Maui Motorhome Rentals - Auckland Arvostelua 

Fantastic motorhome journey, with room to improve the damage-claims process

We had a fantastic journey through New Zealand with Maui, and the overall motorhome experience was genuinely worthy of five stars. The trip was memorable and enjoyable, and travelling by motorhome gave us a wonderful way to experience the country.

Unfortunately, an accident occurred during the rental. This highlighted an area where Maui could improve its claims-handling process. At the Auckland branch, the full NZD 7,500 damage liability was charged to my card without clearly explaining that it was only a provisional amount pending assessment. I was also not initially provided with an itemised repair quotation, claim reference or expected timeframe, despite explaining that these documents were required by my separate insurer.

This created avoidable uncertainty and required me to make a formal written request for clarification and supporting documentation. In future, Maui should clearly explain at the branch that any maximum damage charge is provisional, provide written information about the assessment and refund process, and give customers a claim reference and expected timeframe immediately.

That said, I would particularly like to acknowledge Katrina from the Auckland Claims Team. She responded within the timeframe I requested, communicated professionally, provided the final itemised repair invoice once the repairs were completed, and arranged a substantial refund of the difference between the provisional charge and the actual repair cost.

Although the initial claims communication could have been much clearer, the journey itself was fantastic and the matter was ultimately resolved professionally. For that reason, I am still happy to leave Maui a five-star review, while sincerely encouraging them to improve transparency and communication when damage claims arise.

Everything from pickup to drop off was effortless

Everything was great! My family loved our RV trip.

Friendly staff during both pickup and drop-off. The operations instructions were easy to follow. Having rented a motorhome 7 or 8 years ago, the specifications have definitely improved—the added camera and extra mirrors made driving and parking much easier. The motorhome itself was under 2 years old, so it felt very new, clean, and tidy.

Great campervan with full facilities, suitable for families with 3 children

Great time, great comfort, well worth the experience!

It was a perfect get away the Van performed perfectly everything worked well beds were comfortable and the Local Hosts were great 👍

Great service and pickup process was really smooth and quick.

We had a great time with the campervan.

The 1st one we went to collect had a terrible bald tire but the team quickly changed the vehicle out for us.

Mileage start in your billing was not the same as dashboard when picking up! It’s over hundred KMs. Very disappointed!

Awesome service, awesome team.

Great hand over and hand back process, loved the service and the very nice coffee! Slight fault with one of the gas burners which we reported but other than that we were really impressed with the fitout and the nice little extras like provided pot scapers and dish clothes and toilet chemical pods etc

Lovely staff - most helpful - great campervan- collecting and returning a beeze. Highly recommended.

We rented the 2 Berth campervan and really enjoyed our first proper camper van experience! The diesel heater was a lifesaver as we thought the cold wasn't going to be that bad but it soaks in at night. Pick up and drop off was quick, and while someone lost the top to the outside grill, we didn't end up needing it anyway.

The service was prompt and polite and the motorhome was clean andceverything worked as it should

FIVE STARS! Wonderful service. The Mercedes Benz 6 berth drives like brand new.
The motorhome was Nice & clean. MAUI IS MY ONLY CHOICE FOR MOTORHOME.

Great communication, clean and great condition camper. Easy pick up and drop off. Would recommend.

Easy pickup, drop off, organization van was great. Tires were a bit too bald and made me a bit nervous but other than that all good.

Great RV, had a really good trip