Hosting UK Arvostelua 2 245

Fast response and helpful online team supporting

Shane was great help, he helped with very well and i am grateful for it

Once I remembered how to ask for support the process was very simple and Hosting resolved my query within one hour.

Contacted Technical Support because my domains were down (no emails, no website). Received a response in less than 15 minutes to confirm the issue was due to a protective firewall block after several failed email account login attempts. Technical Support unblocked the server and offered guidance around email account checks for me to carry out. Very impressed yet again by the excellent fast, effective support from Hosting UK.

Clearly regaining access to Mail etc. on a new device was the number one issue.
I actually learned a few things during the process!

Remember to be patient as instructions, testing, changes etc. are carried out. Not every fix is instant!

Year after year, support is friendly, fast and accurate. This is a gold-star experience. I have used Hosting UK for more than 20 years now.

Efficient, quick in response and always at the end of the phone. I spoke with Peter who is in the sales department initially and he knew who I needed to be talking to with regard to transferring my email hosting over within Hosting Uk as well as checking in every step of the way during the process.

Sean in the technical department was incredible at problem solving and was very consistent and clear within the proposed solutions as well as always replying to my technical questions in very good time with exact information to successfully transfer my email hosting over! Great team and service!

We have an important site with Hosting UK which is essential for the running of our company. Hosting UK servers have been down since 9.08 this morning and came back online at 17.01. That is a full day of productivity lost for around 25 members of our team. This will result in significant costs to our business and we will of course be moving our sites away from this company. Clearly Hosting UK’s redundancy and recovery systems are not good enough. No answers minimal comms, not a good outfit if you rely on your websites.

Excellent service!

Always great customer support, even over Easter weekend. Reliable service and helpful staff with decent prices. Been with them for over two decades.

The team gave me a comprehensive solution to my problem.
Every step brought a sense of customer support, professionally delivered with a more than satisfactory outcome.

This company made sure that the ticket issued was problem free before closing.

As a counselling professional I have to add, this has built a level of trust in their service and as such I am happy to leave a positive review.

Fast and efficient service as usual, even on an Easter Bank Holiday weekend! All UK based support by email, phone and Web.
I've been with these guys for years after poor support from a US based company. They really can't be beaten.

Hosting UK support staff provided a comprehensive explanation of why this needed to be done, allowing me to secure my server properly.

As a complete idiot when it comes to anything IT/email related I was relieved to be assisted by two incredibly helpful people who were patient in guiding me to provide them with the info they needed to diagnose and fix my problem. In the end, the problem was for another provider to fix, but the guys at HostingUK let me know this and gave a recommendation as to what the other provider could check. They were both very pleasant to work with and didn't make me feel any more idiotic.

Very helpful and supportive with a domain transfer.

Always responsive, every time I have an issue.

We recently experienced a critical disk space issue on our server.
The support team assisted with cleaning up mail storage and old log files, which helped free up a significant amount of space and stabilize the system.
Communication was clear, and the requested actions were completed as instructed.
Overall, a positive experience in resolving this specific issue.

Fantastic assistance today setting up DNS for my email accounts. Talked me though everything I needed to know.