I sent Silverstone Karting a long and complicated email regarding multiple bookings myself and my son had made for the next 2 months. I was unsure who we'd booked in, who had completed waivers... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I have used the service s couple of times leading upto the big day. F1 ...Always get a reply in a good acceptable manner and with the right answer for my particular question. I wish all customer serv... Näytä lisää
Yritys on vastannut
We can’t wait for our Experience day! Everything leading up to it has been great- the website is easy to use, the booking process ran smoothly. Eryn was especially helpful when we had an issue with ou... Näytä lisää
Yritys on vastannut
When you intend not to give any support or alternatives to the cancelled kart session you should stop sending these stupid requests for a review. Now you have received 2 times 1 star. If I were you an... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Yhteystiedot
JBC Silverstone Circuit, NN12 8TN, Silverstone, Yhdistynyt kuningaskunta
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Erinomainen
1 t. arvostelua
On vastannut 95 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Customer service
I contacted customer service regarding a stroller inquiry and what to expect when attending the British GT media day event with a small child. I received a very comprehensive and satisfactory response from Elliot. He was very polite and explained what to look out for and what to expect. I am very pleased with the service.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your lovely review. We are really pleased to hear that Elliot was able to provide such a comprehensive and reassuring response to your stroller enquiry for the British GT media day. It is great to know his guidance helped you feel prepared for attending the event with a small child.
We truly appreciate you taking the time to share your experience, and we will be sure to pass on your kind words to Elliot.
I had some questions regarding GA…
I had some questions regarding GA ticketing and Val couldn't have been more helpful. Took the time to call me and explain what was / wasn't available to book. Thank you so much, it is most appreciated.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your lovely review. We are really pleased to hear that Val was able to help answer your ticketing questions and took the time to talk everything through. It is great to know the explanation was clear and helpful.
We truly appreciate you taking the time to share your experience, and we will make sure Val receives your kind words.
Great service from Sue at Silverstone
Once again Sue & the team at Silverstone have provided great service. When you have additional requests for events, it can seem like an uphill struggle but year on year Silverstone have never let my son down with their prompt and accurate service. It provides comfort and reassurance that I know that he can attend the fantastic events that he loves just like everyone else.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you so much for your wonderful review. We are delighted to hear that Sue and the team have continued to provide great service year after year. It means a lot to us to know that our support gives you confidence and reassurance, and that your son is able to enjoy the events he loves. We truly appreciate your kind words and your continued trust in Silverstone. We will make sure Sue receives your thanks, she will be thrilled.
Fantastic customer support
My experience with Silverstone was amazing.
I applied for a PA ticket through accessibility.
My response was amazing, got an email back very quickly and a refund has been processed for one of my tickets
Thank you so much for your help 😊
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you so much for your lovely review. We are delighted to hear that you had such a positive experience applying for a PA ticket and that our team were able to respond quickly. We are really pleased we could help make things easier for you. We appreciate you taking the time to share your experience.
Great speed of reply to my email
Great speed of reply to my email, as I would have preferred a phone number so I could speak to a human, but can not complain as was sorted in no time .
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your feedback, We are really pleased to hear that our team replied quickly and were able to get everything sorted for you in no time.
Brilliant help & support
Thought we had left it too late to get tickets. Sue answered our query. Super helpful, explained everything really week. Found us two good seats. Replied quickly to all my messages. Had tickets booked in no time.
Superb A++
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your fantastic review. We are delighted to hear that Sue was able to help so quickly and clearly, guide you through everything, and secure two great seats for you. It is great to know her prompt replies and support made the whole process easy.
We will be sure to pass on your kind words, she will be thrilled.
Thank you again for taking the time to share your experience.
Sue was so helpful 👍
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your lovely review. We are delighted to hear that Sue was so helpful during your enquiry. We’ll be sure to pass on your kind words, she will be very pleased. We really appreciate you taking the time to share your experience.
Excellent customer service!
A big thank you to Sue Davidson!
I emailed my application for Blue Badge parking pass for my husband and expected to wait a few days for a response. Ten minutes later Sue responded and it was sorted.
We can now look forward to the F1 in July without worrying about mobility issues making the day stressful
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you so much for your lovely review. We are delighted to hear that Sue was able to process your accessible parking application so quickly. We are really pleased this has helped take the worry out of your day, and we hope you and your husband have a fantastic time at the British Grand Prix in July. We will be sure to pass on your kind words to Sue, she will be thrilled.
Quick response
Quick response, both times that I asked for help. And incredibly polite and helpful.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your kind review. We are really pleased to hear that you received quick responses both times you reached out, and that our team were polite and helpful throughout. We truly appreciate you taking the time to share your experience.
I made an enquiry about an Experience…
I made an enquiry about an Experience booking, the booking website was unclear and the process seemed unduly complicated as a result. Sam at customer service was very helpful, only one delay in responses but otherwise replied promptly and effectively.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your review and for sharing your feedback about the booking process. We are sorry to hear that the Drive booking process felt unclear and more complicated than it should have been. We are glad to hear that Sam was able to support you and provide helpful, timely responses throughout your enquiry. We will be sure to share your kind words with him.
