Do not buy from Goldenwarm. Everything is dropped shipped from China and expect long delays to receive any items. After 21 days we requested they cancel the order as it’s taken too long and... Näytä lisää
Yritys on vastannut
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Difficult to write a full review as I haven't yet received my handles ordered on 3rd April. Apparently according to the tracking service, they've been sat with Yodrl since 8th April. Hopefully I'... Näytä lisää
Yritys on vastannut
I'm in the middle of a full kitchen remodel and decided to paint my existing cabinets instead of buying new ones. The game-changer? Updating ALL the hardware. I chose Goldenwarm's long b... Näytä lisää
Yritys on vastannut
I really love how these look on my cabinets, the brushed gold has a high-end feel that isn't too shiny or "fake" looking. They’ve got a nice weight to them and don’t feel like cheap, hollow plastic, w... Näytä lisää
Yritys on vastannut
3,5
Keskitasoinen
200 arvostelua
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I placed an order for cabinet handles…
I placed an order for cabinet handles for a new home. The order said it was shipped within 24 hours and gave me a tracking number. 3 weeks after I can not get anyone to answer from company and the tracking number says it's in New York and no new updates. I'm contacting my credit card Monday and reporting it as a fraud and requesting a 100% refund.
24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Hi,
Thank you for reaching out. We completely understand your concerns.
Just to clarify, we actually received and replied to your emails promptly — once on May 8th and again on May 11th — both times providing you with the latest tracking updates. Please kindly refer back to those emails for the full details.
According to the latest tracking information, your package was delivered to your mailbox on May 14th. We recommend double-checking the mailbox and surrounding areas. If you still can’t locate it, you may also want to check with others in the household or your local post office.
Let us know if you need help verifying the delivery.
Best regards,
Terrible experience
Terrible experience and company. I got email from them that they can’t complete my order because some of the items are out due to material issues. I asked to be fully reimbursed. No answer for over a week and I placed over $500 order through their website. Stay away from this company…. They seem aweful
21. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Hi,
We sincerely apologize for the inconvenience you’ve experienced and understand your frustration. We strive to offer the best service and regret that we didn’t meet your expectations this time.
Regarding your order, we are currently working to resolve any material issues, and we deeply regret any delays in communication. Please know that your refund request is important to us, and we are doing everything we can to address it promptly.
We will make sure your concerns are handled immediately.
Thank you for your patience, and we appreciate your feedback as it helps us improve.
Best regards,
Not a genuine company ,beware !!!!!
This company isn't genuine & you need to avoid at all costs .l ordered some gold wardrobe handles that arrived direct from China & were nothing like advertised ,extremely cheap quality ,l have contacted them at least 5 times about this ,they offer constant discounts to keep then & if you decide not to they say you need to ship back to China at your own expense ,do not purchase anything from this company ..
24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Hi,
We’re truly sorry to hear about your experience, and we appreciate you bringing this to our attention.
Our goal is always to provide high-quality products and customer service, and we regret that we fell short in your case. We understand your frustration regarding the product quality and return process, and we’re reviewing your communication history to see where we could have handled things better.
We strive to make this clear and ensure our listings reflect the actual product accurately. That said, if the product you received did not meet your expectations, we’d still like to make things right.
Please feel free to reach out to us directly again — we’re happy to offer a resolution that works for you, whether it’s a replacement or further compensation. Your satisfaction matters to us.
Sincerely,
brass fridge handle
Ordered a handle for a drinks fridge in gold, unfortunately it didn’t fit, contacted the company and the matter was resolved for both parties, so no issues here
21. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Hello,
Thank you for your 5-star review! We're glad to hear that the issue was resolved to your satisfaction.
If you ever need anything else in the future, feel free to reach out.
We truly appreciate your feedback and your support!
Don’t order here
Shipping took nearly a month & I had a deadline so I had to get hardware elsewhere.
Just now they’ve informed me that in order to refund I will have to send the items to china at my own expense - which will be greater than the amount owed for the return.
18. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Dear Customer,
We sincerely apologize for the delays and inconvenience you experienced with your order.
We understand how frustrating it is when shipping issues impact your deadlines, and we regret that we fell short of your expectations.
Regarding the return process, we’re sorry for any confusion or added frustration. While our standard policy requires returns to be sent back for refunds, we’d like to explore a better solution for you.
Please contact our support team directly at claire@goldenwarm.com so we can address this personally and find a resolution that works for both parties.
