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Roadtrips Arvostelua 207

TrustScore 5/5 tähteä

4,8

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

We found Roadtrips through a travel agent when we made a last minute decision to attend the Indy 500. We were lucky enough to snag the last opening available and I still don’t know how that happened-m... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Our trip to the Indy 500 was fantastic! We met Greg, our Road Trips representative, in the lobby of the Westin Hotel. Accommodations were great, walking distance to all the restaurants, shops and the... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

The trip was well organized and the on-site staff was friendly and helpful. I didn't give a five star rating because we had an issue with our Indy 500 race tickets. The tickets weren't recognized a... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Brian and Alan were great! They did a good job of keeping us informed about the schedule of events and went out of their way to communicate with us and make things smooth and easy! The hotel staff a... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Matkatoimisto
  2. Matkanjärjestäjä

Tietoja yrityksestä Roadtrips

Yrityksen kirjoittama


 




For over 30 years, we’ve been designing personalized luxury travel experiences to the biggest and most sought-after sporting events in the world. We take great pride in providing all our guests with unique and memorable sports travel experiences that create lifetime memories. Our knowledgeable team takes care of all the small details to allow our guests to relax and enjoy the incredible atmosphere surrounding these premier events and their fascinating host cities.

Yhteystiedot

4,8

Erinomainen

TrustScore 5/5 tähteä

207 arvostelua

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Saanut 3/5 tähteä

Indy 500 2018 - Gasoline Alley Suites

The booking processes was very efficient. Greg and Jeff were very good hosts. As this was to be a "bucket list", possibly once in a lifetime trip, we sprung for the Gasoline Alley suites, and based on the price tag, our expectations were high. We actually thought the suite provided inside seating with a view of track for all suite ticket holders. This is not the case. There are seats provided with this great view, but they only accommodate a portion of the ticket holders. Adequate seating is provided on the roof, and suite ticket holders may come in the suite as desired. When we entered the suite, there was hostess of sorts, but not affiliated with Roadtrips. In fact she had never heard of Roadtrips, and looked at us like we were gum on her shoe when we said we with Roadtrips. Earlier visitors to the suite had "saved" EVERY seat, and it appeared that there would be no place inside for us to sit. When we questioned this, we were told that seating was on the roof. When we enquired about being seated inside, we were basically told that if we wanted to watch the race on TV we should have stayed home. Another Roadtrips guest, who walked with a cane, was told by another guest that she couldn't sit in a particular seat because it was taken. As the day wore on, it became apparent that we were simply going to ignore the saved seats, and as it turned out, this was not a problem. People were in and out of the suite all day, and ultimately we met many nice people, and the catering was very good. The early arrivals apparently felt they were entitled to save all of the seats, and sadly, the folks taking care of the guests did nothing to dissuade them, and were not particularly welcoming to guests who were not with Shell or Penske. At this point, no one on the Roadtrips staff could run interference for us, as they did not have access to the suite. (Our host mentioned on the bus to the event that he had never been in one the suites. We were sort of expecting our suite to be a "Roadtrips" suite.)

When we booked this event, we "treated" ourselves to one of the best available packages, not because we have money to throw away, but because we wanted a truly special once in a lifetime experience. While our Roadtrips hosts were great, our race day event was anything but a "VIP" experience. Our day started with us feeling like we very foolishly spend a LOT of money for seats on the roof, with access to a suite with no available seats. Again, it was the staff taking care of the suite, and not Roadtrips personnel that were unwelcoming. However, we booked through Roadtrips instead of trying to piece the trip together ourselves so that this kind of thing would not happen.

30. toukokuuta 2018
Oma-aloitteinen arvostelu
Roadtrips-logo

Vastaus yritykseltä Roadtrips

Thanks for your feedback, Marcha. We always want to deliver exceptional experiences for our guests and we are sorry to hear about your disappointing stay at your Los Angeles hotel during the MLB All Star event. We will be sure to notify our contacts at the property to discuss the points that you have mentioned. We will also reach out to you directly to discuss a resolution to your concern, and we hope we’ll have the opportunity to fulfill another sports travel experience for you in the future.

Saanut 5/5 tähteä

Super Bowl 52 package

I booked a Super Bowl 52 package through this company and it delivered on all levels. The hotel was right in the middle of the action, the tail gate party was really crowded but lots of fun and the food was really great! Our hosts Jeff and Greg were fantastic and very helpful as was Kate who helped me put the package together. Would highly recommend this travel company if you wish to attend a major sporting event.

6. helmikuuta 2018
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I have traveled with Roadtrips for …

I have traveled with Roadtrips for about a dozen excursions and they never fail to deliver excellent tickets, comprehensive service, and an unforgettable weekend. THANKS AGAIN! I highly recommend them!

19. heinäkuuta 2017
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

First time users of Roadtrips We would …

First time users of Roadtrips We would highly recommend them to new users. Our trip to the Bermuda and the America's Cup was awesome due to Roadtrips. We were scheduled to go on a spectator boat on Sat/Sun. But when we went to the dock to board we were told to stand back. Roadtrips arranged for us to NOT board the spectator boad with a 100+ people; but instead, we boarded a 92' yacht with only 25 or so people on board. We had the same yacht on Sunday with even less people and again on Monday with barely 12. Roadtrips made our bucket-list one of the best adventures we have had. We look forward to another adventure using Roadtrips as our guide.

