SwissMade Watch Service Centre Arvostelua 29

Swissmade provide a highly professional service and I cannot recommend them enough. My Ebel watch was seriously damaged by a local repairer and needed a new middle case, service and battery. I am so grateful to Liz and the very skilled craftsmen at Swissmade. They sourced a part and brought my watch back into full repair and working order. They were so helpful and communication was excellent throughout. I will never trust anyone else with my watch and will only use Swissmade in the future. Thank you so much for all your help with this. I am thrilled to have my watch back. 5 stars for such excellent service.

My 2 tone seamaster came back looking brand new. Even the clasp was fixed ( i scuffed it years ago fell over), and it runs perfectly. Would def use for other watches in the future. Fully recommend.

I am so happy. I have had my Tag Heuer watch for 20 plus years and love it. I have taken it to Tag previously as it was losing on average 5 mins per week and they didnt fix it. I noticed it was getting worse and contacted 3 repairers for quotes. Nick was 'on it' fast and pleasant, very knowledgable and willing to answer my questions. No pressure to proceed, just reassurance that if I chose to go ahead that my watch would be in goood hands.
I arranged to take my watch in and met Lawrence who was very helpful and friendly. I received the full quote, agreed to proceed and received updates as we went along. Great service and best of all, my watch looks wonderful and hopefully keeps going for another 20 years at least!

Great response to a small problem, excellent,
thank you

Sent a watch to them for assessment but they didn't even bother taking the back off to look inside before giving me a ludicrous quote.
Their report on the watch's condition was also totally inaccurate.
Extremely disappointing experience.

As I am unable to reply directly to your reply, I have copied it below and responded to relevant points:

Thank you for your feedback. We take all customer comments seriously, but we must respectfully clarify several points as your review does not accurately reflect the service provided.

Our postal diagnostics and assessment service is offered completely free of charge, with no obligation to proceed.
AGREED
As part of this process, we carry out an initial external inspection to determine condition and likely requirements before any intrusive work is undertaken.
AGREED, BUT YOUR COMMENTS ON MY WATCHES CONDITION WERE VERY INACCURATE. THE WATCH IS IN NEW NEW CONDITION HAVING ONLY BEEN WORN A HANDFUL OF TIMES IN 47 YEARS
This is standard practice, particularly where authorisation has not yet been given to proceed further.

The assessment provided to you was based on our professional evaluation at the time of inspection. We stand by the accuracy of our report, which reflects what was observed upon receipt of the watch. Variations in perception of condition can occur, but our findings are documented carefully and consistently across all items we handle.
BLAH BLAH

Regarding the quotation, it was issued based on the visible condition and the potential work required to bring the watch to a fully functional and reliable standard. Our quotes are always transparent and non-binding, allowing customers to make an informed decision without any pressure.
BLAH BLAH BLAH WITHOUT EVEN REMOVING THE BACK COVER

We are disappointed to hear that you feel the experience did not meet your expectations, especially given that the service was provided at no cost.
I COULD PROVIDE THAT LEVEL OF SERVICE FOR NO COST, ANYONE COULD LOL
We would have welcomed the opportunity to discuss your concerns directly and clarify any misunderstandings before this review was posted.

If you would like to revisit the matter, we remain open to a constructive conversation. Unfortunately our numerous attempts to contact you have been unsuccessful.

YOUR SERVICE IS LAUGHABLE. YOU QUOTED ME £695 WITHOUT EVEN TAKING THE BACK OFF!!!

Very trustworthy , very efficient perfect repair

Right from when they arranged pick up of my watch till delivery, they kept me properly updated and informed. Their professional aptitude is top drawer, with reasonable costing

The process of arranging the service for my watch was handled smoothly and quickly. The price seemed a bit high, but it's an expensive watch...

Great communication and good value compared to using Rolex and much quicker service. Cannot fault and have already recommended to others

SwissMade saved my watch! Service was top notch, with clear timelines, updates, and even offering in person collection. I recommend them for anyone else considering a repair or service.

Great job on my vintage Omega Seamaster looks like new thanks

Great service from start to finish. Watch came back like new. I would highly recommend Swiss watch .

A good service from initial quote to the return of my watch in perfect condition.

Excellent update information advising of every stage from acknowledging first contact to return delivery details. Provided quotation for repair work necessary and advised how long it would take. Provided all packaging’s for postage at no additional cost. Watch return in as new condition. Value for money highly recommended this company.First class customer service.

Excellent communication. Speedy, reliable,
A pleasure to deal with.

Serviced and polished my watch to perfection.
Keeps time better than when brand new.
Communications great and kept to their planned timeline.
Many thanks - I will be back in the future

Very pleased with the full service on my Omega watch. Came back like new and I’m thrilled.

Fantastic service. Did an amazing juggling their schedules to meet a personal gift deadline.

These guys are the real deal - professional, knowledgeable, friendly-no task is too small. Recommend 100%

Had a Tissot that fell on the floor and sprung open! It is a few years old, mind. Sent it to Swissmade and after a decent length of time I got my fully serviced, polished watch back looking as good as new.
Highly recommended.
I also own an Omega Seamaster so guess where I will be having that serviced? :-)