mind that it would arrive in good time before our new baby. After waiting nearly 3 weeks with no word of a delivery date, my husband had to chase Dreams to find out the delivery date of 25/08. As this is very close to our due date, my husband enquired if we could be considered for an earlier date but apparently the system does not enable staff to check for availability without losing our slot. Due to proximity to baby's due date, we had to draft in my parents to ensure they were available on the bed delivery date - an additional hassle and stress.

We coped with all of this and have not complained to Dreams until the last straw - receiving an email informing us we wouldn't be getting our bed today. The email contained no useful information - no dedicated helpline, and no indication of a timescale of when the bed would actually be delivered. So we just have to wait for an update which is promised "within 48 hours". We have already arranged for our current bed to be collected on Friday. Do dreams expect me to sit tight and wait to hear from them when I could go into labour any day? Bearing in mind we were told when we paid that the bed would be delivered weeks ago. Extremely disappointed and left anxious and stressed. Need to know what is happening and whether Dreams can prioritise us, or at least give concrete information. Considering cancelling the order and would be interested to hear how Dreams are going to compensate us for this.

Been keeping an eye on a mattress we wanted, to see if it went on offer or not. It did, so we had a look yesterday to try and look at delivery dates and somehow it placed an order?! So now we have a mattress being delivered to an old address and we haven’t been able to select a delivery date or pay for our old mattress to be taken away. Cannot use the online chat as it’s not working and when using the call back service, you never get a call back. I hope the people who live at our old address enjoy the incredibly expensive mattress that the dreams website decided to order for us and take the money via PayPal.
Will categorically NEVER use dreams again. They must have known their website was broken, as given how busy their customer service is, they would have been informed a million times by now.
All we want is our money back so we can at least order a mattress that is being delivered to the right place. Instead, we get to play the waiting game with dreams, whilst our old mattress tries to destroy us. Also by the time dreams get back to us, the mattress we want will no longer be on offer. Thanks dreams, we really appreciate you!

Terrible customer service - we went to place an order, but when selecting the Paypal Finance option it just went straight through and processed the order without being able to confirm a delivery address or time.
It's now down to be delivered to my old address with absolutely no way of contacting anyone.
Online chat doesn't work, Reviewing orders online doesn't work and neither does half of the website, using their Ticketing process has a 7 day waiting time and their phone line hold line is so long that they say they'll call you back (and then never do)

We ordered a bed and mattress from dreams in Hedge End, Southampton on 13th July and given a delivery date of 7th August. We received no time slot and on the day nothing arrived. I called customer services and told it's delayed to 20th August. The day before this I got a 2 hour time slot but then another emails saying delivery is delayed till the 9th September.

My wife is 8 months pregnant with no bed as we removed our old one the day we were supposed to recieve the new (7th August). We can't trust this new 9th September date will hold and wonder if Dreams are selling beds they don't have in stock...... ultimately giving customers false delivery dates. The chat function on the website doesn't work and the call back service is useless, I've called for 6 days in a row now and not one call back so have no way to get an update. We spent £2700 and need to either have the new 9th September date guarenteed or a full refund.

Avoid dreams for the time being, thought they were a reputable company but have caused multiple issues, we feel lied to and wish we didn't make an order with them. We recently moved house as well but going elsewhere for the other bedrooms.

The staff in the shop were exceptional and helped us with a difficult purchase for elderly parents. Made sure we were aware of all the pitfalls and offers.
The guys that delivered and built the beds were kind, courteous and respected my parents home.
Thank you

Fantastic experience in Dreams!! We were greeted by Noel, Croydon branch, kind and knowledgeable, helped us with a choice of ottoman bed and the mattress with great success.
Thank you for your service, delicious capuccino and a big smile.

An excellent shopping experience at Tamworth (Jolly Sailor) Dreams where we hoped to replace a fifteen year old mattress. We were greeted in a friendly way and helped with a wide range of options to make our choices without feeling pressured in any way. Katie who looked after us was friendly and professional throughout. Thank you.

