Im 73. I have dry eye/macular degeneration. I began taking MD1 VISION about a year ago. My opthomologist says my eye condition has stabilized. Also my eyes used to water so much it was embarrassing.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have used the liver supplement for a few years now and my fatty liver problem has improved dramatically. My numbers are very low where they should be.
I tried this product (I've already finished 6 bottles, no results). I've only ordered once, but they keep trying to send me more even though I never subscribed. I've explained up front that I'm not a... Näytä lisää
Yritys on vastannut
I’m older and don’t use the technology putting in passwords to get a discount for your products. A discount would be appreciated for those who are elderly. I very much like the Krill Oil, and may fin... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
1MD Nutrition is a trusted leader in the health and wellness industry, offering scientifically formulated supplements designed to support whole-body health, vitality, and longevity. Our products are meticulously crafted with the highest-quality ingredients, backed by research and designed for optimal absorption. Whether you're looking to support heart health, boost immune function, or improve cognitive performance, 1MD Nutrition offers targeted solutions to help you achieve your wellness goals. We are committed to transparency, sustainability, and customer satisfaction, ensuring that every product meets the highest standards of quality and effectiveness. All our products undergo rigorous third-party testing to guarantee potency, purity, and safety, giving you peace of mind with every purchase. Our team of experts, including physicians, nutritionists, and wellness advocates, is dedicated to empowering you with the knowledge and tools you need to live your healthiest life. From our top-selling VisionMD® for eye health to our LiverMD® for liver support, we offer a wide range of products tailored to meet the unique needs of our customers. Join the millions of 1MD Nutrition customers who trust our products to support their health and wellness journey. With a strong focus on customer care, we prioritize delivering an exceptional experience and are always available to assist with any questions or concerns. At 1MD Nutrition, we believe in making health and wellness accessible, effective, and truly beneficial for every individual. Join us on the journey to better health today! Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll make sure to assist you and find a solution.
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On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I ordered a one time purchase and did…
I ordered a one time purchase and did it as a guest. Yet they kept on sending me like im subrscibing it. STAY AWAY ... ITS A HASSLE AND HEADACHE .
19. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
Hi Mayamoto,
We’re sorry to hear about the confusion regarding your order, and we understand how frustrating it must be to receive additional shipments after selecting a one-time purchase. We apologize for the inconvenience caused.
At 1MD Nutrition, we strive to make our ordering process as clear and simple as possible, and we’re sorry if it wasn’t clear that you were signing up for a subscription. If you didn’t intend to receive recurring orders, we’re happy to help resolve this and ensure you’re no longer charged or sent products moving forward. We offer both subscription and one-time purchase options, with nearly 50,000 customers benefiting from our subscription plans.
Managing a subscription, whether started intentionally or by mistake, is entirely in your control through our online customer portal, where you can pause, modify, or cancel anytime with just a click, no need to call or email. Plus, we provide a 90-day money-back guarantee for added peace of mind.
Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll make sure to assist you and find a solution.
Thank you for bringing this to our attention, and we hope to resolve the situation promptly.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
Good Product, Negligent Business Practices
1MD products may work well for many, but the business practices are very poor. Cancelations, customer service, if any, is lacking, and follow through is nonexistent. i actually use their products, i ordered a 6 month supply on 12/5, cost me $160, then they charged me again on 12/17 for the same product, not canceling an order as requested. Not only that, the package never arrived. I called and they said they will give me a future credit. LOL, I was charged for a product I did not get and yet was offered a future credit. what kind of rationale is this? Very unprofessional, had to cancel all and will work to get the refund
17. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
Hi Mabel Lee,
Thank you for sharing your feedback, and we apologize for the issues you’ve encountered. We’re genuinely sorry to hear about the difficulties with your recent experience, especially regarding the additional charge and the missing package.
We take these matters seriously, and we sincerely apologize for not fulfilling your cancellation request as you asked. Our goal is to provide excellent service, and it’s clear we missed the mark here. As for the future credit, we completely understand how frustrating it must be to be charged for a product you did not receive, and we agree this was not handled appropriately.