We value your feedback and will use it to improve our shipping and return processes. Thank you for giving us the opportunity to make things right.
Best regards,
AVOID AT ALL COSTS
BEWARE RETURNS TO CHINA
If I had known that returns must be made to China (at great expense), I would never have ordered from this company.
The website gives no indication that it is is is not stated on their website which is very poor customer service.
15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Dear Customer,
We sincerely apologize for the frustration caused by our return policy.
You’re absolutely right—this should have been clearly communicated on our website, and we regret that it led to a negative experience.
Transparency is important to us, and we’re taking immediate steps to update our policies and ensure this information is prominently displayed for future customers.
Regarding your return, we understand that shipping costs to China can be prohibitive. Please reach out to our support team at claire@goldenwarm.com so we can explore alternative solutions, such as a partial refund or store credit, to avoid further inconvenience.
We appreciate your feedback, as it helps us improve. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.
Best regards,
I ordered some wardrobe doors handles…
I ordered some wardrobe doors handles from Goldenwarm, they arrived with in a week. The handles are really good quality and exactly what I was looking for. I unfortunately ordered the wrong size, I will definitely be re ordering in the correct size. Customer service team have been really helpful!
9. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Dear Customer,
Thank you for taking the time to share your positive experience with us.
We’re delighted to hear that you are pleased with the quality of our wardrobe door handles and that they arrived promptly.
Mistakes happen, and we’re glad our customer service team could assist you. We look forward to your reorder and are always here to help with anything you need.
Warm regards,
The Goldenwarm Team
Gold Kitchen Cabinet Door Pulls with Backplate
These handles are packaged separately, there are no scratches, the gold is bright gold, please note
2. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Hi,
Thank you for your kind review! We're glad to hear that the gold kitchen cabinet pulls arrived well-packaged and in perfect condition.
We appreciate you highlighting the bright gold finish—it's one of our favorite details too! If you ever need assistance in the future, we’re here to help.
Warm regards,
Goldenwarm Team
Don’t use this company
Despite the name and only shipping to the UK, this is not a UK based company. If you change your mind when your order arrives and the item isn’t quite right, and want to return something, you are expected to send it back to China. Nowhere in their returns policy do they say returns must be sent to China. I am happy to items back to a UK address at my expense, I am not asking them to cover the shipping for an item that is not faulty. It also took a week before they would even provide me with that address.
19. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Hi,
We’re very sorry to hear about your experience and truly regret any frustration caused.
We understand that the return process may not have been as clear as it should be.
We appreciate your feedback and will work on improving the clarity of our return policy.
That said, we always strive to assist our customers in the best way possible.
If there’s anything we can do to make this right for you, please reach out to us directly—we’d be happy to help.
Best regards,
Great quality handles at a great price
Drawer pulls are stylish and add character to my furniture. Shipping took a bit longer than expected, but worth the wait.
4. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Hi,
Thank you for your kind words!
We're thrilled to hear that you love the quality and style of the handles. We appreciate your patience with the shipping time and are glad to know it was worth the wait.
Enjoy your new drawer pulls, and let us know if you ever need anything else!
Best regards,
Great set of pulls
Very satisfied with the various hardware options. The delivery process was smooth and worry-free. I will repurchase next time if I need it.👍
4. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Dear Customer,
Thank you so much for your fantastic review!
We’re thrilled to hear that you’re very satisfied with the hardware options and that the delivery process was smooth and worry-free. Providing a seamless experience and high-quality products is our goal, and your feedback truly makes our efforts worthwhile.
We’re honored by your intention to repurchase in the future, and we look forward to serving you again whenever you need us. If you ever have questions or need assistance, please don’t hesitate to reach out.
We truly appreciate your support and trust!
Warm regards,
Beautiful handles
Excellent craftsmanship on the cabinet knobs, and they perfectly match my kitchen decor.
1. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Dear Customer,
Thank you so much for your kind words and 5-star review!
We’re delighted to hear that you’re happy with the craftsmanship of the cabinet knobs and that they perfectly complement your kitchen decor.
It’s always our goal to provide high-quality, beautifully designed products that enhance your space, and we’re thrilled that we could meet your expectations.
Your satisfaction means the world to us, and we truly appreciate your support. If you ever need assistance or have questions in the future, please don’t hesitate to reach out.
We’re grateful for your trust!