Thank you again for taking the time to leave your review.
Contacted customer support and heard…
Contacted customer support and heard back in the time scale given without good information.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your review. We are pleased to hear that our team got back to you within the timeframe given and that the information provided was helpful. We really appreciate you taking the time to share your experience.
Really disappointed
Really disappointed, due to already spending a lot on our tickets my son and I didn’t add the insurance as we thought there was no way we would need to cancel. Had wonderful news my daughter in law in pregnant and due date is 5th July so contacted Silverstone in December as soon as we found out as my son and I were unable to go and told nothing they can do as we didn’t take the insurance. Seems very harsh considering there was plenty of time to re sell and obviously genuine unforeseen reason.
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for taking the time to share your feedback, and many congratulations to your family on the wonderful news of your daughter‑in‑law’s pregnancy.
We are very sorry to hear of your disappointment, and we completely understand how frustrating this situation must feel, especially with such a genuine and unexpected reason for no longer being able to attend. We appreciate you contacting us as soon as you found out, and we are sorry that we were not able to offer a refund or exchange on this occasion.
As outlined at the time of purchase, tickets for the British Grand Prix are non‑refundable unless Ticket Protection is added at checkout. This optional cover is designed specifically for unforeseen circumstances, including medical situations, and is handled by a third‑party provider. Without this protection, we are unfortunately unable to offer refunds or change-of-mind cancellations, even when the situation is entirely genuine. We recognise how difficult this can be in circumstances like yours, and we are sorry for the upset this has caused.
Although we cannot overturn the policy, we do appreciate you taking the time to share your experience.
Thank you again for reaching out, and we wish you and your family all the very best with the exciting arrival in July.
A fast response to my request to…
A fast response to my request to upgrade to grandstand from GAPlus and val was extremely helpful with the whole process many thanks
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your feedback. We are delighted to hear that you received such a fast response to your request. It is great to know that Val was extremely helpful throughout the process. Many thanks for taking the time to share your experience.
Fantastic Service
The response to my query was very quick and helpful. Katie was superb answering my query and was very polite. Always find the enquiries and customer services teams fantastic.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your fantastic review. We are really pleased to hear that Katie was able to respond so quickly and helpfully, and that she answered your query so politely. It is great to know you consistently find our enquiries and customer service team fantastic, your feedback means a lot to us.
Thank you again for taking the time to share your experience.
Great service …
Great service when you need to chat to someone with any concerns regarding tickets or general advice
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your kind review. We are really pleased to hear you received great service when reaching out. Our team is always here to help, and it is wonderful to know the support you received made a positive difference.
We really appreciate you taking the time to share your experience.
disappointing
said somebody would ring back with my request 7 days later no communication
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your review. We can see that our Customer Service team responded to your original enquiry, but we are really sorry to hear that you have not received any follow‑up regarding the message that was forwarded on. It is disappointing to hear that there has not been any communication. This is not the experience we want for you, and we appreciate you bringing it to our attention. Please contact us to get this raised for you again.
Excellent response by Silverstone
I emailed Silverstone to arrange parking and they responded same day.
I spoke to a lovely lady called Val & she sorted out parking for us. Val was very helpful & a credit to Silverstone.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your lovely review. We are really pleased to hear that you received a rapid response and that Val was able to arrange your parking so smoothly. She will be delighted to hear your kind words.
We appreciate you taking the time to share your experience and look forward to welcoming you to Silverstone soon.
Brilliant customer support
Brilliant customer support
Sam from the support team was absolutely first class
Made us feel special and valued as a customer
Huge well done and thanks
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your fantastic review. We are delighted to hear that Sam provided first‑class support and made you feel valued as a customer. We will be sure to pass on your kind word, they will mean a lot to him.
We really appreciate you taking the time to share your experience.
Always there for helping Sue was really…
Always there for helping Sue was really good she help me for the pass 3 days … one thing I don’t like it’s the price way to expensive, even for disabled people I paid 330£ for ticket … but anyway I will be there for the 5 times this year and I love it Forza Ferrari we can win again at silverstone just like 2022 and I was there to witness so happy Forza Ferrari sempre e comando
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you so much for your kind review, and for sharing your experience. We are really pleased to hear that Sue was able to support you over the few days, we will make sure your lovely feedback is passed on to her.
We truly appreciate your loyalty in joining us for your fifth visit this year, and it is great to hear how much you love the Silverstone atmosphere.
Thank you again for taking the time to leave your review. We look forward to welcoming you back to Silverstone.
A very good experience with customer…
A very good experience with customer services when sorting out accessible tickets and parking. It is slightly long winded way of buying all the tickets first then exchanging them for the accessible variant and then getting a refund when applicable. Though having proper checks ensures the ticket holders have a genuine disability. I am not complaining at all.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your kind feedback. We are really pleased to hear you had a very good experience when arranging your accessible tickets. Our team works hard to make the process as smooth and supportive as possible, and it is great to know you felt well looked after. Thank you again for taking the time to share your experience, and we hope you have an amazing time at the event.
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