Gabrielle! Thank you . Went into the Leeds store initially and had an idea and we went through several options of what I wanted. I then came back with a completely different idea a few weeks later and... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had a seamless experience using the store pick‑up service at the Belfast store — quick, efficient, and genuinely stress‑free. Everything was ready when I arrived, and the team made it easy to ch... Näytä lisää
Yritys on vastannut
I bought a platinum wedding ring. I initially went into the store in Liverpool to try sizes and styles, they were so helpful, friendly and made recommendations. I then took some time to decide and... Näytä lisää
I had a fantastic experience a couple of weeks ago at Austen & Blake Edinburgh. Jaideep was my advisor and I came in fully prepared with the exact ring I was looking for. Jaideep guided me through... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Austen & Blake
Yrityksen kirjoittama
Our mission
Austen & Blake is a luxury diamond jeweller established to make custom-made jewellery accessible, approachable and affordable for everyone.
We’re here to celebrate your occasion with you. From engagement rings to wedding rings, special occasions or everyday looks, our team works closely with you to bring your vision to life. Every piece is one-of-a-kind and unique to you.
With expert craftsmanship and trusted guidance, we’ve helped over 20,000 happy customers create their dream designs. Plus, you could save up to 60% compared to high-street jewellers as every piece is made-to-order.
Discover our full range at www.austenblake.com or visit one of our 15+ locations across the UK, as well as in Ireland, Australia and New Zealand.
Yhteystiedot
8 Greville Street, EC1N 8SB, London, Yhdistynyt kuningaskunta
- 020 7660 1529
- service@austenblake.com
- austenblake.com
4,6
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Faultless
Faultless. Jack took us through the process to get the best ring for our budget. Thank you
8. elokuuta 2026
Seemingly abysmal customer service
Twice now I've sent an email enquiry - no response to either. Even went to the Chester store to be ignored when we entered. We later went back to the same store 20 mins before closing and the door was locked and the lady was hoovering behind it and again didn't acknowledge us. I had my heart set on a ring but I think I will take my business elsewhere now.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Gabrielle, 10/10 thank you
Gabrielle! Thank you . Went into the Leeds store initially and had an idea and we went through several options of what I wanted. I then came back with a completely different idea a few weeks later and she took the time going through different stones as I was after something very specific. We spent HOURS and we landed on what I wanted exactly but then she brought an option that was even better than were we where which was amazing. Very excited and looking forward to seeing the final. Each time I emailed she was available with options and had great communication when exploring over the phone too. Great to chat to. Thank you very much. J
13. elokuuta 2026
Oma-aloitteinen arvostelu
The knowledge and guidance of the sales…
The knowledge and guidance of the sales staff
29. heinäkuuta 2026
Fantastic experience
I had a fantastic experience a couple of weeks ago at Austen & Blake Edinburgh.
Jaideep was my advisor and I came in fully prepared with the exact ring I was looking for.
Jaideep guided me through the process excellently and I left that appointment with purchasing my perfect engagement ring.
Highly recommend :).
1. elokuuta 2026
Oma-aloitteinen arvostelu
The diamond necklace was beautiful and…
The diamond necklace was beautiful and was bought for my mother, who loved it
25. heinäkuuta 2026
I bought a platinum wedding ring.
I bought a platinum wedding ring.
I initially went into the store in Liverpool to try sizes and styles, they were so helpful, friendly and made recommendations.
I then took some time to decide and ordered online, easy to order great communication, secure delivery and gorgeous packaging.
The ring is beautiful.
The ring is per
4. elokuuta 2026
Brilliant service!
Absolutely recommend Austen & Blake! Lovely, very knowledgeable staff who go above & beyond to make sure you get exactly what you want.
2. heinäkuuta 2026
Really pleased with my experience…
Really pleased with my experience ordering a ring from Austen & Blake. The whole online process was smooth and easy from start to finish. What really stood out were the email updates throughout Getting to see progress on the lab diamond being made and then the ring itself coming together made the whole experience feel really special and personal. Great communication throughout. Would definitely recommend!
28. heinäkuuta 2026
Great service
We got our engagement ring in 2022 and had no issue receiving after 2 weeks. Also we ordered our wedding bands 2 weeks ago and had the engagement ring resized and both came 2 weeks after ordering. Would highly recommend Austen and Blake. Had lovely service every time we have been in for purchases and collection
8. elokuuta 2026
Oma-aloitteinen arvostelu
Customer service
I had a seamless experience using the store pick‑up service at the Belfast store — quick, efficient, and genuinely stress‑free. Everything was ready when I arrived, and the team made it easy to check the pieces and keep exactly what I needed without any pressure.
The rings themselves are classy, beautifully made, and feel far more premium than their price point. The craftsmanship is clean, the finish is elegant, and the quality is consistent across every piece I selected. A really reliable place to shop if you want timeless jewellery without the hassle.
Highly recommend.
24. heinäkuuta 2026
Vastaus yritykseltä Austen & Blake
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Vastaus yritykseltä Austen & Blake
Hello Nicholas,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Personal touch
No matter who meets you or speaks to you when in the store they are always polite, helpful and caring.
23. heinäkuuta 2026
Lovely staff who have excellent product…
Lovely staff who have excellent product knowledge
22. heinäkuuta 2026
Mia helped me pick the perfect…
Mia helped me pick the perfect engagement ring,Friendly and extremely helpful. Made the experience stress free and informative brilliant service.
23. heinäkuuta 2026
Card hacked via their on line payment site
Sale process and delivery went ok. My som bought their engagement ring with my visa card to hide the purchase.
2 months later my card is hacked via security breach of their site!
At least they emailed to say it had happened but we'll after the fact.
It's meant canceling the card and all of the associated hassle changing the details with setup payments.
Be very careful with personal details for this site.
1. elokuuta 2026
Oma-aloitteinen arvostelu
Chester branch
Sara at the Chester branch was absolutely amazing, so welcoming and friendly. Sara made the whole trying on rings, suggesting politely which ones suit, but encouraging myself to make the choice. I would absolutely recommend Austen & Blake. An amazing selection with such lovely staff. Thank you again!
5. elokuuta 2026
Oma-aloitteinen arvostelu
Florian was class from start to finish…
Florian was class from start to finish and everything in between.
22. heinäkuuta 2026
Love the ring
Love the ring. It’s beautiful and I have had many compliments.
It arrived promptly, beautifully packaged and I’m delighted. Thank you
28. heinäkuuta 2026
It was so easy to get exactly what I…
It was so easy to get exactly what I wanted and my ring is perfect!
28. heinäkuuta 2026
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