Nosto Arvostelua 3

Slow onboarding and unclear guidance led to redoing the integration. Caused delays and extra costs. Not a great start.

Incredibly expensive for what it is, and I'm not convinced that they actually have any staff working for them.

They changed the service mid-contract so that rather than one dedicated account manager (as specified on the contract), we would have a faceless team managing our account. When we complained about this, we were told it would be removed from our next invoice.

Before the contract renewed, we decided within the organisation to move away from Nosto. It took SIX emails to get any kind of response. Eventually we received a response confirming our cancellation. And now we have received another 10k invoice for next year's services, including the one they were supposed to remove even if we'd continued.

I'm now up to my third email trying to get a response from them to cancel the invoice and raise a credit note.

Unless you love wasting your time with non-responsive companies who don't appear to have anyone actually working for them, I wouldn't bother. The app itself has been pretty good, but there are other equally good options out there for less money. The company hasn't shown us anything over the 4 years we've been with them that justifies their premium price point.

We are just in the set up stage and so far annoyingly its one star rating from me. Nosto were slow to move on getting us sorted when we signed up with well over three months until launch date. We were then mis-directed by their team on how to integrate which has meant we need to redo the whole integration with around ten days to spare. Its cost me a lot more with our development partners and a whole laod more stress. I hope it is not a sign of the times to come as i know our ecommerce team were really looking forward to the functionality it offers.