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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Having made an online order for my daughters new senior school uniform I needed to exchange a few items which I'd guessed sizing for. Shayla in the West Byfleet store couldn't have been more helpful,... Näytä lisää

Saanut 5/5 tähteä

From Sending A Email Regarding A Size Skirt Not Stocked Online and Enquiring If It Was Possible To Get One,The Amazing Service Starts From There. The Cusomer Care Given Is Not Only Helpfull But A R... Näytä lisää

Saanut 5/5 tähteä

Brilliant service in store (Leicester) and via direct telephone call with head office in Lincoln. The staff were super helpful and went the extra mile to make sure I had what I needed for my daughter.... Näytä lisää

Saanut 5/5 tähteä

I took my reluctant son to get his new school uniform, which I dreaded nearly as much as he did. Having put it off all holidays I finally bit the bullet today. We were in the queue for a while, but... Näytä lisää

Yrityksen tiedot

  1. Lastenvaateliike
  2. Vaatemyyjä

Erilaisten ulkoisten lähteiden tuottama tieto

Uniform Direct ® are ★ suppliers of School Uniforms ★ . Uniform Direct offer THE COMPLETE SOLUTION for Schools & the LOWEST prices in the industry. Uniform Direct Design, Manufacture, Retail & Supply School Uniforms and Schoolwear accross the UK.


Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

985 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 16 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Worst shopping experience ever

Worst shopping experience ever , qued for over an hour to then Queue for another 40 mins instore, common sense and working in a proactive way to save time and serve people in a timely manner are not a priority neither is customer service .
Saw people Que for an hour to be told they didn’t have the school items that were needed. Nowhere for children to try on clothes which is ridiculous kids were having to try on in front of 40 people . Absolutely soul destroying never want to step in that shop again. How a store runs like this and is still operating is beyond me could make the whole process a lot quicker and streamlined with very little effort.

To add to this , I was forced to refund an item that I had purchased online and then rebuy the product that I needed, hardly ideal with the cost of school uniform not quite sure why an item ordered online can not be exchanged to a different size ???
Was told that the refund would take upto 3-5 working days to be put back into my account
It’s now 10 days later 7 working days and still no refund still do not have an explanation to this have contacted via email and also phoned and refund still not issued .

After calling yesterday I was advised that this would be chased and I would receive an email I have yet to receive this email ?

Called again today and still unsure as to why refund hasn’t been issued and still not given a timeframe of when this should happen ??????

Shocking service how many other parents have been left in this position in the current climate because this business is ran so poorly??

26. elokuuta 2025
Oma-aloitteinen arvostelu
Uniform Direct-logo

Vastaus yritykseltä Uniform Direct

We are sorry to read about your experience. We take all feedback seriously and are keen to clarify how we operate.

At Uniform Direct, we encourage families to shop before the 31st July. This is widely advertised as our recommended order deadline to ensure the fastest, most comfortable service. Customers visiting before then are usually served very quickly, often with a one-to-one personal shopper experience that is increasingly rare in today’s high street.

In the very final week of August, stores can become much busier as demand peaks. While our team works hard to serve everyone as efficiently as possible, queues can be longer at that time of year. We always review staffing, layout, and service processes to keep improving this peak-season experience.

If this review does relate to us, we would welcome the opportunity to discuss it directly - please do get in touch so we can look into it further. If not, and this review was intended for another supplier with a similar name, we would kindly ask that it be redirected to the correct business.

Uniform Direct is a long-established, trademarked brand supplying uniforms to over 400 schools nationwide for more than 20 years. We are proud of our reputation for quality, value, and reliable service, and remain committed to supporting parents and schools.

Thank you for your understanding and for helping us ensure feedback reflects the right business.

Saanut 5/5 tähteä

We went to our local store -Lincoln and…

We went to our local store -Lincoln and been served by Amazing member of staff Agnieszka/ Agnes!!! She was absolutely spot on with sizes. She served us last year and again suggested a right size just judging by eye. Fantastic member of staff, very friendly and with great knowledge! I work at retail myself and I wish she was in my team!

18. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Superb service I made a mistake with my…

Superb service I made a mistake with my order for sons school blazer and uniform direct sorted it quickly and it arrived within 2 days so plenty of time before school starts. Great customer service too would definitely recommend

7. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Granddaughter Uniform Shopping

I thought that shopping for our granddaughters would be time consuming. Jack who helped us knew exactly what was needed. He, mostly, correctly guessed her sizes & swiftly found what we needed. Very professional & friendly.

9. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Excellent communication and super fast…

Excellent communication and super fast delivery. Can't fault that side. Website is a bit clunky on mobile, making it tricky to select multiple items without having to go back to selecting school and starting again.

2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Please read ENTIRE review ref. sizing

The delivery was really fast (2 days after ordering), but the sizing is atrocious. I ordered a size 12 senior girls trousers for my daughter (She’s a size 10 but I sized up just in case). The trousers don’t even go halfway up the thighs. They are NOT designed for anyone with a figure at all. Honestly I think the only way I’d get any to fit her from here is to buy a size 18, which as you can imagine, would cause all sorts of issues for a teenager.

11. kesäkuuta 2025
Oma-aloitteinen arvostelu

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