GAIL's Bakery Arvostelua 

Very poor customer service I’m talking about Ealing . The customer service in this café is really disappointing. It feels like they're doing you a favour instead of serving a paying customer. The staff come across as very unfriendly and unprofessional, which makes the whole experience unpleasant.

Don't really understand the reviews, I think it's a great place for a pastry, tea and chill in the mornings. Wish I had one closer to home.

341 Fulham Road, Chelsea, Branch.
For some months, this branch has had a problem with staff attitude.
They ignore customers and chat among themselves. They insist on keying in items to their registers rather than getting the items for the customer first.
When I questioned this, I was told "That's the way I work. Do you have a problem with that? Are you prejudiced"
Two weeks ago, while queueing, I watched them abusing an elderly lady, who was having difficulty with their card payment machine- it turned out that they had not entered the amounts correctly.
Frankly, they need staff who are considerate to Gail's customers, not staff who treat the customers as the enemy.

Gail’s Wimbledon have flies all over the food and little effort is made to control this aspect of food hygiene. In addition, there is a mouse issue.

Plenty of good independents around and will not be visiting Gail’s again.

Went to Gail's in Tooting, was going to get breakfast and a coffee on the way into work.. walked in the place and the numbers of flies that were on the food was disgusting. I asked for a croissant that was hot as the files don't land on hot food, and was told that I had to have one that the flies have been on. I asked to see the manager and was flatly told to tell Head Office about it.... All their food is uncovered and has not protection from flies and is a health risk, it is disgusting. Naturally I walked out and will never go there again!

I have now emailed the Head Office, reported them to Wandsworth Council and written a Google review... Seems that the manager likes to reply on there!

(Gails Battersea) is now into its 5th week of having no air-conditioning. The conditions for customers in store as well as the staff are unbearable. A lady has just had to take her baby outside unable to wait in the queue because of the conditions, which are even worse in the kitchen. Despite having complained twice online on Gails (my last email getting no reply) there has been no change. Unhealthy working conditions and no respect for your loyal staff and customers. A disgraceful company.

Experienced is well but I have a little bit experience in this trade kindly suggest for new

MISLEADING PRICING. Gail’s Bakery. Old Street. Trading standards should be interested. Scone jam and cream to eat in priced at £4.60 I was then made to pay a further pound for the jam and butter. It’s not the £1 it’s the misleading pricing I object to. I advised the server to tell management to stop misleading customers

I spent £12.90 today buying a coffee, toast and a jar of jam. When I asked for a small pot of butter they charged me an extra 30p.
Needless to say I won’t be going back.
The Billericay branch don’t clear the tables so you have to move other peoples dirty plates and cups, it not very hygienic. There’s far better places to have coffee and toast, thankfully.

I got the worst food poisoning of my life here. Me and my husband both had the chicken parm bun and we have never been so unwell in our lives. It was the only thing we ate that day that was the same, and had v&d severely all night - me for over 8 hours solid. I'm pregnant and nearly had to go to the hospital to get an IV due to not even being able to keep a sip of water down. Response from Gail's was disappointing to say the least, the assistant manager didn't know what to say to handle it effectively (also
told me that most food is cooked already and reheated, and that they can leave things out for two days). I had to ask for a refund, they only refunded the items that made us sick and no offer of anything else - not that I would have wanted it. The 'enquiry/ investigation' claimed nothing was wrong with the food and was clearly a copy and paste job from a script. I'll never be going here again and advising others not to. I've worked in food services and feel like this was not dealt with effectively or with any empathy.

The Woolwich branch staff are so lovely, friendly, and incredibly helpful. They always make me feel welcome and are very professional and hardworking. I love going there because the customer service is excellent, and everyone is so kind. I’m also very happy with the products they’re always great quality. Thank you to the whole team for providing such a wonderful experience every time!

As a tourist i love this place foodwise and seatingplaces wise. There is choice in healthy food and pastries, coffee is good, personel friendly, BUT apparently cleaning does not have a priority. I have been to two places and both of them had dirty uncleaned tables still full of dishes everwhere, dirty toilets. Such a waste, it does look like a place i would want to go every day.

Always overpacked and never enough people to assist. Best popping over to the independent coffee shop just next door for a friendly chat and tasty bites.

Closest to work is the Holborn branch. Every hot day they run out of ice by 11.30am! Every other coffee shop and cafe on the street has ice all day except for them. It's ridiculously poor management and proves that they are so overpriced they can afford to lose masses of revenue day after day. Either that, or they will soon be disappearing!

I’m genuinely confused as to why Gail’s invests so much in producing high-quality food and coffee, yet seems to pay so little attention to customer service standards.

This morning at Gail’s Paddington Square, the experience was disappointing from start to finish. The member of staff on the till was abrupt and unwelcoming, making me feel as though my custom was an inconvenience rather than appreciated. When my coffee was prepared, the cup was noticeably underfilled, leaving a significant gap at the top, and I had to ask for it to be topped up.

What made matters worse was that staff were speaking to each other in a foreign language and then smirking amongst themselves, which came across as unprofessional and disrespectful. Whether or not that was their intention, it certainly did not create a welcoming atmosphere.
I left regretting my decision to stop there for my morning coffee, which is not how customers should feel after paying premium prices.

I have again to note a negative experience of Gails in Highgate. I find mobility difficult so when I entered I rested on the counter. The assistant by the till ignored me, someone else came in, pushed past me and was immediately served. Had I been fully mobile at that point I would have walked out, but as it was, another customer came up to ask if I were all right. I said I was trying to decide whether the staff wanted to serve me or not. At that point the member of staff from the till came to pick out a cake for the customer who had pushed past me, and acknowledged me for the first time. I explained that I was trying to ascertain whether the staff were interested in serving me. The customer who asked about my state then told the staff member that she was horrified at the behaviour of the member of staff who had queue-jumped and she owed me an apology. I said to the queue-jumper that he owed me an apology too. Both were given in a mealy-mouthed way. The irony is I would not have gone to Gail's if the Highgate Pantry, immediately opposite, had been open, as it is better value, as well as more friendly and welcoming. As it is I cannot go to Gail's again until I have assurances that all customer-facing staff will take unpaid leave to improve their understanding of inclusivity, and a policy implemented to refuse service to queue-jumpers.

Crouch End - Such a shame as I am a regular. Lately the staff seem unmotivated and miserable- and the facilities are dirty.

Customer service and offering has seriously gone down hiill since they changed to ‘baking in store’ Been going since Gail’s opened, always early morning. Now you can’t get items like pecan crumb until 12pm when could get 8am. Not a lot of choice at 8am bearing in mind opening time. I asked for eggs at 8am and said it would be at least 20 mins away with only 2 other customers sitting in. Said about my experience of not being able to buy a pecan crumb nowadays around 8am, assistant blames the change to baking in house (as they all do). I said well been getting for years, really not good and husband not happy to which she said ‘I’m sure it won’t do him any harm to do without it’ !!!!! Seriously that is rude not even just poor customer service, if I hadn’t been with a friend I wouldn’t have sat in for a coffee and toast!!! Too many other good places to go to put up with that now

Customer Service needs a rethink. I went end of the day to pick up a 2 Good to Go bag. Okay, not a proper customer but still spending money and the Lady dealing with the order couldn’t have been more grumpy. Another customer walked out due to her being so rude and ignoring her. I get it is the end of the day and someone could be having a bad day but this is the second time ordering and it’s the same dreadful customer service.

Really enjoyed it and the staff were lovely