Dreams Arvostelua 

Our mattress was nearly £3000. Huge commitment for us. I am disabled and needed a mattress to support me. Arranged for it to be delivered on Friday 28
August. Today, two days before arranged delivery, got a message to say mattress would now be delivered 29th September. Cannot express how upset this has made me feel. Disgusted with Dreams and whoever this mattress is coming from. Dreams not up front about any of this. Appalling treatment of customers. My husband went up to the store to complain. Nothing they can do about it. Need to contact supplier’s customer services. Dreams are actually a nightmare.

Isaf listened to our needs and showed us several suitable mattreses. He did not push us to any particular mattress but gave an honest view of eacn one. His knowldge and experience was very good and enabled us to chose a suitable product. His customer care was excellent and it was a pleasure being served by him. Thanks Isaf

I was greated on entry and my needs were discussed. I was then led to relevant bed frames. After choosing a bed frame I was led to the mattress assessing machine and laid on it for a perfect support mattress to be found. After reading his results I looked at relevant non sprung memory foam mattresses and chose one . I was very happy with the attitude of your staff. And I am going back tomorrow to purchase some bedside tables that I saw.

Staff friendly and helpful

Rachel and Faz were both incredibly helpful and friendly. They took the time to listen to what we needed and helped us find mattresses that were right for us. They were both extremely knowledgeable about the products and gave us plenty of time to make our own decision without ever being pushy. We felt really comfortable throughout the whole experience and would definitely recommend this store.

The assistant was very helpful

Very helpful staff.

Great service. Went on the machine that measured body pressure points and analysed for the right mattress for me. Tried several recommendations and opted for the Silent Night one. Great value and I am really looking forward to it arriving

Friendly helpful staff, with good product knowledge.

Delivery was scheduled for 19th August, nearly a month after payment and I received multiple emails from Dreams confirming delivery, even one as late as 0701am on the day of delivery naming the delivery driver who would be bringing my divan, only to get a phone call at 0725 on the same morning saying that the item hadn't even arrived in the depot! I was reassured that my details would be passed onto the correct team for further contact and have heard NOTHING from anyone, the lack of communication has truly been shocking. I have requested callbacks and submitted a request to the customer service team and have not had a single reply. So as it stands they have taken hundreds of pounds and my time away from me for nothing. Would NEVER recommend Dreams to anyone.

Michele couldn’t have been more helpful. Talking me through everything. (I had a tickly cough and she got me a drink of water.) She made sure I understood everything.

Good advice from Aston on which mattress was suitable for our needs we were not pressured into going above our budget very helpful.

We received prompt, courteous and helpful advice from Neil. Prices were very competitive and service was good.

Very knowledgeable member of staff called Jay
Lovely clean and pleasant shop very calm experience

Prompt service by Reece, answered all my questions and very helpful. Delivery was quicker than expected.

Met an amazing sales assistant who knew all we needed to know about buying a single bed mattress for elderly parent about to go into residential care. The need to buy a firm edge mattress for single bed. Getting a bed base that allows standing rest to be placed underneath. Even our need to have natural fibres within the mattress she was able to advise the best they had available at a price we could afford. Thank you Julie

The salesman called Jamie was very friendly and helpful,he also explained everything about the delivery,and the best suitable mattresses for my two sons,thankyou

I appreciate your staff cooperation. I think your stuff will be a good quality when we will use it.

Guv made our Dreams experience very pleasant. From the 'mattress decider' to his knowledge around the different mattresses and helpfulness in making our minds up.
Finance sorted out quickly, and no worries about us not having a firm delivery date in mind.
Job done.
Thanks Guv

Was able to try different mattresses and found the one I liked.

Staff very friendly and helpful!

Can’t wait for my new mattress!