Excellent support from John in the Black store today. Really appreciated his calm and no pressure help. We’re definitely go back again.
Yritys on vastannut
Sijainti
Vaihda sijaintiaFestival Place SC, Festival Way, RG21 7LJ Basingstoke Hampshire, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Edited: Blacks, thanks for letting me know that I can contact you if I want to discuss my review by contacting Customer Services. As you will see from my review, I already contacted Customer Services... Näytä lisää
Yritys on vastannut
We popped in asking advice on good waterproof jackets for walking in, the guys (Saddia, Julie and Jack) were brilliant! They just did a great job, extremely knowledgeable on their products, really fr... Näytä lisää
Yritys on vastannut
Bought a few items today at the Basingstoke store and really appreciated the genuine help and useful advice provided by Nion and Imy. They were both keen to understand our needs before offering valuab... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Ulkoiluvaatteiden ja ‑välineiden kauppa
- Ulkoilu- ja urheiluvaatekauppa
- Laukku- ja matkatavaraliike
- Retkeilyliike
- Juoksukauppa
- Kenkäkauppa
Tietoja yrityksestä Blacks - Basingstoke
Yrityksen kirjoittama
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Yhteystiedot
Festival Place SC, Festival Way, RG21 7LJ, Basingstoke Hampshire, Yhdistynyt kuningaskunta
- 01256 636561
4,9
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Shoutout to Jack at the Basingstoke…
Shoutout to Jack at the Basingstoke store who was really helpful and well informed. Thank you Jack for taking the time with us today - we really did appreciate it!!
3. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Blacks Customer Care Team
Service was exceptional by Emmanuel
Service was exceptional by Emmanuel - patient informative and helpful. We didn’t make the final
Purchase purely due to the price difference with Go Outdoors but he remained polite and understanding throughout. A credit to Blacks. Would have given 5 stars if the price was right 😗
2. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Hi,
Thanks for giving us 4 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Great service
Very helpful and nice service, helped us get exactly what we wanted, made polite conversation, thanks Emmanuel
25. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Nion was very helpful and friendly.
Nion was very helpful and friendly.
Credit to the store
25. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
John was extremely helpful in choosing…
John was extremely helpful in choosing a backpack, including testing a set of walking poles to ensure the selected item met all my needs. Such knowledgeable, professional help was invaluable. Thank you John!
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Nion was super helpful with our…
Nion was super helpful with our daughter choosing a coat
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Called to check stock for 2 bags I…
Called to check stock for 2 bags I urgently needed, Jack confirmed they had stock and would put 2 aside for me. Really helpful and got me out of a massive hole.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
We went back to Blacks for another pair…
We went back to Blacks for another pair of boots and, like last time with my son, Jack was super helpful and knowledgeable. Thank you so much.
19. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great service from Nion and he was very…
Great service from Nion and he was very knowledgeable about the products
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Jack
Jack, was very helpful and knowledgeable and kind. It was a great experience.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great customer service!
Emanuel was really friendly, helpful and professional when helping me select a new pair of walking shoes. I had been having difficulty selecting a pair that fits at other shops and everyone I encountered in the shop was very friendly, and helpful.
I left the shop thinking I will definitely be back for other outdoors purchases, and will prioritise this shop over other, closer options to make sure I make the right decision when buying gear.
Thanks again Emanuel and all the best!
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Nion was extremely helpful
Nion was extremely helpful. Knew where everything was. Polite and pleasant. Quick and accurate service.
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Thank you to Emmanuel and John!
Huge thanks to Emmanuel and John for their assistance in helping me find some new walking boots this afternoon for an upcoming walking challenge. Definitely went the extra mile (no pun intended) to ensure that they were the right boots for me. Very happy with my purchase and also the service/knowledge they provided.
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great customer service and very helpful…
Great customer service and very helpful & informative.
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Amazing experience
Amazing experience. Shopping for DOE and the help was really useful and we had great advice.
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Nion helped me take advantage of a…
Nion helped me take advantage of a special offer to get 2 items I wanted.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Nion is a legend hes very helpful and I…
Nion is a legend hes very helpful and I brought loads of stuff with hes help
29. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Great service by Nion in Basingstoke
Great service by Nion in Basingstoke - very helpful with the changing room and service at the till
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Great customer service and range of product
Tracey was extremely helpful on our visit today and helped in choosing walking boots for my partner.
She was knowledgeable and friendly.
We were passed onto Jack at the checkout who was also friendly and helpful.
The store offered a great range of product
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Julie in the Basingstoke shop was fantastic
Julie in the Basingstoke shop could not have been more knowledgeable, helpful and cheerful. Exactly the type of person who should be representing you. Thank you Julie!
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Blacks - Basingstoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.