Frontline Collections Arvostelua 

Very hands-on, very reliable, transparent and professional in communication – and delivering prompt results (after having the client chased myself for months without any result, Frontline made them pay after a few days)

We have now used Frontline collections on several occasions and found their staff to be friendly and knowledgeable, They have advised us on the best and most appropriate course of action for the debt we required chasing. Not only was their service very professional it is also successful and we have found that the outstanding debts have been paid once we engaged frontline's services, this also included international debts, which at first thought we weren't sure how we could recover these. We would highly recommend Frontline Collections.

Interesting experience! All sounded great at the start as they would help chase a £10k debt. Got suckered into the rush to pay £1200 for them to make a start in case the debtor folded the company. Loads of contact pre-signing. I provided the contact details of the debtor. Weekly report then received saying trying to contact. A few weeks later, received an email saying they have tried their best with no luck and are closing the file (with a suggestion to speak to a solicitor!). Not willing to share the attempted contact log! Now down the debt plus another £1200! I would not bother again. Could have called and sent a letter myself!!

My case was handled very sensitively and respectfully.
Keith Williams, on behalf of Frontline, was professional, measured, knowledgeable and considerate. He made what could have been a very difficult situation, very comfortable.

Excellent service from beginning to end. The team at Frontline Collections was professional, responsive and incredibly efficient throughout the entire process. They kept me informed at every stage, handled everything with confidence and we achieved a great outcome while taking the stress off my shoulders. I wouldn't hesitate to recommend them to any business looking for a dependable, knowledgeable and results-focused debt recovery partner.

Really nice people to speak to about the problem an very friendly on the phone jed an Emma are easy to talk to

I found the help was excellent, very friendly and knowledgeable.
Thanks.

I was recommended to contact Frontline Collections to recover money from an investment I made in 2025. From day one their team couldn't have been more helpful and supportive. They explained the course of action they intended taking. Within 7 days, I had the money back in my account. I had struggled with this issue for many weeks and only wish that I had contacted Frontline earlier. Once again, a huge thankyou to the team at Frontline.

I went to frontline collection after our solicitors advised us to write off nearly £40K. Frontline gave me a completely different view and said they were willing to to act on my behalf. True to their word they have recovered every penny. I have nothing but praise for Linda, Emma and Keith who directed the recovery and communicated at every stage. A massive thank you for all your efforts from HH RTM management.

Tony Meadows was very helpful, and he achieved the recovery of a significant debt for me

Really professional and supported us through a difficult process. Keith and the rest of the team were great. Thanks.

Very grateful to the team for the help with collecting the money I was owed. I was hopeful but the result was far quicker than I imagined. Thanks so much and I will always recommend your services if I need too. A+ for communication too.

I had an excellent experience with Frontline Collections. They successfully collected the outstanding debt in full within just 30 days, which exceeded my expectations. From start to finish, the process was smooth, efficient, and handled with a high level of professionalism.

What truly stood out was their customer service. The team kept me informed throughout the entire process, responded promptly to my questions, and made everything clear and straightforward. They were courteous, knowledgeable, and genuinely committed to achieving the best possible outcome.

I highly recommend their services to anyone looking for a reliable and results-driven debt recovery partner. Their efficiency and professionalism made a potentially stressful situation completely manageable.

I can't thank Frontline Collections enough. From the first point of contact I was dealt with in a speedy, efficient and professional manner. I was provided with all the Information I needed to enable me to sort out my financial issues, to a successful conclusion. The company were understanding and went above and beyond to help me. I can now move forward in a positive frame of mind, and it is all thanks to Front line Collections

They don’t disclose all the costs upfront.

At first, they emphasise their success in collecting debts simply by visiting the debtor’s address, suggesting that the embarrassment alone will prompt payment. For this, they require a substantial upfront fee. When I asked about a success-based payment model, they claimed this wasn’t possible because it “costs them to visit the debtor's address,” and therefore, they already have sufficient incentive to collect the debt.

When that approach failed, they then asked me to pay additional fees to take the case to court. After a lengthy process, and even once the court ruled in my favour, I was presented with a long list of further charges for each additional action I wanted them to take.

Had they been transparent from the beginning about the full range of potential costs relative to the amount owed, I could have made a far more informed decision. Instead, I ended up covering their fees while the debtor paid nothing.

If you decide to use their services, make sure you ask for a full breakdown of all possible costs upfront.

I reached out to Frontline feeling very stressed and seeking help. I was contacted by Tony Meadows and I cannot express how amazing he was. Tony helped me more than I could have expected, taking the time to go through my options and putting me at ease. He really went over and above to help me and I couldn’t be more grateful.
I’d highly recommend!

A company had charged me several thousand euro for security service that they did not provide. After months of emails, phone calls, and promises for refunds that got me nowhere, I went to Frontline for help and the mess was sorted in two parts: Frontline got most of the money back for me in a matter of days, but there were a few hundred extra that remained outstanding. Frontline doggedly pursued the balance and two days ago, that final amount appeared in my bank account. Top marks for Frontline!

Super service that has been of real value to myself and the finance team here. Saved us time, frustration and effort in chasing down non paying patients for our group. Frontline are a very professional extension of our brand and I completely endorse their professional debt collection service.

instructed Federal to reclaim debt and received full payment within 21 days - very well received!

We needed an efficient collections agency to help us tackle overdue accounts from clients and that is what they have done for us so up to now.