Car Planet Arvostelua 

Stay away from Car Planet, brought a car a month ago with on going issues, I call most days and am told different things, had a bout 6 case workers and promised everyday they will call back. NOTHING. Still waiting to issues to be resolved. DISGUSTING

We brought a car from car planet Watford. The day after we got it home due to a clip that had become loose in the bumper we took it to an independent body shop who informed us it had been in an accident, and sadly the damage was obvious once you looked for it.

On contacting car planet after sales they agreed to ‘fix’ the issues I had found, so I took the car to enfield where they just forced the clip back into place and didn’t correct any of the misalignment issues.

Less than a week later and on my first time driving the car on a motorway with my kids in the car started to make a terrible noise everytime I accelerated over 65 miles an hour. On stopping and looking I noticed that a large sheet of metal had come loose under the car.

As a result of losing faith in the car I informed car planet that I wished to return the car for a full refund as are entitled to under the consumer rights act within 30 days of purchasing a second hand car.

Under uk consumer law you have the right to reject a vehicle with in 30 days if a fault was present or developing at the point of sale, with The emphasis on them to prove the fault was not present or developing and not the customers.

Their after sales team are doing everything in their power to avoid taking the vehicle back, including trying to lay blame and responsibility back with me their customer in direct conflict with their consumer right act requirements. It would almost be comical if safety and huge amounts of money were not at stake as it is possible to catch them out with their misinformation on every email they send - their tactic being keep pushing back until you give up - they have clearly received training on this and are leveraging AI to do this!.

Special mention to Sababa in the after sales team at the ‘mega centre’ in Enfield aka a miserable dusty car park of hundreds of cars haphazardly parked waiting for their new owners.

The only reason they have so many five star reviews is the pushy car sales staff make you do one there and then at time of purchase! They make you scan a QR code on their desk, When you are on a high having just signed and your dream car is within touching distance, you just have to mention their name in your review- infact they are so helpful they will even type and post your review for you, one of those being mine and my husbands after 4 hours of sales banter.

I can imagine that the people who have brought a car like myself and there are hundreds of us would score very differently now have driven and owned a car from there- which is why I am sharing my experience.

Reality is my issues started as soon we owned the car.

I should of realised as my first impressions at Watford was it is a dusty car park filled with unloved cars parked on every available surface, that I can only assume have received the same substandard checks prior to selling as mine did, with lovely young chatty sales people incentivised to take as much money as possible from you.

I wish I’d saved myself the stress and brought from a main dealer for a bit more
Money, and not this firm who I am sure will be going the same way as car giant - which is all they deserve based on my experience.

In summary The whole experience has been awful, and they are a terrible company to deal with what should be an exciting time been turned into a no fault car crash with no witnesses - quite literally.

Stay away and thank me later I wouldn’t wish a car from car planet on my worst enemy!

Queue the generic response from
Car planet team to reach out to them for support to appear helpful, which I am already doing daily and not getting anywhere!

And the support team have been copied in to all the emails today, however I will forward them ‘directly’ to you tomorrow so you can also do nothing with them, as with your after ‘fails’ team!

Terrible.
The prompt said be constructive. They say they do a hundred checks on cars they sell. The one I bought lasted 30 hours before breaking down and now needs £4,000 of repair.

Yesterday I got a car and I went there stressed because I needed a car quickly.
I met Mo, he was absolutely brilliant, very helpful, gave good advice, very transparent and made the process very smooth and he was comfortable to deal with.
Today had a call from after sales team, Mash, he wanted to get feedback how the car is and how the experience was.
I would definitely 100% recommend to try them if you are looking for a car.
They got plenty of choices and very friendly staff.
The people I spoke with while I was there.
No complaints, only positive attitude.
Thanks to the team.