2nd Time At Dreams Now.
7yrs Ago Bought A Tempur All Singing And Dancing Electrical Massage Bed, Unfortunately The Mattress Needed An Upgrade. We'll If Any Of You Have Ever Slept On A P&O Cruise You Would Knw How Great The Sealy Mattresses Are, Thats Why I Went For A Sealy Posturepedic Elevate Mattress. Might Be Dear But Worth Every Penny. 8yr Guarantee, With A 100 Day Extended Guarantee.
Big Shout Out To Michelle @ The Chester Branch For Helping Me Get The Right One 😎

Huge credit must go to Julie from the Dreams store at Llandudno! A breath of fresh air as a sales person! She made sure that every detail was explained when purchasing two mattresses and an ottoman bed! Not once she put me under pressure to purchase the items quickly. She was very patience, friendly and knowlegable - a credit to your company! Thank you Julie!!

Thank you very much to the seller Callum for the excellent service. I’m very happy with my purchase and would definitely recommend this seller at Luton Store.

Hi
Am happy with the quality of beds I received from dreams ,staff were amazing and very supportive during my visit and delivered on time would recommend 👍🏽

Very disappointing
Very disappointing experience with Dreams – Lynmouth mattress I am extremely disappointed with my experience with Dreams and, in particular, the way my concerns about my £719 Lynmouth mattress have been handled. When I tried the Lynmouth mattress in the Dreams shop, it felt soft and comfortable to me. However, when my new mattress was delivered, it felt completely different. It felt extremely firm and much harder than the mattress I had tried in store, and I have struggled to settle on it. When I returned to the shop to explain the problem and ask about using the 100-day exchange, I was told that the mattress in the showroom feels softer because thousands of people have sat and laid on it, and that a newly delivered mattress would naturally feel much harder. This was extremely frustrating because I had specifically chosen the mattress based on how it felt in the shop. What makes this situation even more disappointing is the advice I received when purchasing the mattress. I explained to the sales person that I have a tumour on my spine and that getting the right mattress was particularly important to me. I relied on the advice I was given about which type of mattress would be suitable for me, especially when spending £719. Unfortunately, the mattress has simply not worked out for me as I was advised it would. I have repeatedly tried to resolve this and have contacted both the shop and Dreams customer services because I want to use the 100-day exchange option. I was told to contact customer services and received a recorded message saying that an agent would call me back. I waited all day for that call, but nobody contacted me before customer services closed. I have now even gone back into the shop personally to try to get this resolved. I was told that even if the shop sent an email to the relevant customer service team regarding my complaint, it could take up to a week just for the email to be acknowledged. I find this incredibly disappointing. I have already spent £719 on a mattress that I am struggling to sleep on, yet I feel as though I am having to continually chase Dreams for help rather than receiving proper after-sales support. There have also been other issues with my experience in the shop. On several occasions, there have been small flies around the beds, on the beds and around the counter, which I found unpleasant and unprofessional. The shop has also recently introduced a new computer system, and on my visits staff appeared to be struggling with it and were having to follow printed instructions to complete processes. I appreciate that new systems take time to learn, but alongside everything else, it has added to what has already been a very disappointing experience. I genuinely expected much better from Dreams, particularly after spending £719 on a mattress. At this point, I don't simply want another promise that somebody will contact me. I want my complaint to be properly acknowledged, investigated and resolved. I also want Dreams to take into consideration the advice I was given when purchasing the mattress, the fact that the mattress is not suitable for me, and the repeated attempts I have made to resolve this through both the shop and customer services. £719 is a lot of money to spend on a mattress that I cannot comfortably settle on. I don't think it is unreasonable to expect proper customer service and after-sales support when there is a genuine problem. I honestly don't know what else I can do, which is why I have decided to leave this review. I am very disappointed with both the mattress and service, perhaps more importantly, the way Dreams has handled my concerns and i was not told at the time that to use the 100 day exchange this aslo has extra costs and any money due back would be in credit notes this is still ongoing, and I sincerely hope that someone at Dreams actually acknowledges this review and takes the time to properly deal with my complaint. Because I'm having to sleep on a mattress that is making my health problems worse and with me being in add unnecessary pain as every day passes

Did the dreams sleep test with Pam, super easy and chose our bed within half hour

Brisilda was very informative and gave lots of information helping to choose the right bed.