Normally i would wait for the package to come, but right now i am in the middle of waiting for the arrival and so far not great experience. The company is working with Fedex (delivery company) extre... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The shoes are ok but they should let the customer know up front that there is a 30% tariff that occurs before USPS delivers the product. This added to the original price makes it not worth bothering w... Näytä lisää
This is the second pair of shoes I have ordered and am currently awaiting delivery. I have worn the first pair regularly and am delighted with their quality and hard-wearing manufacture. I had an issu... Näytä lisää
Placed my order and received excellent customer care informing that I was ordering from UK which meant extra charges at the border would be added. Not Manebi’s fault. Order received very quickly, a... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Manebí is a Milan-based lifestyle brand offering cool and fun collections for those chasing the sun around the world. From the constantly evolving footwear collections, to beachwear and accessories, everything at Manebí is carefully designed and produced with love and passion to celebrate the exciting vibe of an endless summer, as well as the eternal pleasure of traveling. SEE YOU AT THE BEACH (ALL YEAR-ROUND)
Yhteystiedot
Milano, Italia
- +39 3459975355
- support@manebigroup.com
- manebi.com
3,5
Keskitasoinen
709 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 50 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Manebí
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
No respode ni Manebi ni GLS
Mi producto enviado desde Italia por GLS nunca llegó. MANEBI no contesta (sólo con respuestas automáticas inútiles) - GLS lo mismo. Mi intento de conseguir un reembolso tampoco tiene respuesta
20. maaliskuuta 2025
Oma-aloitteinen arvostelu
Customer service case 279942
Customer service case 279942. Despite a confirmation from customer service that the returned sandals have been approved by the quality control team that they were defective, I’ve received an email today that the refund is placed on hold because the “FREE” keychain was not returned (by mistake) until I ship it back. I am very disappointed with this brand after the inconvenience I’ve been through of returning my “birthday sandals” and going through the longest return process ever, they are claiming a stupid free keychain. Unacceptable. Very upsetting!
10. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
Fast delivery
Fast delivery, good quality! Please return more colorful espadrilles with prints:)
4. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
Vastaus yritykseltä Manebí
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
Love these shoes!
3. helmikuuta 2025
Vastaus yritykseltä Manebí
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
CCare estremamente gentile e preparato!
25. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
Great shoes
I am Manebi customer for a couple of years. The style, quality, materials of shoes are amazing, love it. Highly recommend! The customer support is helpful and responds fast. Definitely one of my favorite shoe brand for summer.
24. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
Amazing products and customer service
I have been a Manebi customer for a few years now and placed multiple orders. The quality of both clothes and espadrilles are first class and have always arrived within only a few days.
My most recent order resulted in a partial return, that was handled amazingly by the customer service team! I had questions about the return process, got a very professional and quick reply, the refund was also registered very quickly.
All in all extremely happy with both the quality of the products and the customer service.
24. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
Not worth all additional costs
As I’ve seen on previous reviews really not worth it as. UK buyer, wish I had read the reviews about this company, shipping extortionate at £15, sandals not eligible for first time purchase 15%, then stung with £56 duty to UPS, shoes were £143, definitely not worth all extra cost, customer service do not care and just say it is in T&C
20. helmikuuta 2025
Oma-aloitteinen arvostelu
Very good customer service
I love Manebi shoes. I bought many pairs along the years. Always very good customer service, both before and after sales. True to size.
17. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
Vastaus yritykseltä Manebí
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
Is this a SCAM???
This is the worst most unprofessional company. I bought 4 pairs of shoes and not one pair fit, so I had to return them. I received the return "approval" and sent them back. I am not sure why I didn't know that the shoes came directly from Italy. Manebi received my return within a few days. This was January 24th. Here it is February 10 and I am still trying to get my refund. The "customer service" phone number is inactive and is a cell phone. They don't respond to their emails. When you try to chat you are kept waiting for 30 minutes and then it cuts off. I had to file a dispute with Paypal and they still haven't given my refund which is $366.00 I will never buy from this company again.
24. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Hello, we are sorry for your feedback. This is certainly not the standard of service we strive to provide, and we deeply regret the inconvenience you’ve encountered.
Regarding the fit of the shoes, please note that each model has a different fit, and we provide detailed size information on the product pages for each item. We encourage our customers to refer to these details before making a purchase to ensure the right fit.
As for the origin of the shoes, the "Made in Italy" information is clearly stated on our website and in the FAQ section. We make this information readily available so that all customers are aware before completing their purchase.
Additionally, we would like to inform you that we always respond to customer inquiries within 24 hours and strive to ensure no one is left without assistance. We are also happy to confirm that our customer service phone number is always active during the hours displayed on our website.
We requested your details to verify your case, but unfortunately, we have not yet received a response. If you could kindly provide us with the necessary information, we would be happy to look into this matter and assist you further.
Vastaus yritykseltä Manebí
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
Muy satisfecha con la compra
Muy satisfecha con la compra. El diseño y la calidad son muy buenos. La relación calidad precio es razonable. Seguramente seguiré comprando los productos de esta marca
29. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
My shoes have different colors.
7. tammikuuta 2025
Vastaus yritykseltä Manebí
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
Quality items and professional sale…
Quality items and professional sale assistant in Rome shop
6. tammikuuta 2025
Vastaus yritykseltä Manebí
Hello, thanks a lot for such a kind review. We appreciate your feedback and support. We assure you that we always do our best to provide our customers with excellent service and support. We remain at your disposal😊
Esaustivi e gentilissimi
27. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Manebí
Buongiorno, la ringraziamo per il suo feedback, è per noi molto importante. Le garantiamo che ci impegniamo ogni giorno per poter offrire ai nostri clienti un servizio di assistenza all'altezza delle aspettative. Le assicuriamo inoltre l'utilizzo esclusivo di materiali di altissima qualità per la realizzazione dei nostri prodotti al fine di garantire il massimo del comfort e della resa. Rimaniamo a disposizione e speriamo di ritrovarla ben presto tra i nostri amati clienti!
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