autovia.it - Napoli Aeroporto Arvostelua 

never again... rented car at Naples airport. Never got the car due to missing ID. Thought drivers licence was ok... but ok... Staff pretty lame and arrogant. Though my passport ID was in previous rental it wasn't enough. Told me to write rental services for a refund. was declined. They still took my money of course - which they had no right to according to their terms. They referred to rental terms that weren't in there - and contradicted themsleves. When I kept asking for a proper explanation they essentially told me they couldn't be bothered anymore with this. Strange way to conduct business with existing customers. They rather do the wrong thing and lose future rentals over 169 EUROS... and probably they rented out the car again...
used Drivalia . counter just next door.
lovely people. great service.

Alexandro did a spectacular job he was efficient with check-in of our vehicle and general information and direction well done team Alexandro.

If I could give this place 0 stars I would. Was absolutely the WORST EXPERIENCE EVER. First of all there was no clear directions on the website. When we tried to call the number given no one answered. so we kept asking locals which lead us to the parking lot where we pick up the car (6 min walk in the RAGING HEAT WITH luggage) long story short we had to go ALL THE WAY back to the airport and check in which was also very hard to find.. when we got to check in the guy would ONLY accept and VISA CREDIT CARD which neither of us has. They will not accept a debit card or American Airlines credit card which left us with no car and 45 minutes late to scheduled arrival time to our destination. We then had to find another company to rent from that would take a US. Passport and an American Airlines credit card. We finally can across avius (which THANKFULLY WE DID). That process was way smoother. We tried to call the broker to get a refund (bc once again there WAS NOTHING about only taking a certain credit card and no directions whatsoever on where to find the check in) but they said they could only give us back “the insurance “ we paid which was 75 euros. Mind you we paid $300 for a 4 day rental. We are extremely unhappy as this whole situation caused us to miss another tour in our final destination leaving us down on money. Mind you we also left WELL in advance to ensure arrival on time however the whole check in process of trying to form a car took an hour. I wil NEVER rent a car from this company ever again

chiari e precisi nel gestir le richieste fatte.............

When we arrived there was a problem with the booking and the company wouldn't accept my Avant credit card for some reason which was beyond me but they then accepted my visa card, the lady behind the counter was very helpful and fixed everything, thank you 😊

Efficienza e cortesia sono stati molto veloci sia alla consegna che alla restituzione

I was looked after with a car even though I was 3 hours late. Staff were very supportive and understanding.

On my recent holiday to Naples our flight was delayed 8hours. As soon as I knew about the delay I called to office to let them know. I was told that the car I had ordered would still be available on my arrival. When I arrived I was told the car was not available and that I had to pay an extra £150 to get larger car which was no use to me. I have sent 2 email and had no reply. Won’t be using them again.

Servizio clienti ottimo, vettura nuova ed estremamente pulita. Semplice la riconsegna dell’auto.

Great car because we First got a Renault but then we got a BYD, beautiful nice car!

Scammers . Charged £853 for car which wouldn’t start!! Given a hybrid car. 10 minutes outside Naples airport it decided to update. 25 minutes .. then tried to start car and it started another update . It would not start or move . Random lady at the petrol station took pity on us and took us to Naples airport I was my disabled elderly father . Explained to Autovia what had happened . no apology ! Annoyed we had left the car even though we would miss our flight if we had waited another 55 minutes for update. Charged £ 853 no explanation just taken from my credit card.. unbelievable!

Eazy acces with fast shuttle, fast out, fast in . Everything was perfect. Excellent car quality

I received the car quickly. It was clean and had 4000 km on board. The delivery was also quick. I am satisfied with both the company's services and the employees. I have only one observation: on Google maps the car pick-up location was fixed on the built building, not on the mobile one in the other corner of the parking lot.

alles verliep vlot , bedankt aan de medewerkers

auto nuova, personale cortese

I would never recommend them and will avoid booking with them again. They didn't have the car I booked and then tried to charge me an additional €300 for an alternative car. The staff were rude and it felt like a scam so I walked away and booked with Sicily by Car. Their customer service was great and offered me a much better rate.

Abholung hat super geklappt.
Ein bisschen versteckt ganz hinten. Abgabe genau so perfekt und alle sehr freundlich. Auto war sehr gut ausgestattet.

We didn't know that a creditcard was necessary for deposit. Your employee Asia, helped us out. That's what makes the difference!

Ottima esperienza,
consegna e ritiro super confort e mezzo pulito e nuovo