24. kesäkuuta 2017
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Road Trips was excellent

Our travel agent booked us to the Indianapolis 500 via Road Trips.
I cannot say enough good things about Road Trips. Everything went
according to schedule and was 100% accurate. Kate from Road Trips was on site to answer any and all questions. In addition she touched base with us more than once while in Indianapolis to be sure we were ok and asked if we needed anything. I would book through them again without question.

12. kesäkuuta 2017
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Grand Prix Monaco 2017

My wife and I had a great time in Monte Carlo. Airline delays spoiled our helicopter ride in, but Duane and the Roadtrips team arranged a late night car and driver to bring us to the fabulous Hotel Hermitage. Great viewing from the yacht and the terrace. Personal escorts to venues were most appreciated. We look forward to more Roadtrips roadtrips.

2. kesäkuuta 2017
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

2017 Indy 500

Roadtrips planned our Indy 500 trip. We were all first time visitors (6). RT did a fantastic job of communicating with us throughout the pre-visit process. When we arrived, we were greeted by RT personnel. We were given 3 hotels options. The one we selected was downtown, close walking distance to bars/restaurants. Transportation to the race was great and our seats were awesome (Penthouse B). There were 2 RT reps that were with us the entire time and were very helpful. All in all, a fantastic trip. Well done. Bucket list - check!

30. toukokuuta 2017
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Samantha and Laura lovely

Samantha and Laura lovely, but inadequately prepared. Thursday evening cocktail party was run by the Galt House, not Road Trips. We did not meet anyone on the tour until Friday evening and then only five other people.
The Galt House has a lovely location, but is in dire need of updating. Bureau drawers did not close, no hook on back of bathroom door, and the hotel employees had very little knowledge of either the hotel or the surrounding neighborhood. And their English speaking was poor.

Food at hotel mediocre, slow service, but pricing was fair.

The transportation to and from the track was only OK

The Bourbon Trail part to Makers Mark was lovely, their tour guide (Jeannie) excellent, the lunch at some club was buffet style and second rate. Desserts stale. Also too long. Did not need the Barton stop. Too industrial! I would have preferred lunch in the quaint town.

I expected more than just a hotel room and derby tickets!

8. toukokuuta 2017
Oma-aloitteinen arvostelu
Roadtrips-logo

Vastaus yritykseltä Roadtrips

Thank you for taking the time to provide us with feedback about your recent Kentucky Derby experience. And thank you for letting us know about the aspects of your trip that could have been better. Client feedback is an important component of our process of continual improvement.
Regarding your feedback that pertains to Roadtrips service, we have shared your comments with our staff and we will review them as part of our post-event evaluation to make recommendations going forward. For the portions of your feedback that pertain to the hotel property and bourbon tour, we will be sure to pass those thoughts along to those parties directly as well. If you’d like to discuss anything further please feel free to reach out to me at kate.burzynski@roadtrips.com.

Saanut 2/5 tähteä

Samantha and Laura were very pleasant

Samantha and Laura were very pleasant, however I was very disappointed in the trip overall. I am not sure what you mean by friction, but the tripped lacked on all counts.
The hotel was shabby and run down, the food was not good, and we hardly knew we even belonged to a tour group. Unlike all other tour groups at Galt House, we did not even have name tags. Our excursion to Makers Mark was enjoyable and well doneI The hotel run cocktail party on Thursday evening was weak. Samantha and Laura did invite us to have drinks at AJ's on Friday evening which was kind of them.

I expected more from Roadtrips as I usually travel with Tauk and found them to be superior to Roadtrips.

8. toukokuuta 2017
Oma-aloitteinen arvostelu
Roadtrips-logo

Vastaus yritykseltä Roadtrips

Thank you for taking the time to provide us with feedback about your recent Kentucky Derby experience. And thank you for letting us know about the aspects of your trip that could have been better. Client feedback is an important component of our process of continual improvement.
Regarding your feedback that pertains to Roadtrips service, we have shared your comments with our staff and we will review them as part of our post-event evaluation to make recommendations going forward. For the portions of your feedback that pertain to the hotel property and bourbon tour, we will be sure to pass those thoughts along to those parties directly as well. If you’d like to discuss anything further please feel free to reach out to me at kate.burzynski@roadtrips.com.

Saanut 5/5 tähteä

The best decision I made was to book …

The best decision I made was to book through Road Trips. They are terrific to work with and keep you well informed on everything. The entire staff is extremely knowledgeable and such a pleasure to deal with. I highly recommend them !!!

11. huhtikuuta 2017
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Super bowl 51

Overall a good experience. Felt the overall price was higher than it should have been. Example: paid $695 per ticket for a party. Face value of ticket was $395. Making a profit is ok but this was too much.

Staff was usually helpful, but did rely more on hotel staff for local dining facilities and hot spots.

20. maaliskuuta 2017
Oma-aloitteinen arvostelu
Roadtrips-logo

Vastaus yritykseltä Roadtrips

Thanks so much for your feedback, we really appreciate it! Our hosts mentioned they really enjoyed meeting you in Houston. Regarding your tickets, they were not available at face value so we paid a premium to get them for you. All the best!
Kate Burzynski

Saanut 5/5 tähteä

Superbowl tickets for two couples

Although I thought the package should include a bit more services, Brian and Kate kindly helped me every step of the way! I would surely contact them for future events. Thank you for everything!

20. helmikuuta 2017
Oma-aloitteinen arvostelu

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