A Return Policy Kafka Would Admire
There is something almost charming about a company sending the wrong product, admitting no fault, and then inviting the customer to finance the correction.
The boots did not match the photographs. They were also the wrong size.
Their solution: I may either pay to return their mistake or keep it and receive 20% of my money back.
One rarely encounters such a pristine example of responsibility being transferred with this degree of elegance.
I came looking for boots and inadvertently purchased a lesson in corporate metaphysics.
One star.