Warm regards,
Arrived on time and price fantastic
Arrived on time , service and price excellent. Little dubious with reviews saying long delays but I was prepared to wait. Took about 9 days so brilliant
13. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Hello,
Thank you so much for your kind words! We're delighted to hear that you’re happy with the service and pricing. We truly appreciate your patience and trust in us. If you ever need anything in the future, we’re always here to help!
Most elegant, beautiful drawer pulls
I recently ordered Luxury Zinc Alloy Cabinet Handles in tea gold and once again impressed with the quality and delivery. I had installed their drawer pulls for my kitchen almost a year ago and they still look brand new ( no fading or losing color). These ones look beautiful and goes so well in my master closet which has a vintage look. Absolutely love and 100% recommend these products
10. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Dear customer,
Thank you so much for your wonderful review!
We're thrilled to hear that you love our Luxury Zinc Alloy Cabinet Handles and that your previous purchase still looks as good as new.
It’s great to know they complement your master closet’s vintage look perfectly!
We truly appreciate your support and recommendation. Enjoy your beautiful space!
Avoid at all costs
Avoid at all costs. I don't know if I'll ever receive my items. Been waiting weeks for a simple order, their return emails are a joke.
Scum.
7. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Hello,
We sincerely apologize for the delay and any frustration this has caused. We understand how important timely delivery is and are actively looking into your order.
Could you please provide your order number so we can check the latest shipping status for you?
We appreciate your patience and would love the opportunity to make things right.
Terrible service…
The service I received from Goldenwarm was nothing short of appalling. The item and showed as in stock and available for delivery within6-10 days. After three weeks of waiting I contacted them to be told the item was out of stock but could be shipped a week later. I agreed to wait. I wasn’t advised that item had been shipped until I chased them again. Over five weeks after my original order a package arrived containing only part of my order. Again only after complaining was I advised that my order had been shipped in two parts. One five days after the first. Upshot is, if you want to know when you’ll get your item, or you want it delivered quicker than two months probably dont order from here.
21. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Dear Customer,
Thank you for your feedback. We're truly sorry to hear about your experience and the delays with your order.
We understand how frustrating this must have been and appreciate your patience.
The delay was due to an unexpected stock issue, and we should have communicated more proactively about the shipping timeline.
We sincerely apologize for any inconvenience caused. Your feedback helps us improve, and we are working on enhancing our stock management and communication to prevent such issues in the future.
If there's anything we can do to make this right, please let us know.
We value your business and would love the opportunity to provide a better experience next time.
Best regards,
Lovely
I ordered black and gold Nordic handles in three different sizes for my new kitchen cabinets. The have a nice weight and my contractor had no trouble installing them. The shipping takes time. I ordered sample on standard shipping first. That took a couple weeks. I paid for expedited shipping for my main order and that took about a week.
11. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Dear Customer,
Thank you for your kind review!
We're delighted to hear that you love the black and gold Nordic handles and that they worked well for your new kitchen.
We appreciate your patience with the shipping times and are glad the expedited option worked better for your main order.
If you ever need anything else, feel free to reach out. We’d love to serve you again in the future!
Best regards,
Updated my old cabinets with new paint and pulls
It is very well made and very comfortable to hold and open the cabinet. It is very pretty and makes the cabinet so attractive.
24. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Hello,
Thank you for your wonderful review! We're so happy to hear that the new pulls added a stylish touch to your cabinets. It’s great to know they are both beautiful and comfortable to use!
Enjoy your updated cabinets, and feel free to reach out if you ever need anything else.
Best regards,
Great Quality
Just added these cabinet knobs to my brand new kitchen and I’m so glad I did! They look amazing—simple but stylish, and really give the cabinets a fresh, modern vibe. The quality is top-notch, and they’re super easy to grab and use. Installation was quick, too.Highly recommended!!!
27. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Hi,
Thank you so much for the wonderful review! We're so glad to hear the cabinet knobs added that perfect touch to your new kitchen. It’s great to know that they brought both style and functionality to your space. Your recommendation means a lot to us!
If you have any more projects or need anything else, don't hesitate to reach out!
Best regards,
LOVE
Highly recommend this product. Both inexpensive and substantial. Made a huge difference to our furniture piece and truly makes it look more expensive looking
17. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Goldenwarm
Hi,
Thank you so much for the amazing feedback! We're thrilled to hear that the handles made such a big difference to your furniture and gave it that upgraded look. Your recommendation means the world to us!
If you ever need anything else or have more projects coming up, feel free to reach out. We're always here to help!
Best regards,
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