We are truly honored that you have entrusted us on your health journey, alongside millions of other 1MD Nutrition customers over the past decade. We hope you will give us the opportunity to make this right and continue supporting you with the care and service you deserve.
Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll make sure to assist you further and process the refund for the charge you received. We appreciate your patience as we work to resolve this for you.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
No response to multiple emails
I ordered the eye vitamins from 1MD. The product never delivered and I have emailed the company twice to inquire on the status with no response. I paid $36.61 and over 1 month later I am still waiting on the product. Very frustrating experience.
8. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
Hi Brian,
We’re truly sorry for the frustrating experience you’ve experienced with your order of VisionMD®. We understand how disappointing it is to pay for a product and not receive it, especially after waiting for over a month. We also deeply apologize for not responding to your previous emails; this is not the level of service we strive for.
We take your concerns seriously and want to make sure we get this resolved. Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll investigate the status of your order, ensure you receive your product, or provide a refund if necessary.
Thank you for your patience, and we look forward to resolving this issue promptly.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
Don’t waste your time or money!!!!
Ordered and received 6 bottles of their cholesterol reducing pills. Took for 5 1/2 months. Had my cholesterol levels checked yesterday at Mayo Clinic. Guess what? After 5 1/2 months of taking these, my cholesterol levels went up! No change in my diet, habits, meds, etc. Obviously these pills were a waste of time and money. ($250) Contacted the company and they said that 90 days had elapsed and I was wasn’t able to get a refund. Don’t waste your time or money on this company or its products.
15. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
Hi Dennis,
We’re sorry to hear that CholestMD® didn’t meet your expectations. At 1MD Nutrition, we’re committed to providing high-quality supplements, and we truly value your feedback. Our products are carefully formulated to support overall health, and they undergo rigorous third-party testing for purity and potency to ensure they meet the highest quality standards. We always recommend consulting with a healthcare professional for personalized guidance regarding your cholesterol and wellness goals. It’s important to note that CholestMD® users who noticed healthy cholesterol levels typically reported these results within 12 weeks or less^. Additionally, 1MD Nutrition was honored with the Top Probiotic Supplement award in the Wellness Brand Awards 2022, showcasing the effectiveness and credibility of its product portfolio. As part of this trusted brand, CholestMD® benefits from the same reputation for quality and science-backed solutions.
Regarding the refund, we understand that your situation may not fall within our standard 90-day satisfaction guarantee. However, we want to ensure you’re satisfied with your experience. Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll work with you to find a suitable solution that addresses your concerns.
Thank you for sharing your experience, and we look forward to resolving this for you!
Thank you,
Margaux
Customer Service Team
1MD Nutrition
I put in an order and an hour later…
I put in an order and an hour later realized I ordered the wrong product so I cancelled the order. Not only did they ignore my email and cancellation- they charged me for the shipment. I then sent 4 more emails to customer service. To date I have not received any response. WTH?
6. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
Hi Donna,
We’re truly sorry for the frustration you’ve experienced with your order, and we completely understand your concerns. It’s upsetting to hear that your cancellation requests were ignored and that you were charged for the shipment after you made the effort to reach out to our customer support team. At 1MD Nutrition, we pride ourselves on providing excellent service, so it’s disappointing to hear that we fell short in your case.
We want to assure you that resolving your concerns is our top priority. It’s important to note that managing, canceling, or modifying orders is incredibly simple and can be done directly through your online customer portal with just a few clicks, no need to call or email. However, if you prefer assistance, please don’t hesitate to contact our customer support team at support@1md.org or (888) 393-4030. We’ll make sure to assist you immediately and resolve any issues you may have.
We sincerely apologize for the delay in responding to your emails, and we appreciate your feedback. We are committed to ensuring your experience with 1MD Nutrition is a positive one, and we will do everything we can to resolve this promptly.
