Customer service in The Vale Evesham shopping centre I've had in the past shoes with poor finishes from Reiker. However the customer service in this Reiker shop was 110 per cent Having flat f... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Don’t touch with a barge pole. Not interested in customer service. Bought at a retailer last November, extremely comfortable ankle boots with man made uppers. Boots are de laminating and scuffed a... Näytä lisää
Yritys on vastannut
Have often bought Reiker products, they fit my feet perfectly, so comfortable, love their different styles as they are so funky and different. Bought a couple of pairs of trainers online, one pair I n... Näytä lisää
Yritys on vastannut
Problem within hours of purchase with glue holding the inner sole. After that, there was incredibly fast wear on the soles with little walking. Beyond economical repair due to the shoes design. O... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Rieker & remonte | Online UK Store | Shoes, Boots, Sandals & Bags
Yhteystiedot
36 Compass Point, LE16 9HW, Market Harborough, Yhdistynyt kuningaskunta
- rieker.co.uk
4,1
Hyvä
562 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 43 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Customer service in The Vale Evesham…
Customer service in The Vale Evesham shopping centre
I've had in the past shoes with poor finishes from Reiker.
However the customer service in this Reiker shop was 110 per cent
Having flat feet and a hammered toe is always troublesome. Not for these assistants !
BRILLIANT service. Very patient . Took a while for the correct fitting, but we got there
Big thankyou.
Trust the quality of the shoes 'finish' has improved and meets proffesional service i recieved.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brevitt-Rieker Ltd
Thanks for your review we hope to see you again soon! Enjoy the new shoes!
Simplicity of delivery and returns…
Simplicity of delivery and returns process and clear communication from dpd
25. kesäkuuta 2026
Vastaus yritykseltä Brevitt-Rieker Ltd
Thanks for your review we hope to see you again soon! Enjoy the new shoes!
Vastaus yritykseltä Brevitt-Rieker Ltd
Thanks for your review we hope to see you again soon! Enjoy the new shoes!
Excellent
Excellent, prompt delivery and loved my sandals. Look fab and very soft and comfortable!
25. kesäkuuta 2026
Vastaus yritykseltä Brevitt-Rieker Ltd
Thanks for your review we hope to see you again soon! Enjoy the new sandals!
First time I have bought Rieker on line…
First time I have bought Rieker on line I was pleased with the service,Leicestershire GB was were my items came from
25. kesäkuuta 2026
Vastaus yritykseltä Brevitt-Rieker Ltd
Thanks for your review we hope to see you again soon! Enjoy the new Shoes!
It caused me no atress.
27. toukokuuta 2026
Vastaus yritykseltä Brevitt-Rieker Ltd
Thanks so much for the Review, We hope you enjoy your new Shoes!
Lovely comfy sandals
Lovely comfy sandals. Got them in the sale at a great price. Perfect!
27. toukokuuta 2026
Vastaus yritykseltä Brevitt-Rieker Ltd
Thanks so much for the Review, We hope you enjoy your new Sandals!
Very disappointed
I had initially looked online to check about free returns and hadn’t noticed at the bottom of message it said not applicable to NI. My delivery of three pairs of trainors arrived today, the box is ripped open and the shoe boxes are slightly damaged. I kniw this isn’t the fault of company, just DPD. One pair fits and the others are too big and feel hard. It turns out DPD don’t have a place anywhere in NI for me to drop them off and Reiker don’t allow a free return label to be used either which just seems so unfair. Much as I usually wear Rieker and was looking for an online store as my local shoe shop has just closed down I just won’t be purchasing from them again. Tried the online chat for some assistance and it was
off-line and no telephone number anywhere either so if you have a problem you are very much left on your own.
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brevitt-Rieker Ltd
Hi,
It does state on our Returns Policy regarding NI not being a free returns service.
Our online chat is fully working and i have just checked messages and cannot see anything from your name. All of our Customer Service Contact Details are on our website :)
I love shopping here
I love this shop - I love Rieker and Remonte shoes - and the staff are brilliant, not to mention patient when I'm trying on almost every shoe in the shop! Yes, I did find something I like that fits well 😄 Thank you Liz, you were wonderful!
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brevitt-Rieker Ltd
Thank you so much for your lovely feedback.
We’re really pleased to hear how much you enjoy shopping with us and that you’ve found styles you love from Rieker and Remonte. It’s especially nice to hear such kind words about Liz and the service you received in store—your comments will be shared with her and the team.
We look forward to welcoming you back again soon.
Problem within hours of purchase with…
Problem within hours of purchase with glue holding the inner sole.
After that, there was incredibly fast wear on the soles with little walking. Beyond economical repair due to the shoes design.
On the positive side, they were comfortable to wear.
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brevitt-Rieker Ltd
I’m sorry to hear that you experienced issues shortly after purchase, particularly with the insole and the wear on the soles.
