Pleo - Danmark Arvostelua 175

Terrible experience! Customer service is based in India and doesn’t understand our issues at all. For several months we’ve been trying to get in touch with a “customer success manager,” but it never happens – he never calls or writes back. Now we’re stuck with three months of purchases on our two Pleokort cards that we still can’t get recorded. Extremely frustrating and completely unacceptable!

After experiencing credit card fraud, the Customer Support – especially Jozef – was extremely helpful and reassuring. He guided us through every step of the process clearly and efficiently. While the case was still under investigation, we received a temporary refund, and shortly after, we were informed that the chargeback case had been resolved in our favour and officially closed. Excellent service throughout – fast, transparent, and supportive.

El funcionamiento de la aplicación muy bien durante todo el proyecto, atención muy buena por parte de Andreina que ha sido la que ha gestionado la cuenta y muy amable.

Siempre han tenido una buena respuesta y soluciones para las incidencias habidas en el proyecto.
Muy buena compañera Andreína

Har været stor fan af PLEO i flere år. Men nu efter, at de har sendt vores penge til en bankkonto, der ikke er vores og bare siger, at det er de sørme kede af, er jeg pænt skuffet og temmelig rystet.

Very dedicated and hands on service for a great product.

I lost my pleo cards. This was naturally my own fault.
I close card number 1.
I cant recall the code for card nummer 2.
I request new login code.
I dont get an sms
Pleo thinks that reseting my phone helps, really?
Pleo now closes the login for 24h, but my card is still not closed.
The chatbot is helpless as i cant login to use it. And the front page chatbot is less than ideal for anything.
Try the telephone number. Nope, 1 hour in queue with no luck.
How is this supposed to be a financial company.
We are now actively moving all of our 3 companies away from the pleo platform. We can not be in a situation where a card can not be closed.

Selve produktet er OK, men kundeservice er outsourcet til Goddaw-mand-økseskaft-service i Indien.
Kan ikke anbefales til foreninger og andre med bestyrelser som ofte skifter medlemmer.

Vi har været kunder i 3 år men overvejer at skifte væk fordi Pleo konsnat truer med at lukke vores konto med nye uforståelige og ikke-forhandlingsmulige krav til dokumentation.

I had a fraud case that was both stressful and time-sensitive — and Jozef handled it insanely well. From the start, he was sharp, responsive, and clearly knew exactly what he was doing. He not only resolved the issue quickly but also kept me informed throughout, which made a huge difference. I’m beyond happy with the outcome and genuinely grateful for his help. Couldn’t recommend him more highly — thank you, Jozef!

Kunne ikke få det til at fungere for mig. Har desværre ventet 4 uger på at få mine penge igen, og venter stadig ….
Kundeservice er ikke til at få fat i og er kun engelsk talende.

Pleo virker fint, men når der er udfordringer er der ingen hjælp at hente.

Vi har ventet i 8 dage på at få løst automatisk top up, hvilket har haft store konsekvenser for vores forretning.

Muchas gracias a Diego Ospina por la atención y la agilidad en su ayuda.

Løsningen fungerer egentlig ganske glimrende, men hvis der er behov for at kontakte support (glem den chatrobot de tilbyder) - så er det helt umuligt. Det var et af de væsentligste argumenter for at finde noget andet og billigere.

Vi har derfor valgt en anden løsning og efter at have brugt chatgpt til at hjælpe med at finde en kontaktmulighed til Pleo, fik jeg sendt en opsigelse afsted.
Det skete d. 29. april og har ikke hørt fra Pleo udover et standardsvar om, at Customer Succes Manager kommer retur... Efter gentagne opfølgninger, stadig ingen kontakt.
Vi er ikke verdens største selskab, men det virker en anelse useriøst fra deres side...

We have used Pleo for a number of years. The solution works well - and when we started there were few good alternatives.
It is however also a quite expensive solution, and no longer "one of a kind". There are cheaper and equally good options out there.
All the best from a former customer.

man kan ikke lave konto udtog for året,
ingen svare på tlf.
tilbageførings formular et lavet , så den forhindrer dette
de beder om et kontoudtog man ikke kan lave. man kan ikke tast beløb i beløbsfeltet det er låst.

Systemet virker fremragende, men deres service og account management er gået fra at være nærværende, dansktalende til ikke eksisterende

Customer service is top.

We have been using Pleo for years with no issues. Recently we have had to file a claim case.

Jozef Brodala from the Pleo team helped us with the claim case in a very professional manner.

support er ikke eksiterende - chatbot ubruglig

Useriøst at man ikke kan få telefonisk kontakt med Jer, når der er brug for det.
I må gerne kontakte mig så jeg kan få det indsatte beløb retur og få Jer slettet igen.