Thank you for bringing this to our attention.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
1MD.org is a dangerous scam
1MD.org is a dangerous scam. Likely on purpose easily confused with 1MDnutrition.net. Purports to be MD run source of nutritional supplements. High pressure sales website, pushing overpriced products. I bought one month of their Probiotic Supplement and was upsold 1 of there pre-biotic (my mistake to have been sucked in). Probiotic literally made me sick, seriously messed up my digestive system. Stopped taking after 5 days was so bad. Had to discard the product. Unable to get refund from 1MD. Sorry I gave them my credit card info. Will never buy anything from this company again.
1. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
Hi Michael,
We’re truly sorry to hear about your negative experience, and we completely understand your concerns. To clarify, 1MDnutrition.net is in no way affiliated with our company, 1MD Nutrition, and we agree that their website causes confusion for consumers trying to purchase authentic 1MD Nutrition products. We are a trusted, USA-based brand that has been serving millions of Americans for over a decade, with more than 9 million bottles sold and over 20 prestigious brand and product awards, including Newsweek’s Product of the Year. Our physician formulators have hundreds of years of combined clinical practice in the U.S., and we remain committed to providing high-quality, doctor-formulated nutritional supplements backed by science. We are actively investigating any confusion caused by this misleading website and take protecting our customers seriously.
It’s unfortunate that you had a negative reaction to one of our probiotic supplements, and we deeply regret that it caused you discomfort. Our products are third-party tested for purity and potency and manufactured in a GMP-certified facility to ensure the highest quality standards. They are carefully formulated to support overall health, and we always recommend consulting with a healthcare professional for personalized guidance regarding your cholesterol and wellness goals. It’s important to note that 77% of users experienced less abdominal discomfort with continued use of our Complete Probiotics Platinum®, which also holds an outstanding 4.8-star rating from satisfied customers.
Our iron-clad 90-day money-back guarantee ensures all 1MD Nutrition customers can receive a full refund, as long as the three easy steps for processing a return are followed. Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll be happy to assist you with completing your refund request.
We value your feedback and are committed to resolving this issue for you as quickly as possible.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
Buy 1MD products from Amazon
Buy 1MD products from Amazon
The 1MD CardioFit is an awesome product and always brings my blood pressure down quickly. I suggest that people buy 1MD products through Amazon, so Amazon will deal with 1MD if there is a problem with product charges, deliveries, or refunds. It sounds like customers may still need to keep their packaging even when purchasing through Amazon.
24. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
Hi Sakshath,
Thank you so much for your wonderful feedback! We’re thrilled to hear that CardioFitMD® exceeded your expectations and has been so effective in helping with your health goals. At 1MD Nutrition, we’re incredibly proud of this product, which has won six prestigious awards, including Newsweek’s Product of the Year. CardioFitMD® has helped countless individuals improve their heart health, with 82% of users experiencing healthy circulation and blood pressure levels. Additionally, 90% of users who noticed optimal improvements in circulation reported seeing these results in 12 weeks or less. CardioFitMD® is not only trusted by everyday customers but also loved by professional athletes like Christie Rampone and Bode Miller. Formulated by board certified interventional cardiologist, Dr. Heather Shenkman, it’s designed to provide the highest quality support for your cardiovascular health. We're committed to delivering products that work as promised.
If you have any questions or would like to share more about your experience, please don’t hesitate to reach out to our customer support team at support@1md.org or (888) 393-4030. We're always here to help. We understand that convenience is important, and we encourage our customers to purchase our products through whichever official channels are easiest for them, including Amazon.com, Walmart.com, and 1MD.org, to ensure they are getting authentic 1MD Nutrition products. However, the benefits of purchasing directly at 1MD.org are numerous. You’ll receive free shipping, a free consultation with a registered dietitian for subscribers, special discounts for repeat customers, as well as access to exclusive sales, promotions, and events with our doctors. We’re committed to providing you with the best experience possible.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
Won‘t let me cancel my subscription
Even though I‘ve canceled my subscription twice now, 1MD keeps charging my credit card and sending me their products. After sending an email to their support, asking to refund the deduced amount, I‘ve gotten yet another automated reply asking whether I‘d like to cancel. This is ridiculous.