Exactly what I thought
Excellent

Lovely welcoming company
Very helpful
We haven’t picked the car up yet due to other circumstances
Hopefully will be able to report that the car we have bought will be valeted to the high standard we are expecting
They are a very accommodating through our difficult situation which is fantastic as they don’t know us at all

I sold the car through CarWow online auction and Car Planet Watford bid £16712 for the vehicle. Which I thought was a reasonable price for an 8 year old Mercedes C Class cabriolet with only 19000 miles. Car planet arranged to pick up the vehicle but when the guy arrived he then decided to find faults with the car, even though I had to upload over 10 pictures of the vehicle and show proof of a fully serviced Mercedes history of the car. The guy was at my house for 2 1/2 hours pressuring me to take less for the vehicle saying that he could only offer £15,500 for the car. And that he would only be able to retail the vehicle at £17,995 at most. I eventually agreed on a price of £15,800 because I had already agreed to buy a new car and needed the money to complete my deal. That £17,995 has now increased to £19,400 on their website? They’ve only had the car a week and had now priced it with a potential profit of £3,600. Not a great way to do business!! Would never use again!! If I could score 0 out 5 I would!

The welcome and engagement throughout the process.

Amazing experience. Yasin was Kind, enthusiast and very knowledgeable. A real credit to the company. He was at hand literally day and night passed his working hours to make sure the customer experience was as good as can be. Highly highly recommend you buy a car from him.

I’d also like to know what compensation I am receiving for total lack of care and the fact that carplanet misdiagnosis of a faulty car;

Over 100 emails and calls being spoken too and accused of lying over a faulty car I have emails to say it’s funny how I’m making issues with the car as I tried to return it after 31 days. NO I was returning the car after 31 days as the car was clearly sold with a major fault on it I was treated disgraceful by your after sales department.

2 reports in Audi again called a liar and told I’m making it up, Audi diagnosed the car in 2 hours you have had the car for another 2 weeks and only just admitted the fault with the car?? So I’ve paid twice for Audi diagnostics reports as your garage lied and tried to fob me off!!

Not being able to get to work not having a car as in total now car planet has left me carless for 3 weeks and counting and no refund to get another car!!

Left with no choice but to pay a hire car out of my own pocket as car planet do not give a hire car even though I was sold a bad car with faults.

Paying for a car with faults even though car planet has had the car 3 weeks and counting I’m paying for tax, insurance and a hire car again out of my pocket as car planet sold a bad car and failed to diagnose what was clearly wrong all the way back in April.

2 weeks to let me know an outcome as the guy dealing with the car was on holiday no response no communication no nothing as the guy was on holiday!!

6 months of the worst stress of my life as car planet clearly knew the car had major faults car wasn’t checked was sold with them. Totally scammed took the car back all the way to Enfield another day money lost from work another inconvenience for car planet to have the car a whole week drive it 100 miles and then tell me nothing is wrong with the car!!???

Then car planet had the cheek to then after another 2 weeks paying for tax insurance and a hire car to say I can now be refunded but ME it’s ME who is getting deducted I suggest you read this very carefully before you take a penny off me!!!

I want to know when the money is coming back I send bank details days ago I feel I’ve been inconvenienced enough anyone with half a brain cell can see how at fault car planet has been!!

This month alone car planet has cost me over £400 through loss of earning extra car hires and still paying for insurance and tax on a car they have kept for over 2 weeks!!! Admitted the car is faulty after I’ve paid Audi diagnosis twice withholding my refund so I am without a car or money. I am being charged mileage when I’ve been begging them to take the car back since April it was bodged kept a week and returned with the same faults.

If you buy a car from this place and it goes wrong good luck getting any extra help or getting your money back. They are scammers and liars and as soon as you pay they are not interested. Coming up to 4 weeks no car no hire car no compensation and you have to get the car to Enfield to get it fixed. All the bad reviews are true so believe what people are saying regarding the after sales I’ve been through 5 months of hell in a faulty car and still fighting to get my refund. I am also £900 in additional debt as I’ve had to pay from my own pocket car hire and fees to a proper garage to prove car planet were wrong. Do not take their word go and get a proper diagnosis from a main dealer garage. No wonder people are protesting outside and warning others do not buy a car from them check social media how bad this place is. Yes I have wrote many reviews all true and based on my experience!!! WHERE IS MY REFUND CAR PLANET!!!! You have had the car back weeks?!

Mohammed Al Mufadal was excellent.

