Simba Car Hire Arvostelua 

The consultant I spoke to when picking up my vehicle was condescending and rude. He audibly snorted when I said I didn’t want the insurance to cover the excess. I should point out the car was returned with no damage. When I paid the deposit I was told it would take 10 business days to refund upon the car returned. At 11 business days I got an email telling me how fantastic it was that I didn’t incur any toll charges and that my $500 refund would take 10 business days. I’m sorry WTF. That is 21 business days in total that this company is hanging onto how many $500?????? Never again. And actually if it isn’t in my bank account by Thursday which will be 14 business days I will be lodging a complaint with QCAT. Not worth the cheap car hire. Would rather pay a tiny bit extra and deal with Hertz. Another shonky start up that will take people’s money. Seriously give it back or it’s on!

Simple process, helpful staff and even offer shuttle bus to airport made our stay very enjoyable

Efficient service, clean car and a smile - it’s appreciated.

We only hired for 2 days booking was easy and cheap pricing. To get a shuttle to pickup was easy but when dropping off we were outside working hours had a early flight so ended up getting a uber to airport.
Staff very nice. 👍

Honest staff. Contract was clear and car was excellent

Smooth pick up and drop, easy to deal with, reliable car, highly recommend.

We had a great experience with Simba at Cairns airport.
The check in process was quick and smooth. They send photos of the car (that have just been taken) to your email to show the condition of the car. The team member was super friendly and did not aggressively push the insurance like some rental places do.
Car was near new and nice and clean.
Return process was done in minutes and the shuttle to the airport was immediate and takes a few mins.

Car was damaged when we picked it up. Too many dints and scratches ( 29 pictures) to be sure about any additional damage from our rental. Staff were great and very helpful

Great car, as expected.
Good service at start and end.
High insurance excess was only concern.
Price was very good.

Great communication, car was in great
Condition, They installed the baby seat for us & drop off was very easy.

The staff were really helpful- the car was great

Good service, friendly, reliable, very clean car

Great service and attentive staff. Cars are in great condition, clean and look new. Airport shuttle service is also pleasant complimentary service.

Easy directions online
Convenient shuttle bus
Great service
Car was a tad rough, but it worked, still actually enjoyed driving it!

Expecting the customer to pay extra insurance when they’ve already paid a basic cover to be told it’s worthless and it’s expected to pay extra is unacceptable. It’s up to the customer to decide what insurance they want to take out and not to be made to feel pressed into buying extra insurance. Not only is the issue of insurance but make sure you read the small print in the type of car being rented to you. I hired a Kia but was given a Mazda which had warning lights flashing as I drove around the car park to exit and no parcel shelf which means my luggage in full view as no tinted windows, something that is a basic necessity as the police clearly state hide your belongings when parking and the last thing you want to do is go sightseeing with your suitcase.

Good value and easy to get to.

Car pick up is a very short drive from the airport and they provide courtesy shuttles. Driver was very kind and helpful. Car was in great condition!

Easy pick up and drop off. Friendly helpful staff. Great reliable car for a special family birthday getaway without breaking the bank.

Great price, great service, great car. No complaints!

All staff very nice, good price and excellent service!