EDIT: The date mentioned by 1MD was the third time I reached out to cancel my subscription. The first time was on 5/26/2024. There seems to be a bug with their automated customer service. In the confirmation email it says: “Should you choose to keep your subscription, please reply to this email within 24 hours. Include the changes you wish to make to your subscription within your reply. If we do not hear from you we will complete your cancellation per your initial request.” However, if you DON’T take action, 1MD will keep your subscription in place.
I’ve emailed 1MD asking for a full refund of the last shipment. To that email, I got yet another automated response asking if I’d like to cancel my subscription. Apparently the emails you send to the support email address are never read by a human. The only phone number I found has a country code from India. So good luck trying to reinforce your customer rights. I’d highly discourage ordering from 1MD, which is unfortunate since the products are good.
13. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
EDIT: Hi Julius, thanks for allowing us to look into this. Our records show your subscription was cancelled on August 21st upon your request. We have additionally removed the credit card from the account. Thanks for your patience.
Hi Julius, thank you for bringing this to our attention. We've reached out via TrustPilot for more information so that we can assist.
I received an email today saying my…
I received an email today saying my shipment has been sent out and was charged to my credit card. I did not authorize any auto shipment when I TRIED their product 6 months ago. Hopefully I will get this resolved quickly but from the looks of others reviews, this may take awhile. I’m tired of getting ripped off!
29. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
Hi K.,
We’re sorry to hear there was confusion regarding our subscription terms. At 1MD Nutrition, we aim to provide clear information, and apologize if this wasn’t communicated clearly at checkout. We offer both subscription and one-time purchase options, with nearly 50,000 1MD Nutrition customers taking advantage of our subscription plans, which can be paused, modified, or canceled at any time directly through your online customer portal, no need to call or email. Additionally, we provide an ironclad 90-day money-back guarantee to ensure your satisfaction.
We are truly committed to your experience with 1MD Nutrition, and if you haven’t yet, please reach out to our team at support@1md.org or (888) 393-4030. We’ll be happy to assist you further and help resolve any concerns.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
I ordered two products costing me…
I ordered two products costing me several hundred dollars. They took my money and never shipped my order.
I now have to call my bank and report it and get my refund that way.
27. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
Update: Thank you again for sharing this with us. We sincerely apologize and have issued a full refund which you can expect to receive shortly. It appears the package was lost in fulfillment or transit. This is not typical and we regret that it happened. Thank you again for making us aware.
Hi Melinda, thank you for bringing this to our attention. We'd like to learn more so that we can look into this for you. We've sent a request for more information via TrustPilot. Thank you!
Run, DO NOT ORDER!!!!
Run, I ordered from this company and they have now taken me for almost $500.00. They won’t cancel my order I have asked them to cancel for a year. They pay a kid to tell you your money is coming and just ignore your calls. This is a predatory maggot who like herpes will ever go away. Terrible……
21. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
Hi Sean,
We’re truly sorry to hear that you had difficulty canceling your subscription, and we understand how frustrating that must have been. We strive to make our cancellation process as simple and transparent as possible, and we apologize if it didn’t meet your expectations.
At 1MD Nutrition, you can cancel your subscription at any time through your account settings or by contacting our customer support team directly. If you ever encounter issues, we’re here to help guide you through the process.
Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll make sure to assist you and resolve any outstanding concerns. We appreciate your feedback, and we’re committed to improving the experience for all of our customers.
Thank you for your patience, and we look forward to resolving this for you.
Thank you,
Eric
Customer Service Team
1MD Nutrition
The pills I bought were for Cholesterol…
The pills I bought were for Cholesterol and after taking them my cholesterol went up substantially. I am also on a subscription that I don't remember agreeing to in the amount of $274.
11. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
Hi Chris,
We’re sorry to hear that CholestMD® didn’t meet your expectations. At 1MD Nutrition, we’re committed to providing high-quality supplements, and we truly value your feedback. Our products are carefully formulated to support overall health, and they undergo rigorous third-party testing for purity and potency to ensure they meet the highest quality standards. We always recommend consulting with a healthcare professional for personalized guidance regarding your cholesterol and wellness goals. It’s important to note that CholestMD® users who noticed healthy cholesterol levels typically reported these results within 12 weeks or less^. Additionally, 1MD Nutrition was honored with the Top Probiotic Supplement award in the Wellness Brand Awards 2022, showcasing the effectiveness and credibility of its product portfolio. As part of this trusted brand, CholestMD® benefits from the same reputation for quality and science-backed solutions.
We offer both subscription and one-time purchase options, and nearly 50,000 1MD Nutrition customers take advantage of our subscription plans, which can be paused or canceled at any time. Additionally, we provide an 90-day money-back guarantee.
If you haven’t yet, please reach out to our team at support@1md.org, and we’ll be happy to assist you further and help resolve any concerns.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
They CONTINUALLY bill you without consent
This company CONTINUALLY bills my card even though I am not on recurring billing. Watch your money with this company, it's not the first time this has happened to me and it will now be the last as I'm on to a different provider, don't have time for the hustle they are playing. Watch your money with these guys, they clearly just keep taking it without permission.
It’s been resolved thank you. Ashame, it’s a great product but I can’t trust ordering again. It’s happened twice n I have no time to keep dealing w it, sorry
9. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
Hi Anthony,
We’re sorry for the confusion regarding our subscription terms. At 1MD Nutrition, we aim to provide clear information, and we apologize if this wasn’t communicated clearly at checkout.
We offer both subscription and one-time purchase options, and nearly 50,000 1MD Nutrition customers take advantage of our subscription plans, which can be paused or canceled at any time. Additionally, we provide an 90-day money-back guarantee.
We are glad to hear this issue has been resolved, please reach out to our team at support@1md.org, and we’ll be happy to assist you further and help answer any concerns.
Thank you,
Eric
Customer Service Team
1MD Nutrition"
I want my refund!!
I emailed 1MD to return a shipment and got a reply saying they would send an email with the information to do the return which never happened, after sending a second email I still haven’t heard back, so I removed my credit card from PayPal.
13. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
Hi Helen, thanks for reaching out. We are sorry to hear that this has been your experience. This does not sound like the standards we aim to uphold. We've sent a request for more information via TrustPilot so that we can look into this for you if it has not yet been resolved.
Terrible customer service will not let you cancel
If this product is so amazing, why is there a 30+ minute hold time to cancel future subscriptions? Why isn't there a way to cancel on their site? The fact that paying customers are being help hostage and locked into subscriptions they no longer want is ridiculous. No one ever answers the phone and their inability to provide decent customer service has already taken up too much of my time. The only way to stop them from charging me for a product that I don't want is to cancel the credit card used for the first purchase. Don't let this company take your money!
21. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
Hi D. Watson,
We’re truly sorry to hear about your experience and understand your frustration with the subscription cancellation process. At 1MD Nutrition, we strive to provide excellent customer service, and it’s clear we’ve fallen short in your case. We deeply apologize for the long hold times and for making it difficult for you to cancel your subscription.
We make it incredibly simple for customers to manage and cancel their subscriptions online. You can easily pause, modify, or cancel your subscription anytime through your customer portal with just a click—no need to call or email. However, if you prefer assistance, please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll gladly help you cancel your subscription and address any concerns you may have.
Thank you for bringing this to our attention, and we hope to resolve this promptly.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
It was very hard to cancel my…
It was very hard to cancel my subscription. First I emailed and the reply was various other options none of which were "cancel." I replied that I wnated to cancel and still got another bottle in the mail.
On the website the options were "keep plan" or "skip one month" or "call" which I did. The second time I called (the first time I couldn't hold on long enough to get a person on the line) after waiting 15 minutes I got a representative who helped me cancel my plan.
