DID Electrical Arvostelua 

Staff were very informative about issue I had with product and return was quick, easy and professional.

Great service as always

Was in tullamore branch and mandy as always very helpful .from lil

If you know exactly what large appliance you want then order on-line and collect. No street and very helpful staff.

Mandy was very helpful when picking out a printer for college!!

Brendon have very good customer service

Would highly recommend DID - Eamon made our experience stress free & was honest, informative & more than helpful from the 1st day we called to the shop to make enquiries to when we returned to purchase. He was a pleasure to deal with.

Mandy was pleasant and helpful

ery efficient service from point of…
Very efficient service from point of order to delivery and installation. Clear communication from start to finish and would highly recommend DID Electrical.

Great service, efficient staff… good communication, I will definitely use them again.

Been using DID in Bandon for years now for home appliances etc, find the service very professional and helpful

Very efficient service from point of order to delivery and installation. Clear communication from start to finish and would highly recommend DID Electrical.

Great, helpful staff in Stillorgan. Order was ready to collect very soon after placing it.

Great delivery times
The delivery guy who also installed my washing machine was fantastic.

It was nice experience

Went into Bandon looking for two items. A staff member, Colm, got one and another I got an old version of. Colm explained how it was upgraded and he got me the cirrect one from the store room. It was no hassle. Local and friendly service.

This review relates specifically to my experience with DID Electrical Terryland, Galway. I want to make that clear because my eventual experience with DID Head Office was considerably better.

I bought a €129.99 mini fridge by phone from the Terryland store on 26 May after being specifically told it would be available for collection the following morning. It wasn't. They then offered home delivery instead. That didn't happen either.

I cancelled the purchase and asked for my money back. What followed was weeks of chasing the Terryland store, emails going unanswered and repeated assurances that never actually resulted in a refund.

By 23 June, Terryland confirmed in writing that they could refund me by bank transfer. I immediately supplied my IBAN. Nothing arrived.

I eventually escalated the whole thing to DID Head Office. They acknowledged my complaint on 8 July, and I later received another phone call from Terryland assuring me that the refund had been sent to Accounts for "processing". Again, nothing arrived.

By 10 August, more than two months after asking for my money back, I still hadn't received the €129.99. At that point I reported the business to the CCPC, started a chargeback with AIB and submitted a Small Claims application through Galway District Court.

The refund finally arrived by bank transfer on 11 August.

I do want to separate my experience with the Terryland store from the help I eventually got from the Assistant Manager at DID Head Office in Dublin. Once I explained how far this had gone, they actually took ownership of the issue, chased it down and got the refund sorted. They also followed up afterwards with proper confirmation that it had been processed.

My one-star review is therefore specifically about my experience with DID Terryland. A customer should not have to spend weeks chasing a store, escalate to Head Office, contact their bank, report the matter to the CCPC and start a Small Claims case just to recover €129.99 that the store had already agreed to refund.

A simple failed purchase and refund turned into a completely unnecessary two-and-a-half-month ordeal.

Good service

Great people and service.I was never let down. Great West Cork People.