Apollo Motorhome Holidays - Melbourne Arvostelua 

Melbourne staff were great, showed us through some options before we booked. Emails were answered very quickly in evenings when we had a few questions before confirming our booking. Drop off was quick and easy.

We had a nice experience with the pick-up. Staff was great, showed us and explained everything we needed to know.

We paid $5,000 upfront for the vehicle and, given the cost of the rental, reasonably expected a high standard of vehicle preparation, handover, customer service and ongoing support. Unfortunately, a number of issues arose which fell significantly short of those expectations.
The issues we experienced are outlined below:
1. Gift card payment limitations
We were advised that gift cards could not be accepted over the phone, while the online payment system only permitted the use of one gift card. This created an unnecessary limitation and inconvenience when attempting to make payment.
2. Vehicle handover and inadequate explanation
The handover of the vehicle was inadequate. There was limited knowledge demonstrated regarding the vehicle’s operation and insufficient explanation of its features and systems. In addition, the vehicle was missing parts table and poles. Which were provided on request.
3. Driving sensors were switched off
After driving the vehicle for two full days, we discovered that the driving sensors had been switched off. This is particularly concerning given that these systems are an important safety feature and should have been checked as part of the vehicle’s preparation and handover.
4. Linen service not provided
We had paid for the linen drop-off service; however, this service was not provided as agreed. Additional linen and towels were eventually supplied, but only after we contacted the company and specifically requested them.
5. Faulty toaster and loss of electrical systems
The toaster supplied with the vehicle was faulty and caused the electrical system to trip. As a result, we lost access to the power points and the reverse-cycle heating/cooling system, neither of which was operational.
We were ultimately able to reset the electrical system ourselves. However, this should not have occurred in the first place. The toaster and electrical systems should have been checked as part of the vehicle’s pre-hire inspection before the vehicle was handed over to us.
6. Assistance helpline and lack of vehicle knowledge
When we contacted the assistance helpline, we were disappointed by the lack of knowledge and practical support provided. Despite the company having the vehicle registration details, which should have enabled identification of the vehicle’s make and model, we were repeatedly asked questions about the vehicle and its components.
For example, we were required to identify the location of items such as the fuse and isolator ourselves. This was particularly frustrating given that we were seeking assistance because of an issue with a vehicle supplied and maintained by the company.
Summary
We have been travelling for more than 20 years and have considerable experience with vehicle hire and travel. We therefore have reasonable expectations regarding the standard of service, vehicle preparation and customer support associated with a significant rental expenditure.
We paid $5,000 upfront for this vehicle and expected the level of service and support to reflect that cost. Unfortunately, the combination of the inadequate handover, missing equipment, disabled safety features, failure to provide the paid linen service, faulty equipment and inadequate assistance when problems arose resulted in a substantially below-standard experience.
We do not believe that the customer service or product provided was consistent with the price we paid.
Should you wish to discuss these issued further please contact me on 0457 392 835.

Customer service was great and we really enjoyed the unique experience in motorhome. We will come back again.

Staff was friendly and helpful. Inside the campervan, it was very bad

Great experiences for long drive. Very comfortable grtting around. But recommend driving low in low 100s coz we had old model with 71 L diesel capacity and would probably go for 450-500 km max. Thanks

Service of staff was good at check in/out. Overall the condition of the motorhome was alright. However some stuff was not working quite well as the fridge was faulty , the canopy had a loose screw, the sink stopper also had a loose screw. The electric kettle has a rusty coil inside. Our family’s another motorhome had a tough time figuring out why it didn’t get charged despite plugging in at the campground- all because of the power on/off to the motorhome charging battery. Maintenance should be done and checked more regularly and thoroughly.

This was our first experience in travelling in a Motorhome and I would say it left a lot to be desired.
From the moment we got the hand over, where we were assured everything worked, no fridge for two days, no TV channels , poor hot water flow, poor water flow in general, unable to connect to main water so everyday I had to fill the water tank just to name a few. Thank goodness we were with family.
they charge you for everything but give you a poor experience in return.
I would not recommend this company and would not be using them again.

Maintenance on the vehicle was not done ie hose connections for water fillup and drainage and cupboard repairs. I was not given the extra equiptment (table & chair) that i paid for. Vehicle was not very clean.

Campervan was great, functional, spacious and with an amazing external integrated bbq! Now, we had a couple of issues during the two months of road trip (the water pump broke and a flat tire) but the service provided by THL staff was great and very professional. When I come back to Australia I’ll for sure book again with Apollo. Thanks Team!