Very friendly and helpful staff. Took time to explain each step and confirm details. Arranged first delivery during initial phone call which should be in the next few days. So far experience is... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Näytä lisää
Yritys on vastannut
Has always been a pleasure on the phone. All deliveries have been on time and all confidence still stays with this company. The service over the phone has always been on point. Very polite staff. Deli... Näytä lisää
Yritys on vastannut
Very pleasant and informative, the caller was named Judy and she explained all the finer details regarding delivery and home storage of the subcutaneous injections. I now feel happier having a separat... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Yhteystiedot
Yhdysvallat
- lloydsclinical.com
4,7
Erinomainen
967 arvostelua
On vastannut 94 %: iin saamistaan huonoista arvosteluista
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Truly fantastic survice…
I have recieved truly fantastic service from lloyds clinical home care, For three and a half years they have been truly great. With Lloyds clinical at the for front of my medication thus my health and the service they have provided has allowed myself to continue to work without hinder.
I have been moved over to another company and say my goodbye with a salute, I am truly greatful. All the best and a big thankyou to all the staff members that has made the last three and a half years possible.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Cliffton
Thank you for your kind and thoughtful review. We’re pleased to hear that you received great service over the past three and a half years and wish you all the very best for the future.
Kind regards
Patient Safety and Complaints Improvement Team
Brilliant helpful and knowledgeable…
Brilliant helpful and knowledgeable staff understanding and putting things in plain English
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Michael
Thank you for your lovely feedback. We’re really pleased to hear you found our team helpful, knowledgeable, and easy to understand.
Kind regards
Patient Safety and Complaints Improvement Team
I am very pleased with my experience…
I am very pleased with my experience with Lloyds Clinical so far as their longterm patient.
Everyone has been very helpful and professional when dealing with any query that I have. Particularly I had an issue with delivery of my medications, I spoke to Joe ( one of the customer service provider) on phone call and he was able to resolve the issue quite efficiently. Great work 👍🏻
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Azka,
Thank you for leaving a review. We are very pleased to hear that you are happy with our service and really appreciate your feedback about your experience with our Patient Services team.
Kind regards
Patient Safety and Complaints Improvement Team
Polite…
Very polite and respectful caller Explained everything to me in detail.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Mrs Mcdonald,
Thank you for your review. We’re delighted to hear your feedback and value the opportunity to learn from your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Nurse Jade / an Angel in disguise
My meditation was delivered to my door at the said time by a courteous delivery driver. Nurse Jade made it all look so doable. She was patient, she took her time & clearly explained how everything worked. From the sharps box, the wipes & cottonwool & my injection pen. She was both knowledgeable & approachable for me to ask questions. Which I did.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Teresa,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about our Nurse Jade who assisted you with your nursing visit. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Extremely helpful and kind phone…
Extremely helpful and kind phone operator. Nothing was too much trouble and everything explained in simple terms.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Sam,
Thank you for leaving a review. We are very pleased to hear that you are happy with our service and really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Everything explained perfectly
Everything explained perfectly
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Ady,
We really appreciate you sharing your positive experience. Feedback like this helps us understand the impact of our care and we are grateful for you sharing your feedback with us.
Kind regards
Patient Safety and Complaints Improvement Team
Very helpful staff
Very helpful staff, helped my patient when she didn't speak good English.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Forest
Thank you for taking the time to leave a review. We're delighted to hear your positive comments about our staff who assisted your patient and we really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Judy was friendly and professional and…
Judy was friendly and professional and answered all my questions
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Simon
Many thanks for leaving a review. We're really pleased to hear about your positive experience with our Patient Services Team who assisted you. We're grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Helpful Joe…
I received help from a call handler Joe who was very helpful & he was able to ensure that my medication would arrive in time
Joe asked all the appropriate questions & I felt he did everything he could to help me in what could have been a stressful situation for me.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Mel,
Thank you so much for your review. We’re really pleased to hear that Joe was able to support you so effectively and ensure your medication would arrive in time. It’s great to know that he asked the appropriate questions, did everything he could to help, and helped ease what could have been a stressful situation. We really appreciate you sharing your experience.
