Hamperwell Arvostelua 301

Great service and product, will use them again for special occasions. Thanks

Great gift. As described. Packed well. Delivered on date I requested.

I don't recommend ordering from this company. I ordered over a year ago and till today have not recieved my order or a refund! After emailing them initially I recieved what seemed like a general email to customers apologising and announcing they are under new management. They also stated that they are going through refunds which will take up to 18 days.
Months later I messaged again to follow up and to say I still haven't recieved my refund. They didn't respond at all nor refund me. Waste of time & money. I just came across their website again after searching for gifts and remembered hence the late review but I thought ppl should know not to order.
Date was July 19. 2024. Can't put that on.

Absolutely awful company, bought a rose bouquet for my mum. It was late arriving, no answer to any emails. It arrived today, box dented and goods inside not worth the money paid. Can’t be bothered to take it up with them, just no point, they never answer emails.
Buy a box and make your own up, is my advice.

I placed my order well on advance and specified a delivery date for a birthday gift, the date comes and goes and no delivery! I reached out to Hamperwell and all I got back was a generic response without any hint of an apology. What is the point of specifying a delivery date if they can't be asked to adhere to that date? Products are good but they're service is shockingly awful, I know I will not use this company again and I wouldn't recommend them to anyone I know (unless I really hate that person).

I purchased a bottle of wine that was meant to come “presented in a sophisticated HamperWell Wine Hamper Box With Magnetic Lid and Viewing Window”. It didn’t. This was the only reason I ordered it as it was a secret Santa gift. I have emailed the company several times but received no response or acknowledgment. Avoid this company

Don't buy anything from this company took my money but no items arrived emailed about 6 or 7 times no answer complete scam company.......

I wish I’d seen these reviews before ordering. Paid for delivery.. 2 weeks later I received a notification that it’s been delivered however the person hasn’t received it. I’ve emailed the company but I am yet to hear back

Edit: the parcel has finally been delivered. It was quite late but it’s lovely and the recipient is very pleased with it so I’ve amended my review

Ordered a gift for my wife for our anniversary for a specific date. Never arrived. Emailed them, finally got a response saying a stock issue. I said id wait. Tried emailing them 3 more times, still not received anything. Had to claim a refund from PayPal, thankfully PayPal are great and have issued it without any issue. Hamperwell is awful and shouldn't be allowed to sell.

Hands down the worst company I've ever experienced. Ordered a flower bouquet for my wife and paid extra for a specific delivery date. It of course didn't arrive on the delivery day so I chased them up via email, got a reply a week later saying they didn't have it in stock due to a supplier issue. I took the option of an alternative bouquet with a partial refund - 2 weeks later I still haven't received the alternative bouquet and the partial refund. I have chased up via email several times to no response.

Shocking customer service.

Terrible service, no delivery, waste of your money and time as they won’t deliver

Very bad experience. They dont even reply to
Your emails. I ordered a bouquet and it says deliver by 4 december. Its 6 december and i have not received any package and they are not replying.

Worst customer service. DO NOT BUY!!
I ordered a hamper for a birthday using the next day delivery option, received a confirmation email, but haven’t received anything since, no tracking info, no response to my emails, no package… they’re quick to take my money but none existent when it comes to sending the actual package.

DO NOT BUY!!

These guys have possibly the worst customer service I have ever experienced. Ordered a hamper as a gift for a birthday and never received it. Ordered it with plenty of time before the birthday and used the next day delivery option. The hamper never arrived and I had to go through my bank to recall the money I spent which they thankfully done.

I had no updates on my order and couldn’t get through to anyone to inquire about it. After a week of nothing I received a email saying my order had been delayed for 3 weeks due to so called ‘stock issues’ this would not be acceptable as the birthday falls before this.

I then requested a refund which still after 6 days I have heard nothing despite multiple chasers. Which as I said left me no choice but to turn to my bank who refunded the transaction.

Avoid at all costs and do not waste your time and money!

Ordered a cheese and port hamper for my Dad’s birthday. He lives 150 miles away. Ordered 2 weeks in advance. Arrived on specified date and my Dad said there was a good variety of cheese, great quality and delicious.

Tried to contact them for a refund and they emailed me to say i need to return it to the address below. There was no address given so i have emailed them since and got no reply.

Also it says login to your account and follow the refund policy link, there is no option to do so.

Very disappointed, bad experience, and would advise all to avoid.

I bought the cadburys chocolate bouquet for a relative he absolutely loved it.It arrived on time,so that’s 5 star to me.

Terrible customer service. Wrong product was delivered. They don’t respond to emails!

Was great purchase and great gift however would be great if the fake roses came with the stems in the back of the box so they could be used instead of being thrown away.