Fitshop UK Arvostelua 

I purchased a Schwinn 700IC exercise bike from Fitshop and unfortunately my experience of trying to return it has been extremely frustrating.

I requested the return within Fitshop's return period. The bike had only been assembled and briefly tested before I decided to return it.

Initially I was told that because the bike had been assembled, a 25% deduction would apply. I questioned this because Fitshop's published terms refer to deductions based on diminished value. After further correspondence, another member of staff clarified that the 25% figure is not actually fixed and that the condition of the bike would be assessed once returned.

I was also told Fitshop could arrange collection. I agreed to this and then had to repeatedly chase for a response. Eventually I was quoted £70 for collection, which I accepted. I am now once again waiting for Fitshop to actually arrange the collection.

The biggest issue for me isn't even the £70 collection charge. It's the communication. Responses can take many days, sometimes around a week, and every time there is progress the process seems to stop again until I chase.

This is an expensive piece of equipment sitting in my home waiting to be returned, and what should be a straightforward return has become unnecessarily stressful and time-consuming.

I will update this review once the return and refund have been completed. At the moment, based on the after-sales service and returns experience, I would be very reluctant to purchase expensive equipment from Fitshop again.

Fantastic service and very knowledgable.

Fabulous service as always. Happily recommend them!!

Excellent service all round. Easy to order, quick delivery. Just what you’d want!

Brilliant customer service from Nathan who arranged for free delivery and installation of the Cardiostrong TX90 treadmill that has a comparable retail price to what I spent on the faulty Bowflex T25 that was just coming out of warranty. The Cardiostrong is their own brand, very popular and more importantly it's a reliable proven machine. I'm absolutely delighted.

I bought a bike 3 months ago and it was faulty and it still hasn't been repaired to a working condition. The customer service has been so bad the whole company should be flushed down the toilet.

Fast service and very helpful when I couldn't get what I was looking for. Great service would recommend

As I have yet to receive conformation regard my exercise bike, I got to talk to Amy on the phone, who very professionally, and patiently, reassured me regard the delivery and assembly by the company, GYM DOCTORS 365.
Thank you Amy.
Einat Wright. Order : WK1390270

Simon and Garth welcomed us warmly and were patient with our many questions and indecisions. Ultimately a very pleasant shopping experience! Well done!!

A great place to shop for my at home gym needs, lots of options in store to try out and friendly people on hand ready to answer all my questions (I had a few :)) Would highly recommend xx

We had a very helpful and informative visit to FitShop thanks to Zen, discussed all of the options without any sales pressure and intend to finalise our purchase once the time is right. Well worth paying a visit and getting the personal guidance rather than just going online.

Excellent customer service. Friendly and professional staff who know what they are talking about. Passionate about helping me achieve goals. Will always shop here

Great service from the guys at the Chessington branch

Excellent service

Great service from Simon would recommend thank you

Kane & Phil were amazing helping me find a new rower! 10/10! 👏

Zen was very helpful