Hosting UK Arvostelua 2 245

Excelent support as ever.

I had a problem with my domain which was driving me up the walls as I didn't know where to start fixing it & my mail wasn't working at all. The assistance from Dani was amazing, really helpful & got to the bottom of my issue & resolved it. Very happy!

My query via the online support chat was answered quickly. The customer service agent (Shane) was very helpful and resolved my issue effectively and swiftly.

I have been struggling to install Outlook on a new win11 pc for weeks, not the install bit but the connection to my server. Eventually admitted defeat and posted a ticket with a cry for help on the Plesk system.
Because of my intermittent attention I had a series of replies from 3 or 4 different operatives, all useful and helpful with no exasperation at my lack of knowledge.
Issue resolved and using a proper email client for the first time in weeks - very happy.

I have been with Hosting UK over 6 years and they host at least 8 of my websites. What stands above all others in this field that I have used before is their customer support. Their responses are usually within hours and I am never left frustrated by their answers.
Always polite. Always informed.
Top Marks, and I highly recommend

The support chat service is fantastic. First line tech support are knowledgeable and super helpful. i manage my own vps but but from time to time staff have been able to steer me towards succesfully troubleshooting issues. On the hosting side of things they've been dedicated to resolving issues that have arisen. really good communicators.

Hosting UK have help me out on numerous occasions. They are patient and very fast to respond: Everything one needs in a hosting company. THANK YOU!

I had an issue with arranging a new subdomain on my site. Although it was at a weekend, the support team sorted things out very efficiently

As usual, tech support on the job and sorted asap. Amazing company. Thanks Dani.

I couldn't access webmail Shane was immediately able to say that they were aware of an issue so it wasn't me.
He was also able to help with multiple access to mailboxes linked through the forwarders option.
Professional courteous and above all knowledgeable about the system and options within it.

I had a technical problem with the email forwarding. That i couldn't resolve. The support team sorted it out quickly and provided updates as they were doing their stuff. Excellent service!

I have been using HostingUK’s services for a number of years - and for a very good reason. They are brilliant. Apart from excellent value, their tech team is very on the ball and rapid to reply when I have a question or an issue. I can thoroughly recommend without hesitation.

My business has been using HostinkUK for at least 20 years. They are very reliable and offer a great cost-effective service.
I'd been having an issue with my email. Customer services guided me - a clueless technophobe, through the process of fixing the issue and getting me up an running.

Ann was wonderful and helpful and sorted our domain issue. Thank you so much.

At the original time of writing HostingUK was still in the middle of dealing with the April/May 2026 CVE-2026-41940 authentication bypass 0-day affecting cPanel/WHM, hadn't directly contacted customers where sites and email accounts were compromised, which it still hasn't, and was apparently not letting support staff answer questions about whether it was safe to change passwords and continue using key services like email that are a high risk for identity and financial fraud, from the first reply I received.

Personally I had to discover what had happened due to missing website images, and it wasn't clear if the missing files were encrypted by ransomware (README.md files were left) and then removed by HostingUK or by attackers. But it's an inconsequential site, whereas email and things connected to that obviously aren't unimportant for anyone. Also, it may not have mattered due to the specific vulnerability but although their support site uses 2FA, HostingUK cPanel/webmail don't appear to support it currently and it isn't a default, which in this day and age it should be. I appreciate that in order to enable it for the environment it would be implemented for other customers, but it's still important to have modern security features and getting to a position where it can be enabled in WHM would give customers confidence to be able to use webmail, whereas without 2FA it isn't safe to use from environments that can't be completely trusted, e.g. someone else's computer or hotel wifi or in a browser that could have an extension installed that becomes compromised.

HostingUK is also in the process of migrating customer domains to Easyspace, under the Iomart group they're both part of, forcing a 60-day lock on transfers that will limit the ability of customers to migrate out. It might still be possible to point domains at another email provider that does implement 2FA, for example, but when you know that a hosting account has been breached is not the best time to be working out options.

It's all extremely messy and for a largish provider they seemed a bit unprepared when things really hit the fan with a global incident, needing to call staff in over a bank holiday weekend because customers were affected before mitigations could be made, etc. Most customers are unlikely to be aware of or understand the extent of the cPanel compromise, but assuming a reasonable worst-case scenario any data stored will have been taken, all credentials can no longer be relied on, all linked third-party sites/services that don't have their own MFA arrangements are vulnerable, and there's scope for impersonation from genuine accounts. It's a really nasty vulnerability rated 9.8 out of 10 in CVSS terms and "critical" by global security authorities.

I should add that even if things seem fine on your website, with this host or another, reports are that the cPanel vulnerability existed long before it and related software were patched so the exposure to sites having data stolen and back doors introduced is massive, and obviously this affects many more hosts internationally and millions of people and domains. HostingUK technical support staff are generally great, never any problem with them, and I've been with the company since they acquired UnitedHosting/PlugSocket, my concern is that management haven't been communicating with customers directly, and may have delayed disabling sites/services as would have been appropriate with an exploit becoming known to be in the wild that grants full access to and control of servers. With full authentication bypasses like that, the only immediate measure that can be taken is to turn things off until patches are available and applied, and unfortunately that didn't happen.

The situation with 2FA not being an option is something I hope will be looked at further, because like TLS it's a normal base level of security now and relying on just passwords is risky.

Edit 7th May: I'm not sure what's changed, but the 2FA feature has been made available, which uses OTP codes from a standard authenticator app. Hopefully that gives a route for other customers to also use it and keep themselves better protected. In other respects, as I say, HostingUK technical support is very good. I appreciate it can be a difficult judgement call to switch things off during security incidents, or balance messaging to not scare people off, and I think management would be best advised to reach out to customers to say that things are patched, recommend changing passwords as a precaution in this instance because there's been a known serious vulnerability, and promote their security practices including offering 2FA on account interfaces.

Great service from HostingUK. I had a recent issue with my email and I received excellent support. Very quickly they identified the problem , nothing is a problem to these guys. Many thanks for helping my business !!

Always get rapid and helpful service. Much better support than any other domain host I have used.