This is not the experience we would expect, and we take feedback regarding potential manufacturing concerns seriously. In order for us to investigate this properly, please could you provide clear photographs of the affected areas along with your order or receipt details.
We’re glad to hear that the shoes were comfortable to wear, and we appreciate you taking the time to share your feedback.
Once we have the additional information, we will be able to advise on the next steps.
Have often bought Reiker products
Have often bought Reiker products, they fit my feet perfectly, so comfortable, love their different styles as they are so funky and different. Bought a couple of pairs of trainers online, one pair I needed a smaller size so ordered those which were delivered in a couple of days and returned the other pair. My return was authorised in a couple of days and a refund was paid back immediately. Can’t fault them 🤩
24. huhtikuuta 2026
Vastaus yritykseltä Brevitt-Rieker Ltd
Thank you so much for your lovely feedback.
We’re really pleased to hear that you enjoy the comfort and style of Rieker footwear and that your recent online experience, including delivery, returns, and refund, went smoothly.
It’s great to know everything was handled quickly and to your satisfaction. We really appreciate you taking the time to share your experience.
We look forward to welcoming you back again soon.
As always great fit and quality
As always great fit and quality
Good price and speedy service
24. huhtikuuta 2026
Vastaus yritykseltä Brevitt-Rieker Ltd
Thank you for your feedback.
We’re really pleased to hear that you’re happy with the fit, quality, price, and service. It’s great to know everything met your expectations.
We appreciate your support and look forward to seeing you again.
The shoes arrived promptly and postage…
The shoes arrived promptly and postage costs were included in the price. No problem with the service. Sadly the shoes are rather hard and not as comfortable as I was hoping for.
24. huhtikuuta 2026
Vastaus yritykseltä Brevitt-Rieker Ltd
I’m sorry to hear that the shoes are not as comfortable as you had hoped.
We appreciate your feedback regarding the feel and comfort of the footwear. Comfort can vary depending on individual fit and preference, and we understand that this pair may not be the right match for you.
If you would like any assistance with returns or alternative styles that may offer a softer or more cushioned fit, please let us know and we’ll be happy to help.
Vastaus yritykseltä Brevitt-Rieker Ltd
Thank you for your feedback.
We’re really pleased to hear that you’re happy with the fit, quality, price, and service. It’s great to know everything met your expectations.
We appreciate your support and look forward to seeing you again.
I like the wide selection and I can…
I like the wide selection and I can rely on the shoes fitting my narrow feet.
24. huhtikuuta 2026
Vastaus yritykseltä Brevitt-Rieker Ltd
We’re really pleased to hear that you’re happy with the wide selection and that you can rely on the shoes fitting your narrow feet. It’s great to know you’re able to find styles that work well for you.
We appreciate you taking the time to share your experience and look forward to welcoming you again.
Very efficient and shoes delivered in…
Very efficient and shoes delivered in record time ! Love Reiker shoes
24. huhtikuuta 2026
Vastaus yritykseltä Brevitt-Rieker Ltd
We’re really pleased to hear that you’re happy with the efficiency of our service and that your shoes were delivered so quickly. It’s great to know you love your Rieker shoes.
We appreciate your support and look forward to seeing you again.
Really good quality loafers
Really good quality loafers ! Quick delivery ! Love them ! Will definitely order again !
24. huhtikuuta 2026
Vastaus yritykseltä Brevitt-Rieker Ltd
Thank you for your lovely feedback.
We’re really pleased to hear that you’re happy with the quality of your loafers and that delivery was quick. It’s great to know you love them.
We appreciate your support and look forward to helping you again in the future.
Vastaus yritykseltä Brevitt-Rieker Ltd
We’re really pleased to hear that you were happy with the service throughout.
We look forward to seeing you again in the future.
lack of fit, no box, no refund
i was surprised at the lack of fit of the glossy pair of trainers i bought, red and black. last 2 times i have ordered Rieker from sales and they have not fit well. the look was great but the shoe literally came off from the back but was tight in the sides when i tried it on and walked about in the house. however, i have had good experiences with Rieker shoes and it was bin day when they arrived and i binned the boxes. bad idea. i returned them in the bigger box but they sent both shoes back because they were not in their individual boxes. i feel cheated to the tune of £100 and useless shoes which I will have to give to charity.
Your reply of wanting to resell the same shoes...well, tose shoes are duds and you have taken a £100 already from me so you have not lost anything. all in win for you. i am glad there is some decency left with other retailers.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Brevitt-Rieker Ltd
I’m sorry to hear that the trainers did not fit as expected and that you have had a disappointing experience.
Regarding your return, our returns policy does require items to be returned in their original packaging, including individual shoe boxes, as this is part of the condition in which they were supplied. Unfortunately, we are unable to accept returns or process refunds when items are not returned in their original packaging, as this can affect resale.
We do appreciate that this may be frustrating, particularly as you have previously had positive experiences with Rieker footwear
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