Helped me through all the processes, was kind, patient, and on the ball.

Mohammed turned my stressful day into a happy one.

I would like to give a review for Caglar in after sales. After a leak was noticed in the car I gave them a ring, he was lovely and understanding. He gave me different options that’s I could go down and explained it all to me. The option he suggested I went for and the car is now fixed at no cost to me. It was easy and made the whole thing a lot better.

Sina was incredible. Couldn’t fault his service.

That was a waste of 2 hours there and home again. It’s a big yard, with lots of cars and staff but… They knew 3 hours in advanced of our arrival before but hadn’t even bothered to valet the car – it was a mess. The car had a dent bordering on a puncture on one door which wasn’t disclosed, and the tyres were a mix of brands. It was only when we pointed these out that the salesman went to see what could be done about them. It left us wandering what else wasn’t being disclosed and what kind of after care we were going to get.

Very disappointing experience with Car Planet

I would strongly urge anyone considering buying a vehicle from Car Planet to do their research first.

I have now been sold two faulty vehicles, which has been incredibly stressful and disappointing. Communication throughout this whole experience has been shocking, and I have found the team extremely unhelpful.

I also paid for an RAC warranty, believing I would have that protection if anything went wrong. When I actually needed to use it, I contacted RAC only to be told that the warranty had not even been activated by Car Planet.

The situation became even more upsetting when I was left waiting for around 5 hours with my 3-month-old baby in temperatures of over 30°C. This was completely unacceptable and an experience I will not forget.

After spending a significant amount of money on vehicles, I expected a reasonable level of customer service, communication and support when problems arose. Unfortunately, my experience has been the complete opposite.

Two faulty vehicles, an inactive warranty that I had paid for, extremely poor communication and a very distressing experience.

Arrived at the dealership and by chance parked next to what was my daughter’s new car. having called ahead 3/4days prior to make sure that the car would be ready for a swift collection so that I could drive straight on to a work commitment, we arrived to find the car absolutely filthy and not remotely ready for collection.
The car was unlocked so I looked in the drivers door to find the drivers cockpit dirtier than the outside of the vehicle.
Proceeded to walk into the dealership reception building and was directed to walk upstairs to wait for a member of staff to deal with our collection. Rebecca McLeod met us and was absolutely fantastic with dealing with the situation we found ourselves in, with a car that wasn’t fit to be collected in the atrocious state we arrived to find it….Particularly as we had made sure to arrange a speedy collection. She even offered to wash the outside of the car herself.
The collection was arranged for Friday. Funds for the car were sent and cleared on the Tuesday. Yet it took Rebecca 3 visits to the accounts department to find the funds after being told that the payment hadn’t arrived and the car hadn’t been paid for, when it had been days before collection.
2 hours later the car was finally handed over. The interior had a very unsatisfactory valet when we would expect it to have been detailed to look new. It had clearly been badly soiled in many areas.
Looked at back seat only to find one of the windscreen wipers on the back seat!!! Which we brought to the dealership’s attention and they said they didn’t have the part available on site. Another hour later the part was delivered and had to physically walk to the service dept to ask them to fit it as no one was proactive enough to get it done quickly. My daughter was waiting on her own for an extended time with no other transport and no idea what was going on with her newly purchased car. Almost 5 hours after arriving, the car was road worthy. With 15 miles worth of petrol left in the tank, and as she drove out of the dealership the service light came on her dashboard!!! Couldn’t wait any longer for any more help with the car. Apart from the lady dealing with us, I would like to point out that none of the staff had any pride in their work and the only important thing to them was how many cigarettes they could smoke in one day. There was a constant stream of staff members smoking at the back of the building our entire wait.
I never write reviews but this was THE most appalling experience of customer service I have ever endured. I never expected to turn up to a car showroom and see cars in such disrepair being sold to people. If a car held at the showroom looks too good to be true then more than likely it is. Couldn’t recommend any less.

Great experience. Albjon was super attentive and really helpful

Excellent communication

Everything about this is interesting and good. I’m glad that I have this opportunity to get what I want. Thank you so much. Everything about you is good.