They may have very good products but I would be careful about a monthly subscription.
1. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
Hi Susan, thank you for your feedback. We have been working toward more efficient and customer-friendly subscription management tools, and feedback like yours helps us toward that goal. We do apologize for the inconvenience.
This company has no integrity.
They give you a cancel button on the website but it wont allow you to cancel. it directs you to a phone number to call to cancel. I called at 5:20 am and hung-up after 30 minutes. they hadn't shipped my order out so I extended it to ship in July. the minute they got my email requesting to cancel they shipped the order anyway. Be careful this company has no integrity.
As far as the product goes I used the Cardio Fit for four months and never felt any difference.
18. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
Hi Wayne, thanks for bringing this to our attention. If you'd like, we'd be happy to check to ensure that future orders have been cancelled if you have not already done so. We apologize for the inconvenience in the cancellation process and hope to have the chance to earn your trust again in the future.
Scammers, although they actually have a decent product…
They actually have a decent product (BalanceMD for me). But they don't have a "cancel subscription" option online.
Actually, they do. It asks you a couple of times if you want to pause or otherwise. When you persist, they tell you that you have to email or phone. Phone is an endless wait. They also have a chat box that does nothing but go in circles.
I suspect that they started as a decent product and either got bought out by scammers, or just became scammers.
If my credit card is charged again, this will go to the CFPB. I have already reported them to the BBB.
Update:
They have gotten back to me below, but don't recognize that their website is deliberately set up to make it impossible to cancel a subscription online. There are multiple complaints about this to the BBB.
2. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
UPDATE: Thanks again for bringing this to our attention. We've assured your subscription is cancelled. We do apologize for the inconveniences, and we've passed your feedback on to the team.
Hi Michael, thank you for your feedback and for bringing this to our attention. Your experience doesn't reflect the high standards we hold for our customers, and we apologize for the wait time on the phone.
If you haven't already spoken with our customer service team to cancel your subscription, please do respond to the request we've sent for additional information. We can help.
SHADY AF
SHADY AF! Stole my money; what subscription? I never signed up for one and called them to cancel; still sending the product.
18. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
UPDATE: Thanks for providing additional information so that we can look into this for you. At the time of your call for cancellation, the order had shipped. Please know that your subscription is cancelled and you will not receive future orders. To receive a refund for the first order that had already shipped, you can return the product and receive a refund. Thank you and please reach out with any questions.
Hi there, we apologize for any confusion in the checkout process. Please know that it is never our intention to deceive our customers. We do offer options for both subscriptions and one-time purchases, and nearly 100,000 customers do take advantage of our subscription options which can be paused or canceled at any time. We do offer an ironclad 90-day money back guarantee to our customers. If you haven't yet, please reach out to our team at support@1md.org so that we can help. We've also requested more information about your case via TrustPilot so that we can look into this for you directly.
REALLY hard to cancel subscriptions
This isn't about the quality of the product, but the behavior of the company.
I did order the bone health supplement from 1MD as a subscription. It took me longer to use all the pills, and I decided it would be cheaper to use supplements CVS, so like many others, tried to figure out how to cancel my subscription. After a lot of digging, I got it cancelled (you have to go through customer support), but not before I got another box of too many pills. I have the email from "Zee" saying: "As requested, your subscription has been successfully canceled. You will not be charged any additional automatic payments, or receive any additional product shipments." That was December 2023.
It's now March, and guess what? Another shipment sent. I'm writing another starchy email, saying I refuse to pay for stuff I don't want and didn't order.
Is this ethical business practice, 1MD?
I will update if I get any traction, but my advice is not to start a subscription with this company unless you have way too much time on your hands.
14. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1MD Nutrition
Hi there, thank you for reaching out and bringing this to our attention. We would happy to expedite this for you so that we can get to the bottom of this. We have requested more information via TrustPilot so that we can dive into this for you.
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Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.