Kind regards,
Patient Safety and Complaints Improvement Team
I needed to organise my pen delivery
I needed to organise my pen delivery, the person was very helpful and assured me that they would follow up my delivery. I was impressed by the security of my telephone call and the quality of advice given to me April
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Mr and Mrs Grimes,
Thank you so much for your review. We’re pleased to hear that you found the support helpful when organising your pen delivery and felt reassured that follow‑up would take place. It’s great to know you were impressed with the security of the call and the quality of advice provided. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Great service from Joe today
Great service from Joe today , polite, prompt and helpful
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Gail,
Thank you so much for your review. We're really pleased to hear that you received great service from Joe and that you found him polite, prompt, and helpful. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Lloyds Clinical called me to organise…
Lloyds Clinical called me to organise my medication delivery, the whole experience was very good, the lady was very organised, answered any questions i had and was very friendly. and put me at ease, highly recommended
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Jamie,
Thank you so much for your review. We’re really pleased to hear that you had a very positive experience when organising your medication delivery. It’s great to know that the team member was organised, friendly, answered your questions, and helped put you at ease. We really appreciate your recommendation and feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Professional and informative
Great informative, sadly forgotten the ladies name but she was excellent
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Ben,
Thank you so much for your review. We're really pleased to hear that you found the service professional and informative. Although the team member’s name wasn’t noted, it’s great to know they made such a positive impression. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
My team used Lloyds Clinical in the…
My team used Lloyds Clinical in the part but the provider changed due to getting different meds. I was called by Julie today who re signed me up with them. Very clear approach and she couldn't have been more helpful. Thank you Julie for making things easy. I wish you well.
Paul.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Paul,
Thank you so much for your review. We're really pleased to hear that Julie was able to support you so effectively when re‑registering with us and that you found her approach clear and helpful. It’s great to know she made the process easy for you, and we truly appreciate your kind words and well wishes.
Kind regards,
Patient Safety and Complaints Improvement Team
Vastaus yritykseltä Lloyds Clinical
Dear Martin,
Thank you so much for your review. We're pleased to hear that you found the information provided clear and easy to understand. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Quick and easy to understand
Quick and easy to understand, reschedule my medication quickly in easily. Thank you.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Hi P Smith,
Thank you for sharing your feedback and for the 4‑star rating. We’re pleased to know the process went smoothly for you, and we appreciate you taking the time to leave a review.
Warm regards,
Lloyds Clinical Team
I’m very happy with Lloyds clinical…
I’m very happy with Lloyds clinical services. They have clear friendly communication about their service and are always professional, helpful and have good communication over our deliveries. Joe has excellent customer service over the phone and I’d highly recommend Lloyds Clinical.
19. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Hi Michelle,
Thank you for your 5‑star review. We’re delighted to hear that you’ve had such positive experiences with our service and communication. It’s great to know Joe provided excellent support over the phone. Your recommendation means a lot to us.
Warm regards,
Lloyds Clinical
Helpful and friendly advisor
I spoke to Joe today to arrange my next delivery and he was extremely nice and professional. I asked him about getting a smaller sharps bin ( I've asked before and been told there's no choice), he talked through all the options and helped me choose one that would fit in my medical cupboard. Thanks very much Joe, much appreciated 👍
19. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Hi Lynne,
Thank you for your 5‑star review. We’re delighted to hear that Joe provided such professional support and helped you find a sharps bin that works for your space. Your appreciation means a great deal, and we’ll be sure to pass your thanks on to him.
Warm regards,
Lloyds Clinical
Easy to access help when needed.
Easy to access help when needed.
Caring and courteous.
Thank you!
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Patient,
Thank you for taking the time to share your experience with us. We’re really pleased to hear your feedback, as patient experience is extremely important to us
Kind regards
Patient Safety and Complaints Improvement Team
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